op4 (part two)

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op4 (part two)
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2013-05-05 22:00:07
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  1. Frame Relay vs. MPLS
    • o   Frame Relay limited to 45MB and MPLS limited to 10GB
    • o   FR needs private lines of up to T3s while MPLS needs no equipment o   MPLS has SLA
    • o   MPLS is IP version 6 rather than Private lines which are IP version 4 §  6 CoS and 4 CoS
  2. Private Lines:
    • -          Distance sensitive and need multiple connections to connect different locations
    • -          Point to point connection
    • -          No easily scalable
    • -          4 CoS
    • -          Can run voice and data- but it’s only in the intranet
  3. Class of Service
    • -          Customer needs determine the prioritization of traffic
    • o   Voice, video, data, applications, etc.
    • -          On any IP product
    • -          Latency sensitive applications are voice/video
  4. VDNA
    • o   Fully managed and hosted by AT&T o   No capital expenditure because you don’t have to purchase your own equipment (network-based)
    • o   Find me/follow me – customers call 1 number to reach certain employee, no matter what device they’re on o   Administrator web-portal, intuitive and user-friendly – centralizes administration tasks for MACDs (Moves, Adds, Changes, Deletes)
    • o   Good for customers with limited IT staff
  5. IP Flex
    • o   Runs voice and data over a single connection (potential total cost benefit through consolidating voice and data)
    • o   Customer managed with a customer owned PBX (Premise-based)
    • o   Must have MIS (at least T1) §  Can run on MPLS PNT and AVPN
    • o   Unlimited local calling; unlimited in network calling
    • o   Offers different calling plans for different options of on-net, local, LD, international
    • o   Good for customers with their own IT staff
  6. IP Toll Free
    • o   Internet based toll free service o   Runs on VDNA and IP Flex
    • o   Toll free calling to customer
    • o   Simultaneous ring
    • o   Advanced routing features such as routing them based on their spend
    • o   Good for customers with need for toll free
  7. Different types of DSL
    • -          ADSL
    • o   Asymmetrical; 12,000 ft. max from the POP
    • -          SDSL
    • o   Symmetrical; 15,000 ft. max from the POP
    • -          IDSL
    • o   ISDN DSL
    • o   18,000 ft. max from the POP
  8. Solutions that allow access from tablets to network
    • -          VPN
    • -          Mobile Iron
    • -          AccessMyLan
  9. PCSB from SOC
    • -          Science of consultative selling
    • -          Problem
    • -          Cause
    • -          Solution
    • -          Benefit
  10. ABN local calling types
    • -          Per minute
    • -          Per call BOT
    • -          Flat rate
  11. Business Local Calling
    • -         Unlimited
    • §  A- all features
    • §  B- has no features but they can be bolted on
    • -          Block of time
    • o   Buy X number of minutes
    • -          Measured
    • o   Pay per minute
    •  
  12. RCF- Remote Call Forwarding
    • -          Calling in from a mobile line and then having that phone forward everything to that mobile device
    • -          Ways to do it
    • o   Office @ Hand
    • o   VDNA  
  13. Cloud
    • -          Switches, routers, and data centers
    • -         SECURE DATA CENTERS that you can access your info from anytime and any place
    • -          IP backbone and AT&T network
    • -          Allows scalable solutions  
  14. All for Less
    • -          22 state footprint
    • -          Only for winback customers
    • -          Basic- local/long distance, new mobility OR DSL/Uverse
    • -          Standard- all these and shared web hosting or Tech 360
    • -          Premium- everything above
  15. Backhaul
    • -          Internet connection that goes to the tower and allows data speed from public internet to phones and laptop air cards
    • -          Had to be increased with rollout of LTE to allow for faster speeds
  16. MAC vs. MARC
    • -          MAC-minimum annual commitment (mobility)
    • -          MARC- minimum annual revenue commitment (wireline)
    • -          Both have shortfalls
    • -          Discounts increase with spend
  17. WiFi vs. Wireless
    • -          WiFi is a wireline connection (like DSL or MIS) and doesn’t use a data plan
    • o   Distance limited
    • o   If a customer is experiencing data overages, then they can use unlimited data over WiFi and it doesn’t count against their plan
    • -          Wireless is a service provided wherever you receive AT&T coverage and goes against a data plan
  18. T1 vs. T3
    • -          T1 is 24 channels
