Unit 3 MOD A
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After placing a patient on hold check back ____
Every 30 seconds
always answer a ringing telephone by the ____ ring
"Please hold" is considered?
not an appropriate initial geeting
what should you do if you are already on the phone with a pt and the phone begins to ring
ask the pt to hold and answer the second call
how many numbers does the number generally have in a numeric filing system
what does a pathology report include?
information about the tissue removed during surgical procedure
records that are no longer needed such as when a pt. dies
alphabetical filing is the most _____ used filing system
an autopsy report is also known as ______
POMR stands for what?
Problem Oriented Medical Report
SOAP stands for?
what is the simplest numerical medical filing system?
straight numerical filing system
True or False: When using a color coding filing system in a medical office the color code should be known by everyone in the office who uses it
a report containing the results of an MRI scan
what can you use to indicate where a file was removed from the file drawer or shelf
an outguide, or a peice of paper as a marker
when trying to lovate a missing file you ______ alert the pt their file is missing
- Divides names and titles into indexing units.
- for the name Jacob James Jergens III, Unit I would be Jergens, Unit II would be Jacob and Unit III would be James.
- Numbers are never used.
Numeric Senority Terms
- Filed before alphabetic senority terms....
- EX: Jurgens, Jacob James III is before Jurgens, Jacob James Jr.
Nonverbal forms of communication:
holding one's arems across the chest, frowning, and doing two things at once.
Defensive behavior of Introjections
adopting the feelings of someone else
A person refusing to see the physician because they fear something is seriously wrong is experiencing what?
The ability to imagine gow another person is feeling is called?
Placing your own feelings on another person is an example of what?
what can affect how people interpret information?
cultural and religious beliefs
The words 'you', 'us' and 'them' are what?
when the subject of the sentence performs the action
- words that sound alike but have two different meanings.
- 'knight' and 'night'
words with LIKE meanings
VRT is an example of what?
first class letters must not exceed __ oz
used to send valuables such as jewelry and currency
what is VRT?
the newest transcription technology which allows the physician to speak into a microphone connected to a computer program that translates the diction.
Computers, typewriters, transcribers, word processors are all examples of what?
who owns the medical record
the patient's responsibility for the medical record?
- to request a copy of the original if they want a copy
- to authorize in writing any release of info. from the record
- a privileged communication which allows the pt. access to the record
- and to pay for any expensed incurred if the copying of the record is costly
the condition of the pt. at the end of a procedure could be documented by saying what?
Pt. is awake and responding, tolerated procedure well, or instructions given for home care
What would you like to do?
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