Card Set Information
OB Chapter 9
What is a facilitator?
Generally acquainted with both parties,working with both sides to reach an agreement.
What is a conciliator?
Trusted third party who can provide an informal communication link between the negotiator and the opponent
What is an ombudsperson?
An impartial party,widely respected and trusted.
What is a peer review?
Panel of peers who have been put together to hear both sides of the issue from the parties involved and to recommend a solution.
What is a mediator?
A neutral third party who facilitates a negotiated solution by using reasoning, persuasion and suggestion for alternatives.
What is an arbitrator?
Has an authority to dictate an agreement.
What are the 5 Steps to negotiation?
developing a strategy
definition of ground rules
clarification and justification
bargaining and problem solving
closure and implementation