    • -          T3 is 28 T1s
    • -          T1 PRI vs. T1 MIS    
    • o   PRI is only used for voice and can have 23 simultaneous calls
    • o   T1 MIS- can have IP Flex and then you can have voice and data
  19. Complete Link 2.0 vs. ABN vs. Complete Choice
    • -          Complete Link: SBC and bundles services together to allow for discounts based on MARC
    • o   Centrex, PRI, Pots Lines
    • o   NRC counts towards MARC
    • -          ABN: Legacy T and you can have more products like mobility, private lines
    • o   No non-recurring charges (NRC)
    • -          Complete Choice: Legacy B only for local service
  20. Tethering
    -          Using your phone as a modem
  21. Customer orders 10 devices
    • -          Contract via email, accept terms, place order in Phoenix
    • -          Pricing envelopes take 2-3 months to appear
    • -          Request a meeting to review the bill and set up a Premier website to walk them through it
  22. Tier 1 vs. Tier 3
    • ·         Tier 1
    • o   Own own IP backbone
    • o   Can offer SLAs (certain percentages based on different access offerings)
    • o   We give credit for when services are down (after 4 hours of being down, we start paying out)
    • o   Proactively monitoring the connection to make sure we don’t reach point where we would pay customer out
    • ·         Tier 3
    • o   Pays Tier 2 providers who pay AT&T to use IP backbone
    • o   Can’t provide SLAs or guarantee certain services because certain services are dependent on our IP backbone
  23. Office @ Hand vs. Key System
    • -          Office @ Hand
    • o   Benefits
    • o   Other features:
    • §  Gives small business a big business feel
    • §  Auto attendant
    • §  E-fax
    • §  Simultaneous ring
    • §  Call forwarding
    • §  Call routing
    • -          Key system
    • o   Needs premise equipment
    • o   Needs personnel to manage the system
  24. Messaging Toolkit
    • ·         Restaurants, bars, gyms, salons, retail shops
    • o   Vote: what game do you want on the big TV?
    • o   Text ‘word’ to ‘number’ to get ‘promotion’
    • ·         Features
    • o   Promotions, coupons
    • o   See results
  25. Pronto Forms
    • ·         Portal for management of forms, users, and devices; can create forms from scratch and push to device
    • ·         Features
    • o   Signature capture
    • o   GPS and time stamped
    • o   Photo capture
    • o   Barcode scanner
    • o   Integration into back office and cloud services
    • ·         Benefits
    • o   Reduces office supply expenses
    • o   Reduces human error
    • o   Increases efficiency and process, order, billing cycle times
  26. Intuit GoPayment
    • ·         Point-of-sale (POS) equipment can be very expensive
    • ·         Redundancy plan
    • ·         Sync to Quickbooks
    • ·         Safe, secure
    • ·         About same cost for credit card swipe with POS system
    • ·         If want physical receipts – can offer AprivaPay or Intuit with nonstock device (Bluetooth printer)
  27. Office Reach (formerly Office Direct)
    • -          $4.99 per line/month
    • -          Mobility only – can’t put it on a non-smartphone
    • -          Features & benefits
    • o   Unlimited 411
    •  
  28. Enterprise Paging
    • ·         Business grade text messaging – do you want business grade text messaging? It includes x, y, z
    • ·         Cost – bolt on to unlimited texting plan ($3/line)
    • ·         Business Talk messageing split (25/6) – easy add on
    • ·         Features & Benefits
    • o   More characters (up to 400)
    • o   Send/receive receipts (can confirm text was sent and read)
    • o   Dispatch text messages from portal – use more for delivery aspect; can type text on computer
  29. MobileIron
    • ·         Mobile Device Management
    • ·         Enables BYOD
    • ·         Minimum 20 users, $1,525
    • ·         Has to be GSM capable device
  30. AT&T Connect
    • ·         Integrated voice, web, and video conferencing solution deployed to every employee’s desktop enables on-demand conferencing, collaboration and document sharing within the company/with cusotmers
    • ·         Benefits
    • o   Reduce traffic expenses
    • o   Reduce carbon footprint (major corporate initiative)
  31. TeleNav vs. TeleNav Asset Track
    • -          TeleNav
    • o   Wireless forms, wireless time cards, assign jobs
    • -          Asset Tracker
    • o   Is hardware and comes with a significant startup cost
    • o   Don’t order this through Phoenix
    •  
  32. Diagrams (know how to draw out)
    • Private line
    • PSTN
    • How a cell phone works
    • How the internet works
    • MPLS (with firewall, MIS, etc.)
    •  

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