The objective of organizational behavior is to develop a better
understanding of people at work
Why should one spend one's time learning about a organizational behavior?
To learn how to interact with others more friendly,
To increase the chances of becoming a successful manager,
To better understand human behavior,
To increase self-management skills
The 3 basic levels of analysis in organizational behavior are
individual, group, and organizational
_______ represents the productive potential of an individual's knowledge and actions.
Human capital
_______ represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.
Social capital
Intel spends millions of dollars each year to encourage education in math and science. This policy _____.
builds human capital
_________ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner.
Management
Of the following, which is a characteristic of a 21st manager?
Compensation based on time, effort, and rank
Viewing people as a primary resource
A monocultural, monolingual orientation
Ethical considerations are made as an afterthought
Hoarding power and key information
Viewing people as a primary resource
Employees who add value to an organization using their brains rather than the swear off their backs are known as
knowledge workers
Most entry-level managers who fail in the contemporary workforce do so because they lack the ability or the motivation to:
Build relationships with colleagues and peers
Diversity is
composed of many different dimensions
CVS Pharmacy has implemented a "snowbird" program which allows employees to transfer to different CVS pharmacy locations on a seasonal basis. This program is meant to appeal primarily to which generation?
Baby Boomers
_______ is an example of an external dimension of diversity.
Education
Sven is a 51 year old white male who works as a manager in the marketing department of a small organization in Sweden. He has 12 years seniority at his current organization. He is relatively outgoing in social settings and is married. His favorite hobbies include boxing and cooking. Which of these characteristics represents an organizational dimension of diversity?
Having 12 years on the job
________ is a barrier to implementing successful diversity programs that particularly affects women
Difficulty in balancing career and family issues
The primary reason for managing diversity is to ________.
maintain a successful business in an increasingly competitive marketplace
T or F Managing diversity is legally mandated by Equal Employment Opportunity laws.
True
T or F With out countries changing age demographics, offering elder care to employees will become increasingly important.
True
T or F Skills shortages in fast-growing technical fields will likely result as the baby-boom generation retire.
True
Which of the following trends is predicted for the U.S. labor force?
Young workers will experience career plateauing
______ is a barrier to implementing successful diversity programs.
resistance to change
T or F It is important for managers to effectively deal with generational differences in values, attitudes, and behaviors that exist in the workforce.
True
If you were designing a workplace from scratch, all of the following programs EXCEPT ONE were recommended by our reading "How Gen Y & Baby Boomers Will Reshape Your Agenda". Which program was NOT specified as critical for the Gen Y and Boomer Generation?
Flexibility with regard to scheduling work
Opportunities to give back to the larger society
Progressive policies with regard to the office environment
Consistent, high quality feedback about job performance
Intergenerational mentoring
Consistent, high quality feedback about job performance
_______ is defined as a set of beliefs and values about what is desirable and undesirable in a community of people, and a set of formal or informal practices to support the values.
culture
We primarily learn cultural lessons _______.
by observing and imitating role models
Culture generally remains ______ the threshold of conscious awareness because it involves _______ assumptions
Below; taken-for-granted
Maxine has lived in Paris her entire life. She believes that France is the greatest country in the world because the French language and customs are superior to those of all other cultures. Her belief is an example of _______.
ethnocentrism
According to recent research _______.
Japanese human resource practices were more ethnocentric that those of the US
After working for his company for 25 years. Jason is being sent on foreign assignment to Germany. He expects most negotiations there will go well since he is an expert in his field and does not see the need for a prolonged get-acquainted period. He makes this assumption because he knows that Germany is _______.
a low context culture
T or F From our reading "How Gen Y & Boomers Will Reshape Your Agenda". Gen Y and Boomers are more concerned with a high salary than having high-quality colleagues.
False
Michelle, who is from the US, is on foreign assignment in Mexico. She notices that her co-workers are willing to make personal sacrifices to further the organization's goals. She correctly assumes that her co-workers are from a(n) ______ culture.
collectivistic
Someone from England is likely to require greater interpersonal space than someone from_______.
Korea
The key point of Holfstede's cross-cultural research is that:
best management practices are culture-specific
Latin American business conversations are commonly conducted at a range of approximately _______.
one foot
________ explains the behavior of people in organizations around the world and shows people how to work in organizations withe employee and client populations from many different cultures.
Cross-cultural management
The main stumbling block from American managers working in foreign countries is that the managers _______.
have family and personal adjustment problems
In his study of cultural dimensions, Holfstede concluded that expatiates have very high failure rates.
true
Tracey is uncertain about entering into business negotiations before she has gotten to know her associates. She feels that trust needs to be established first. Tracey is probably form a(n) _______ culture.
high context
Arab cultures embrace a (n) ______ time perspective
polychronic
Someone form North Carolina is likely to require greater interpersonal space than someone from _________.
