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Premier
Online portal for business customers to manage their business accounts
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Progression of CDMA
1xRTT, EV-DO, LTE
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Funnel Calculation
3x5x7 (30 days/60 days/90 days)
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FAN vs. BAN
Multiple BANs to a FAN (15)
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Benefits of a FAN
AE gets paid, customer receives discounts
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Steps to follow to get BAN
- ECPV
- input (or get) FAN
- get BAN
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Who gets paid (find out/steps)
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Verizon offers 22%, what do you need?
ICB, copy of Verizon bill, complete offer comparison tool
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Port 4 lines, $300 credit—what can you do?
Pay the credit, SBPL, waive deposit
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Benefits of Office@Hand
Mobile system, 800 #, auto attendant
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When you use a microcell
Mini cell tower, in office wireless coverage
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GSM & CDMA
Global standard, talk & surf, 11% of the world
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Iphone won’t work in LTE
true...last 4 models
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What is a nonstock device?
a product that runs over our network but we dont actually sell
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What does the COR get paid on?
Upgrades, features, accessories
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What does AMB stand for?
AT&T mobile business
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What are the AMB requirements?
1 year, CRU, $30 MRC or higher
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MRC
Monthly recurring charge
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ETF
Early termination fee
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What is the ETF for a smartphone?
$325, $10/month
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ETF for a basic phone?
$150, $4/month
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What does IRU and CRU stand for?
Individual responsibility user, corporate responsibility unit
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Difference between IRU and CRU?
Company is responsible/individual is responsible
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ACDA
AT&T corporate digital advantage
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What are the international voice plans
World traveler ($5.99) & World connect ($3.99)
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Rugby with voice only
Opt out data, opt out text, international call restricted
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Know the cap for family talk, biz talk, biz pooled & discounts of AMB/ISBS
- Family talk (5)
- Biz talk (50)
- Biz pooled (50)
- Discounts of AMB, 5+ lines=8%
- ISBS, 1-4 lines=6%, 5+ lines=10%
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If a customer wants unified bill
Business pooled
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CTN
Customer telephone number
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System changes to CTN
Phoenix
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Customer uses what to make changes to CTN
Premier
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What system is used to create a report
SMART
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What system do you use to locate ETF’s
Phoenix
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What system do you use to locate corporate discounts?
ECPV
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What system do you use to manage funnel?
ROME
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What system do you use to locate AOP?
ECPV/ROME
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What system do you use to locate tracking info?
Ordertrack
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What system do you use to locate tax ID?
Telegence
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What system do you use to locate usage reports?
Smart
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What system do you use to locate device/prices/promotions
Equipment pricing grid
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TBR and NSR stand for?
Total billed revenue and new sales revenue
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PSTN
public switched telephone network
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Random PSTN question
True
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What is the demarcation point?
Point where AT&T responsibility ends and customers begins
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Difference between central office 3 times
55
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If you were given a BTN, what the phone number and whats the customer code
The customer code is the first 3 and the phone number are the numbers after that
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MARC
Minimum annual revenue commitment
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MAD
Maximum annual discount
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HVCP
High volume calling plan
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TVD
Total volume discount
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CPE
Customer premised equipment
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Name two states in each
- Legacy S: Oklahoma & texas
- Legacy B: Georgia and Florida
- Out of region: Utah & New york
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Legacy s&b are regulated by the FCC
true
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Centrex
Multi location, feature rich, and within CO
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SLA
Service level agreement
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What is true for an SLA
Guarantees specific speeds
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2 pricing components of MIS
Port and access
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MIS plus vs. MIS basic
Managed, unmanaged
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Where do you find MIS pricing
OIL
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What are 3 parts of a private line and make sure you can locate them on a diagram
2 local channels and interoffice channel
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The same 20/45 question on phase 2
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MPLS PNT pricing components
Access, port, PNT uplift
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Local access systems
Local access combo, eagle, MIS pricing guide
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Be able to price MIS (3 questions)
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Why is AT&T a tier 1?
Global network, doesn’t pay to have a network, others pay us for network
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ISDN PRI
24 channels (last one is a signal), up to 23concurrent voice sessions
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ISDN BRI
Radio, 2 64 kbps channels
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Know the difference between business local calling unlimited, measured, BOT
- Unlimited: flat rate
- Measured: per minute
- BOT: pay a rate for a certain amount of minutes
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Don’t use SAART
To submit billing inquiries
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2 systems to find CSR’s
VIP and EBV
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Completelink 2.0 definition
- (Legacy S)
- Volume Discount offer for customers with local exchange products/services based on MARC and term commitment
- Only available with In-Region LEC. Customer receives discount percentage (TVD), but capped with MAD
- Contributory Services:
- Local Usage
- Toll-free usage charges
- Services with MRC
- PRI, Centrex, and Access Lines
- One time charges such as installation and jack charges
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2 systems where you can find contract info
Docviewer and ECATS
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Not in eCRM
Billing adjustments
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MCN stand for
Master customer number
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What is RDS
Credits and billing adjustments for wireline bills
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EBV
Enterprise bill viewer (view wireline contracts for legacy B)
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Which is not a WAN?
Ether-wan
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3 types of long distance
Interstate, intrastate, international
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2 reasons to choose a legacy B
Implementation time and unlimited long distance
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What is new logo?
Doesn’t have at&t service and not in Saart
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AT&T service guide
Find SLA’s
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Do we discount port or access?
Port
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Benefits of Intuit
create redundancy (back up system/strategy) by using Intuit. Use a smart phone and application + device to take credit card payments.
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Know the wireless timeline
GPRS, EDGE, UMTS, HSDPA, HSPA 7.2, HSPA +, LTE
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