Company Officer

Card Set Information

Company Officer
2013-03-28 23:59:50
Lt Study

Review questions for company officer 3rd edition.
Show Answers:

  1. List five roles of the company officer.
    first line supervisors responsible for the performance and safety of assigned personnel in an emergency service organization.

    Senior representatives of the fire department at the scene of an emergency.

    Manage resources, people, equipment and time.

    Plan manage and lead the company.

    Full time leader and instructor for the company.

    Lend a hand when needed during emergency operations.
  2. Where does the company officer fit into the fire department organization?
    The next link in the chain of command for firefighters.

    The link to the public.

    The voice of the chief to the firefighters and the voice of the firefighters to the chief.
  3. List some of the rewards of being a company officer.
  4. List some of the challenges that face company officers.
    Expected to walk into the new job, know all the answers and go to work.
  5. What is the name of the document that identifies competency standards for fire officers?
    NFPA 1021 Standard For Fire Officer Professional Qualifications.
  6. Why should fire officers be certified?
    Certification provides a yardstick by which to measure competency.

    Protection from liability-due diligence

    Recognition of demonstrated proficiency

    Recognition of professionalism

    Budget and salary justification

    Standardized process
  7. List the five strategies for success.
    Be a professional

    Set personal goals

    Continuously work on your own training and education and encourage the same in others

    Be loyal to your colleages and your department

    Be a role model
  8. What is the company officers primary job?
    Leading others and ensuring everyone goes home is the officers principal job.
  9. What is the company officers role in leadeing the company?
    Leading personnel during emergency and nonemergency operations.

    Manage resources, people, equipment and time.
  10. What is the company officer's role in the department?
    The firefighter's next link in the chain of command.

    The link to the public.

    The voice of the chief to the firefighters and the voice of the firefighters to the chief.
  11. What is the communication process?
  12. What is the role of the company officer in communications?
  13. What are the 5 parts of the communication model?
    • 1. Sender
    • 2. Message
    • 3. Medium
    • 4. Receiver
    • 5. Feedback
  14. What are the common barriers to communication?
    Physical barriers

    Personal barriers

    Semantic barrires
  15. How can these barriers be minimized?
    Control the choice of words. Dont use technical terms, acronyms, or tech. jargon. Control the speed of delivery.

    Control the time and place of the communication.

    Repeat vital information and show information in some type of graphic form.
  16. What is meant by the term "active listening"?
    Focusing all your attention on the speaker by showing a genuine interest in the speaker's message.

    Look at the speaker, do nothing but listen, allow facial expressions to indicate interest and understanding.
  17. How does your communication style indicate your leadership style?
    Being an active listener says you care about your subordinates and has a more effective outcome.

    If you remain polite and reasonable, you will get just as much, if not more from your troops.
  18. Name several of the principles of effective writing?
    Consider the reader.





    Mechanical Accuracy
  19. What steps can you take to improve your writing?
    Organize your thoughts.

    Start with facts, explain as necessary, then stop!

    Consider busy readers

    Use short paragraphs.

    Use a natural writing style.

    Be direct.
  20. What is the company officer's role in the communication process?
    Oral communications

    Writing Skills

    Using Email

    Pulblic Relations

    Emergency Communications
  21. Define Organization
    Organizations are groups of people. Typically they share a common goal, have formal rules, and have designated leaders.
  22. Why do we need structure in organizations?
  23. How do organizational charts show lines of authority?
    It shows a graphic representation on paper.
  24. How do organizational charts show lines of communication?
    Keeping it up to date and putting the members names in the blocks shows who works together as well as lines of communication in the organization.
  25. Define Division of Labor
    Allows an organization to divide large jobs into specific smaller tasks.
  26. Define Span of Control
    The number of people you can effectively supervise.
  27. Define Unity of Command
    Refers to the concept of having one boss. Each subordinate reports to only one boss.
  28. What is meant by "delegation"?
    Assigning certain duties to subordinates.
  29. Distinguish between "line" and "staff" in an organization.
    Line provides the emergency services.

