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  1. The objective of organizational behavior is to develop a better
    understanding of people at work
  2. Why should one spend one's time learning about a organizational behavior?
    • To learn how to interact with others more friendly,
    • To increase the chances of becoming a successful manager,
    • To better understand human behavior,
    • To increase self-management skills
  3. The 3 basic levels of analysis in organizational behavior are
    individual, group, and organizational
  4. _______ represents the productive potential of an individual's knowledge and actions.
    Human capital
  5. _______ represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.
    Social capital
  6. Intel spends millions of dollars each year to encourage education in math and science. This policy _____.
    builds human capital
  7. _________ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner.
  8. Of the following, which is a characteristic of a 21st manager?
    Compensation based on time, effort, and rank
    Viewing people as a primary resource
    A monocultural, monolingual orientation
    Ethical considerations are made as an afterthought
    Hoarding power and key information
    Viewing people as a primary resource
  9. Employees who add value to an organization using their brains rather than the swear off their backs are known as
    knowledge workers
  10. Most entry-level managers who fail in the contemporary workforce do so because they lack the ability or the motivation to:
    Build relationships with colleagues and peers
  11. Diversity is
    composed of many different dimensions
  12. CVS Pharmacy has implemented a "snowbird" program which allows employees to transfer to different CVS pharmacy locations on a seasonal basis. This program is meant to appeal primarily to which generation?
    Baby Boomers
  13. _______ is an example of an external dimension of diversity.
  14. Sven is a 51 year old white male who works as a manager in the marketing department of a small organization in Sweden. He has 12 years seniority at his current organization. He is relatively outgoing in social settings and is married. His favorite hobbies include boxing and cooking. Which of these characteristics represents an organizational dimension of diversity?
    Having 12 years on the job
  15. ________ is a barrier to implementing successful diversity programs that particularly affects women
    Difficulty in balancing career and family issues
  16. The primary reason for managing diversity is to ________.
    maintain a successful business in an increasingly competitive marketplace
  17. T or F Managing diversity is legally mandated by Equal Employment Opportunity laws.
  18. T or F With out countries changing age demographics, offering elder care to employees will become increasingly important.
  19. T or F Skills shortages in fast-growing technical fields will likely result as the baby-boom generation retire.
  20. Which of the following trends is predicted for the U.S. labor force?
    Young workers will experience career plateauing
  21. ______ is a barrier to implementing successful diversity programs.
    resistance to change
  22. T or F It is important for managers to effectively deal with generational differences in values, attitudes, and behaviors that exist in the workforce.
  23. If you were designing a workplace from scratch, all of the following programs EXCEPT ONE were recommended by our reading "How Gen Y & Baby Boomers Will Reshape Your Agenda". Which program was NOT specified as critical for the Gen Y and Boomer Generation?
    Flexibility with regard to scheduling work
    Opportunities to give back to the larger society
    Progressive policies with regard to the office environment
    Consistent, high quality feedback about job performance
    Intergenerational mentoring
    Consistent, high quality feedback about job performance
  24. _______ is defined as a set of beliefs and values about what is desirable and undesirable in a community of people, and a set of formal or informal practices to support the values.
  25. We primarily learn cultural lessons _______.
    by observing and imitating role models
  26. Culture generally remains ______ the threshold of conscious awareness because it involves _______ assumptions
    Below; taken-for-granted
  27. Maxine has lived in Paris her entire life. She believes that France is the greatest country in the world because the French language and customs are superior to those of all other cultures. Her belief is an example of _______.
  28. According to recent research _______.
    Japanese human resource practices were more ethnocentric that those of the US
  29. After working for his company for 25 years. Jason is being sent on foreign assignment to Germany. He expects most negotiations there will go well since he is an expert in his field and does not see the need for a prolonged get-acquainted period. He makes this assumption because he knows that Germany is _______.
    a low context culture
  30. T or F From our reading "How Gen Y & Boomers Will Reshape Your Agenda". Gen Y and Boomers are more concerned with a high salary than having high-quality colleagues.
  31. Michelle, who is from the US, is on foreign assignment in Mexico. She notices that her co-workers are willing to make personal sacrifices to further the organization's goals. She correctly assumes that her co-workers are from a(n) ______ culture.
  32. Someone from England is likely to require greater interpersonal space than someone from_______.
  33. The key point of Holfstede's cross-cultural research is that:
    best management practices are culture-specific
  34. Latin American business conversations are commonly conducted at a range of approximately _______.
    one foot
  35. ________ explains the behavior of people in organizations around the world and shows people how to work in organizations withe employee and client populations from many different cultures.
    Cross-cultural management
  36. The main stumbling block from American managers working in foreign countries is that the managers _______.
    have family and personal adjustment problems
  37. In his study of cultural dimensions, Holfstede concluded that expatiates have very high failure rates.
  38. Tracey is uncertain about entering into business negotiations before she has gotten to know her associates. She feels that trust needs to be established first. Tracey is probably form a(n) _______ culture.
    high context
  39. Arab cultures embrace a (n) ______ time perspective
  40. Someone form North Carolina is likely to require greater interpersonal space than someone from _________.
Card Set:
2013-05-03 17:46:38

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