D-08 Dealing with the Problem Employee

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boconnell
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218274
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D-08 Dealing with the Problem Employee
Updated:
2013-05-07 11:39:26
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08 Dealing Problem Employee
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D-08 Dealing with the Problem Employee (SPSC#338)
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  1. In establishing or encouraging an effective working relationship, always __________, but you do not have to agree.
    RESPECT
  2. The "ability" component of work consists of 3 things:
    • 1. Knowledge
    • 2. Common Sense
    • 3. Experience
  3. Concerning an effective or encouraging work relationship, ____________ is important, not giving away the farm.
    Self-disclosure
  4. In relation to cognitive errors, encouraging dissent, skepticism, and seeking outside opinions counter-act _________.
    Group-think
  5. TRUE or FALSE?

    Knowledge of the job and common sense are not the same.
    TRUE
  6. TRUE or FALSE?

    Performance and Productivity are the same thing in management.
    FALSE

    Performance and Productivity are NOT the same thing in management.
  7. ______________ factors can influence the likelihood of the officer staying motivated.
    Environmental Factors
  8. ___________ is the number one most abused drug used by law enforcement.
    ALCOHOL
  9. __________ motivators influence the purpose or heart and soul of the officer.
    Internal Motivators
  10. __________ motivators are "outside" like time off and other benefits.
    External motivators
  11. Performance problems stem from a multitude of issues including, but not limited to:
    • 1.  Alcoholism
    • 2.  Personal Choice
    • 3.  Psychological Conditions
  12. TRUE or FALSE?

    In relation to Conte v. Hoercher, psychological fitness for duty examinations are not considered confidential.
    TRUE
  13. Within the work relationship between the employee and the supervisor, authority consists of:
    • 1.  The ability to research answers
    • 2.  Common sense
    • 3.  Knowledge of the job
  14. The most powerful element in solidifying the officer/supervisor relationship is ________.
    Empathy
  15. One basic mistake in work performance counseling is attempting to ____________.
    Force compliance
  16. TRUE or FALSE?

    In relationship to the Theory of Relationship and Control, management is not able to force compliance.
    TRUE
  17. In regards to the Theory of Relationship and Control, the power to change resides in the __________.
    Officer
  18. In regards to the Theory of Relationship and Control, the officer controls the decision to ________ or not.
    Perform
  19. TRUE or FALSE?

    If the officer refuses to change, __________ that are fair and consistent need to be applied.
    Consequences
  20. TRUE or FALSE?

    A basic mistake in work performance counseling is failing to conduct follow-up monitoring sessions.
    TRUE
  21. Work performance staffing should be monitored _________.
    Daily
  22. ______________ is attempting to change or influence behavior.
    Counseling
  23. Prior to conducting a work performance counseling session the first step is to _______________.
    Gather the proper documentation.
  24. ________________ is the key element to identifying and helping the officer set goals.
    Being Specific
  25. Road blocks to a successful performance interventions include:
    • 1.  Belief management will do nothing about the problem.
    • 2.  Belief the employee will not change
    • 3.  Belief nothing we do will make a difference

    This may create anger, frustrations, helplessness, etc.
  26. Other road blocks to a successful performance intervention include:
    • 1.  Dual Loyalty
    • 2.  Lack of confidence/skill
    • 3.  Feeling hypocritical
  27. The number one reason for job performance counseling is to __________________.
    Influence change or influence behavior
  28. TRUE or FALSE?

    The key element to creating an effective early warning systems is to identify what behaviors you want to collect data.
    TRUE
  29. In relation to the Theory of Responsibility and Control,
    • 1.  Employees are the most essential and most complicated resource.
    • 2.  Organizations hire workers to work
    • 3.  Poor performance is a choice
    • 4.  Management can not make a worker work
  30. According to the Theory of Responsibility and Control, the decision to perform rests with the __________ not ________.
    Rests with the WORKER not MANAGEMENT
  31. ____________ should be used when the employee refuses to change.
    Consequences
  32. Who controls consequences of employees decisions?
    Management
  33. According to the theory of Responsibility and Control, _________ is the key component of a dysfunctional culture.
    Blaming
  34. According to the theory of Responsibility and Control, _________ is the key component of a functional culture.
    Creativity
  35. Who creates, direct, employs, educates, develops, and supports the officers?
    Upper Management
  36. Who leads, motivates, trains (Key Function), documents, counsels, refers to EAP, does not force acceptable behavior.
    Supervisors
  37. Police culture is maintained by but not limited to:
    • 1. Peer Pressure
    • 2. Discipline
    • 3. Perceived Mission

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