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We are not counselors, but we do use some counseling techniques Many times our counseling is really coping strategies
“Opening the Door”
Obtaining information: a function of counseling
Counseling has a two part function:
- To impart information and
- To provide personal adjustment support. (must be address first to get person able to “take in information”)
- Needed to distinguish which is needed at any given moment:
- Personal adjustment support
- We must listen “for a knock (English) or for “Faint Knockings” (Rogers):
- Perceiving affect as well as content. These are the feelings of the situation, that is not acknowledged first, will result in little progress toward solving problems.
Keeping the Door Open
- Engaging and keeping our clients involved in the process of intervention
- Interview/treatment models
- The medical model
- Diagnosis by committee
- Client-centered diagnosis
- Client empowerment model (involve/empower parents/family from the beginning)
How do you: get client to tell their own story?
- Use open ended questions
- Can you tell me what brought you here?
- Can you share with me how you are feeling?
How do you: Keep the Door Open?
Through Active listening
Active Listening is…
- A way of listening and responding to another person that improves mutual understanding
- Structured form of listening and responding that focuses the attention on the speaker
Benefits of Active Listening
- Forces people to listen attentively to others
- People avoid misunderstandings
- People tend to open up, to say more
- The counselor can use silence during the listening process to do his/her own thinking
- More than JUST HEARING
- Eye contact
- Body posturing
- Minimal encourages(ers)
- Verbal following behaviors
- Shows client that the counselor is concentrating on what is being said
- Not a stare, but a look to hold the gaze of the client for a few seconds at a time
For good body posturing, face the client in an open, relaxed manner
Verbal: a word or two of assurance (“I see”) Non-verbal: posture, facial expressions, head nods, and hand gestures
Verbal following behaviors
Counselor repeats in a questioning or exclamatory tone, the last word or two of the client’s previous statement or the key word from the client’s last statement
Listening makes people feel that their concerns are important to you. It shows that you are involved and concentrating on their interests.