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The ability to understand and manage one's own emotions and to be sensitive to other's feelings.
What are 4 components of emotion?
- Physiological changes
- Nonverbal reactions
- Cognitive interpretations
- Verbal expression
What are some influences on emotional expression?
- Social conventions and roles
- fear of self disclosure
- Emotional contagion
The term used to describe situations when it's appropriate and/or necessary to manage or suppress emotions.
The process by which emotions are transferred from one person to another.
What are the guidelines for expressing emotions?
- Recognize your feelings
- Choose the best language
- Share multiple feelings
- Recognize the difference between feeling and acting
- Accept responsibility for your feelings
- Choose the best time and place to express your feeling
Emotions that contribute to effective functioning
Emotions which hinder or prevent effective performance
A debilitative emotion.
Feelings of anxiety that plague some people at the thought of communicating in an unfamiliar or difficult context. (i.e. speech, interview)
Recurrent thoughts not demanded by the immediate environment.
i.e. holding a grudge
Reapraisal method based on the idea that the key to changing feelings is to change unproductive cognitive interpretations.
The nonvocal, internal monologue that is our process of thinking.
When one believes that a worthwhile communicator should be able to handle any situation with complete confidence and skill.
Fallacy of perfection
A belief based on the idea that it is vital - not just desirable - to obtain everyone's approval.
Fallacy of approval
The inability to distinguish between what is and what should be.
Fallacy of should
Occurs when a person bases a belief on a limited amount of evidence. (i.e. I'm so stupid, can't do my taxes...)
Fallacy of overgeneralization
When one lives the belief that they should do nothing that can hurt or in any way inconvenience others because it will cause undesirable feelings.
Fallacy of causation
Suggests that forces beyond your control determine satisfaction in life.
Fallacy of helplessness
To operate on the assumption that if something bad can happen, it probably will,
Fallacy of catastrophic expectations
4 techniques to minimizing debilitative emotions.
- Monitor your emotional reactions
- Note the activating event
- Record your self talk
- Dispute your irrational beliefs
2 characteristics of debilitating emotions
Intensity and duration
Rethinking the meaning of emotionally charged events in ways that alter their emotional impact.