    Staff are the activities that support the departmet's basic purpose.
  30. What is the role of the company officer in the organization?
  31. Define Management
    Management is the act of guiding the human and physical resources of the organization to attain the organization's objectives.
  32. What are the functions of management?
    According to Fayol:

    • Planning
    • Organizing
    • Commanding
    • Coordinating
    • Controlling
  33. Why is Planning such an important role in functions of management?
    When planning precedes the action, the action is easier and is often accomplished faster.
  34. Are company officers managers?
    Yes. Management activities are found at all levels and functions of modern organizations.
  35. What resources are available for management by company officers?
    Policies and procedures.
  36. Describe the characteristics associated with theories x, y, z.
    X - People dislike work. People only work for money.

    Y - People want to feel important. People want to be recognized.

    Z - People want to contribute and be a part of the process. People represent unlimited potential.
  37. Who are the customers of a fire department?
    Inside customers - the employees.

    Customers we sereve - the citizens.
  38. What resources are available to assess the quality of a fire department?
    Insurance Service Office

    Accreditation - IFSAC or NPQB
  39. What is meant by the term ethics?
    A system of conduct, principles of honor and morality, or guidelines for human action.
  40. How do ethics tie in with the company officer's position?
    As an officer you must make decisions that have no clear cut answer.

    As a manager you must accept that you are responsible for your actions as well as your crew.
  41. What is a mission statement?
    A mission statement declares the vision for the organization.
  42. What is meant by labor relations?
    The organization's relationship with the labor union.

    • closed shop
    • union shop
    • agency shop
    • open shop
  43. What are some of the typical issues covered by union contracts?
    • Wages
    • Hours
    • Conditions of Employment
    • Interpretation and administration of the contract.
  44. What are the major differences between management and member rights.
  45. What is the process for implementing project management principles?
  46. What is a budget?
    Budgets are a management tool that represents nearly all of the five functions of management: Allow us to plan, organize, coordinate and control our financial activities and to represent the overall plan of the department in terms of intended revenues and expenditures.
  47. What is the difference between a capital budget and an operating budget?
    Operating budget usually encompasses a single year and tied into a "fiscal year."

    Capital Budget is large expensive items and usually set up on a "ten year plan."
  48. What is the difference between a formal bid and an RFQ?
    Formal Bid for products or services that are typically over a certain dollar amount.

    Request For Quote communicates requirements from vendors and contractors. Usually just for informational purposes.
  49. What are the benefits of writing well-defined specifications?
  50. What is your role as a company officer in managing customer service?
    Treat people with respect and cosideration.

    Regard everyone as a customer.

    Raise the bar, raise the performance standard and look for ways to improve and offer better service.
  51. What is leadership?
    Personal actions needed by managers to get team members to carry out certain activities.
  52. What is a group? What are some characteristics of a group?
    Two or more people who come together for a common purpose.

    Groups represent people with common interests and goals. A vision. A sense of permanence. Seeing that the group survives or flourishes.
  53. Why do people like to work in groups?
    Common interests and visions binds people together.
  54. What is leadership power?
  55. How does Maslow's theory apply to the leader's job in the fire service?
    Understanding human needs. Understanding your subordinates needs and where on the scale they are. Using the needs to motivate the employees.
  56. Why should the demographics of the fire department mirror those of the community it serves?
    Because the demographics of the communitites are changing.
  57. How does diversity better help the fire service better serve its community?
    It opens up the application pool to more people. The department can be more selective with its applicants.
  58. Name and briefly describe the principal laws that provide guidelines to encourage diversity in the workplace.
    Title VII of the Civil Rights Act of 1964.

    Authorized the establishment of the Equal Opportunity Commision (EEOC) to enforce the act.
  59. Name and briefly describe the federal laws that prohibit sexual harassment in the workplace.
    Title VII of the Civil Rights Act of 1964 covers sexual harassment in the workplace.
  60. What action should you take, as a company officer, when a member comes to you with an allegation of sexual harassment?
    Take prompt action. Have complaintant provide you with specific information regarding the event.

    Follow department policies.

    After information is gathered, talk to the accused.