Card Set Information
w430 test 3
Team goal is important
accountable to each other
What you do affects me
where members of work
group examine goals and culture to improve ability to work together.
Reasons for team
1) group is the basic building block
and they are being used more often
2) groups are often the source of
people working along
and no need to involve others.
Little team development necessary.
Information must be
shared to complete task but interaction not on deeply personal level.
unprecedented situations having impact outside individual’s scope of influence.
Requires team development approach
problems of teams, what are they?
1) goals – groups often times lose purpose
and direction… team is most important
2) member needs – interpersonal
3) Norms - lack of norms and acceptable behavior.
Homogeneous members - tend
to produce homogeneous ideas.
making - authoritative
dec. making, time, accountability, etc. sometimes “group think”
6) Leadership – problems with power and
7) Size – what is the best size for a
How can managers shape people into team players?
2) train (mentor, coach, career
3) rewards system (use carefully)
can managers select good team players?
In the hiring process… job fit
Asking for volunteers
Ask about teamwork (roles)
Extent to which team members areattracted to the team and motivated to remain in it.
do we know if a group is cohesive?
1) mutual attraction – get along
3)level of team interaction
What are the outcomes of group cohesion?
1) increased group think
2) higher satisfaction
4)decreased turnover when given a
5)more uniform productivity
conforming to what
others in the group feel and think
zero-sum conditions, in which any gain made by one party involves a loss to the
other party (a win-lose or lose-lose)
negotiation in which
there is at least one settlement that involves no loss to either party (a
What are the stages in the negotiation process?
: Planning and Preparation
Determine your bottom line
: Relationship building between
negotiating parties (“nontask time”)
Stage 3: information exchange
: Persuasion attempts