Therapeutic Communications Techniques: Verbal

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Author:
lags143
ID:
211816
Filename:
Therapeutic Communications Techniques: Verbal
Updated:
2013-04-06 16:14:33
Tags:
Foundations Nursing
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Description:
Table 3-3
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  1. provides a very specific answer to a very specific question
    closed questioning
  2. focused and seeks a particular answer; usually requires elicits only a "yes" or "no" or one- to two-word answer
    closed questioning
  3. allows the patient to elaborate freely; useful in assessing feelings; elicits the patients thoughts without influencing the response
    open-ended questioning
  4. does not  require a specific answer and cannot be answered by "yes," "no," or a one-word response; usually begins with words like "how," "what," "can you tell me about," "in what way"
    open-ended questioning
  5. lets the patient know if the nurse heard what was said; encourages the patient to offer additional information
    restating
  6. repeating to the patient what the nurse believes to be the main point that the patient is trying to communicate; tone of voice rises slightly at the end of the phrase as if asking a question
    restating
  7. verifies that the nurse's interpretation of the message is correct
    paraphrasing
  8. restatement of the patient's message in the nurse's own words
    paraphrasing
  9. allows the patient to verify that the message received is accurate; particularly useful when the message is ambiguous or not easily understood
    clarifying
  10. seeks to understand the patient's message by asking for more information or for elaboration on a point; expressed as a question or statement followed by a restatement or paraphrasing of part of the patient's message
    clarifying
  11. allows the nurse to gather more specific information when the patient's message is too vague; focuses on specific data
    focusing
  12. the nurse encourages the patient to select one topic over another as the primary focus of discussion
    focusing
  13. promotes independent decision making; allows the patient to see that her or his ideas and thoughts are important
    reflecting
  14. assists the patient to reflect on inner feelings and thoughts rather than seeking answers and advice from another
    reflecting
  15. allows for clarification of the intended message when verbal cues do not match nonverbal cues; allows for more accurate interpretation of patient concerns
    stating observations
  16. the nurse makes observations of the patient during an interaction and communicates these observations back to the patient
    stating observations
  17. useful for patient teaching; promotes informed decision making
    offering information
  18. nurse provides the patient with relevant data and asks for feedback to determine the patient's level of understanding
    offering information
  19. focuses on key issues and allows for additional information that was perhaps omitted; particularly useful when interaction has been lengthy or has covered several topics
    summarizing
  20. concise review of main ideas from a discussion
    summarizing
  21. how old are you?
    how many children do you have?
    Have you had a tetanus shot in the past 5yrs?
    closed-questioning
  22. how do you feel about having surgery tomorrow?
    What concerns do you have about going home?
    How are these symptoms different from the last time you were ill?
    open-ended questioning

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