Ross Test 4/30

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  1. Influence
    is "voluntary" capacity to produce effects on others or obtain compliance.
  2. What is the responsibility of all employees when it comes down to the use of organizational assets and information?
    Responsibility of all employees is to protect the assets of the organization against loss, theft and misuse.
  3. How should the use of organizational assets and information not be used?
    Organization's property may not be used for personal benefit, nor may it be loaned, sold, given away, or disposed of with out appropriate authorization.
  4. Communication
    the exchange of ideas, thoughts, or emotions between or among two or more people.
  5. Leadership Qualities
    Influence and induce other to strive towards goals, Must have deep vision of that goal and tell the importance of that goal to the group.
  6. Methods to improve communication
    • Observing 
    • Attending 
    • Responding to request 
    • Checking information
  7. Departmental Orientation
    • New employee orientation is customized to the individual worker.
    • Mission and goals of the department, departmental organizational chart, polices procedures, work standards and productivity monitors.
  8. Ad Hoc Committee
    Temporary committee that deals one issue.
  9. Components of communication
    • Initiation
    • Transmission
    • Reception
    • Feedback
  10. Employee Development
    Fundamental responsibility of every manager to endeavor to shape and enhance the behavior of employees so that they possess the necessary knowledge, skills, and attitudes to fulfill their assignments according to the polices, rules, and regulation of the institution.
  11. Communication Barriers
    Communication can be blocked by internal or external forces.
  12. Disadvantage
    • Time costly
    • Money discrepancies 
    • Obstruction
    • Lack of preparaton
  13. Techniques for Fostering Intergraton
    Events and conditions should be anticipated as fully as possible and designated to categories of events and conditions should be described
  14. Functions styles of Leadership
    Formal organization were the leader has functions that are tied to organizational need for leadership
  15. Committee
    a group of persons in an organization who function collectively on an organized basis to perform some administrative activity.
  16. Leadership
    is a person who can organize tasks and make thing happen
  17. Committee chairperson's Duties
    • Arranging for logistical support 
    • Chairing meetings
    • monitoring follow-up assignments
  18. Power
    • The ability compliance by means of coercion to have ones own will carried out despite resistance 
    • force or naked strength, mental hold over another
  19. Importance of authority
    Superior can give a negative consequence, accept insubordination with draw the order or seek other to carry out the directive if the subordinate refuse
  20. Motivation
    the drive, impetus, or initiative that causes an individual to direct his or her behavior toward satisfaction of some personal need
  21. Orientation
    • A sound beginning for each newly hired employee provides a positive atmospheres of mutual expectation between the employee and management 
    • *** responsible for shared by department head, human resources, health and safety, information technology services and public relations.***
  22. Advantages
    • Problem solving 
    • Organized deliberation 
    • Consolidation of task 
    • Compliments organizational structure
  23. Authority
    Termed "legit power". the right issue orders, to direct action and to command or exact compliance
  24. Standing Committee
    • Permanent, focus on recurring matters 
    • Responsible dealing with credentials, infection control, patient care polices, patient care records, and quality assurance.
  25. Motivational Strategies
    • Performance appraisal 
    • job rotation, job enrichment, job enlargement
    • Delegation
    • Awards and honors
    • Career ladders and parallel- path progression systems
    • Incentives and bonuses
    • Employees participation
  26. Restriction on the use of authority
    • organizational position
    • legal and contractual mandates 
    • social limitations 
    • physical limits 
    • technological constraints
    • Economic constraints 
    • zone of acceptance of organization members
  27. Adaptation to organizational life
    • 1. the need to offset the effect of decentralization
    • 2. coordinate the many individual functions that result from departmentalization and specialization
    • Overall goal and polices are made a the highest level of the hierachy
  28. Tools to Foster communication
    • 1. Authenticity 
    • 2. Acceptance 
    • 3. Disclosure
    • 4. Empathy 
    • 5. Caring 
    • 6.Humor
Card Set:
Ross Test 4/30
2013-05-01 04:06:58
Ross Test 30

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