What are the 3 to 5 metrics you are currently accountable for?
How are you doing compared to how you could be doing
What factors are influencing your results
What are you doing to address these factors
When do you expect to see results
1. metrics - weekly EOM meetings, Resolution description, past due and time documentation
2. We are improving to some degree with minimum effort
3. Buy in for EOM and the true meaning of the program. Feedback system is not functioning properly. Lack long term goals
4. Developing internal leadership with unit members. Asking for their ideas on how to move forward.
5. Results will start improving in one to two months.