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ncrook
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What is the term for to develop a pathway(s) to accomplish the organization's mission and goals using resources and time?
Planning
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In order to plan for the future, one must first determine where the organization stands, what should be performed that take into account the internal and external factors?
SWOT analysis
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What does SWOT stand for and what is for external and what is for internal factors?
- S: Strengths of the organization
- W: Weaknesses of the organization
- - Internal
- O: Opportunities available to the organization
- T: Threats to the organization
- - External
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Name the different types of plans and what period they generally cover
- Short range or Tactical plans cover 1-5 year period
- Operational planning may be for 1 year or 1 budget period
- Strategic planning maps out the course of an organization for approximately 20 years
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What is the term for reorganizing work processes in an organization?
Reengineering
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What is a process whereby the best process in one organization is modified to fit similar processes in another organization?
Benchmarking
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What is the term for persuading employees to perform the tasks that help the organization accomplish its mission and goals?
Directing
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Name and describe the different techniques of directing
- Authoratative encompasses issuing orders and telling someone what to do
- Coaching allows the instilling of confidence and motivation into an employee about accomplishing a task
- Empowerment allows an employee to determine what task and how to accomplish the task to help the manager solve a problem or to allow an organization to come closer to accomplishing their mission and goals
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What is the term for influencing a person to act in a particular way and to generate initiative within that person?
Motivating
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What is the term for assigning responsibility, authority, and accountability for a task to an employee?
Delegating
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Name and describe major techniques for directives
- Autocratic: detailed instructions given of exactly how and what is to be done
- Consultative: input is sought from employees to help solve a problem or tackle a project
- Change and influence: change is the best accepted by employees if presented in a nonthreatening way
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What term involves planning and budgeting, organizing and staffing, controlling, and problem solving?
Management
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What term involves establishing direction, aligning, motivating, and inspiring people?
Leadership
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What is the purpose of leadership?
- Create leadership processes
- Help produce changes needed to cope with a changing environment
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What is the term for the approval of an institution, part of an institution, or program, demonstrating that it meets all formal standards as defined by the accrediting body?
Accreditation
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What is the term for official acknowledgement of the passing of a qualifying examination?
Certification
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What is the term for the process by which a competent public authority grants permission to an organization or an individual to engage in a specific professional practice, occupation, or activity?
Licensure
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What agency is a professional organization for individuals working in a clinical lab medicine?
ASCP (American Society of Clinical Pathology)
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What agency refers to legislation that mandates the conditions that must be met for labs to be certified?
- CLIA '88
- (Clinical Laboratory Improvement Amendments of 1988)
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What agency reviews and approves new analytical methods prior to marketing by the manufacturer to labs?
FDA
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What agency evaluates and accredits most of the healthcare organizations in the US?
Joint Commission
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What agency offers certification exams certification exams for clinical lab scientists?
NCA (National Credentialing Agency for Lab Personnel)
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What is the equation for net income?
Net income = revenue generated - expenses incurred
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What is the equation for assets?
Assets = liabilities + net worth
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What is based on the number of enrollees at the specific payment amount per enrollee?
Capitated reimbursement
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What is the term for what it costs to produce test results - it includes direct and indirect costs?
Operating cost
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What is the term for the cost that is directly associated with producing test results - include supplies and labor?
Direct costs
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What is the term for the cost that indirectly contributes to producing lab tests?
Indirect cost
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What is the term for the cost that remains the same from month to month, no matter how many tests are produced?
Fixed cost
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What is the term for the cost that changes with the amount of work performed?
Variable cost
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What is the term for the cost that are related to purchasing equipment or instruments that have a life span of more than 1 year and cost more than a set dollar amount?
Capital cost
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What is the term for keeping cost as low as possible without compromising the quality of care delivered to patients?
Cost management
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What is the equation for cost for testing?
Cost for testing = instrument cost + administration cost + supplies + labor
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What is the equation for revenue per test?
Revenue per test = total revenue + total number of tests
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What is the equation for profit?
Profit = revenue per test - cost per test
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What is the equation for Breakeven test volume?
Breakeven test volume = annual fixed costs + (test price - variable cossts per test)
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What is the equation of Breakeven minimum price per test?
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What is the term for systems that study costs associated with performing tests?
Cost accounting
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What is especially important in production control and is used to analyze the quality of results?
Statistical analysis
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What is defined as 8-12 employees from various department who work together using CQI principles to improve a process?
Quality circle
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What focuses on removing waste and increasing the value of the service?
Lean thinking
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What focuses on reducing the variation in a process to remove error and uses a disciplined methodology that is data driven?
Six Sigma
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What is the cycle of quality improvement that was developed by Deming?
- PDCA
- Plan -> Do -> Check -> Act
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