Card Set Information
Online portal for business customers to manage their business accounts
Progression of CDMA
1xRTT, EV-DO, LTE
3x5x7 (30 days/60 days/90 days)
FAN vs. BAN
Multiple BANs to a FAN (15)
Benefits of a FAN
AE gets paid, customer receives discounts
Steps to follow to get BAN
input (or get) FAN
Who gets paid (find out/steps)
Verizon offers 22%, what do you need?
ICB, copy of Verizon bill, complete offer comparison tool
Port 4 lines, $300 credit—what can you do?
Pay the credit, SBPL, waive deposit
Benefits of Office@Hand
Mobile system, 800 #, auto attendant
When you use a microcell
Mini cell tower, in office wireless coverage
GSM & CDMA
Global standard, talk & surf, 11% of the world
Iphone won’t work in LTE
true...last 4 models
What is a nonstock device?
a product that runs over our network but we dont actually sell
What does the COR get paid on?
Upgrades, features, accessories
What does AMB stand for?
AT&T mobile business
What are the AMB requirements?
1 year, CRU, $30 MRC or higher
Monthly recurring charge
Early termination fee
What is the ETF for a smartphone?
ETF for a basic phone?
What does IRU and CRU stand for?
Individual responsibility user, corporate responsibility unit
Difference between IRU and CRU?
Company is responsible/individual is responsible
AT&T corporate digital advantage
What are the international voice plans
World traveler ($5.99) & World connect ($3.99)
Rugby with voice only
Opt out data, opt out text, international call restricted
Know the cap for family talk, biz talk, biz pooled & discounts of AMB/ISBS
Family talk (5)
Biz talk (50)
Biz pooled (50)
Discounts of AMB, 5+ lines=8%
ISBS, 1-4 lines=6%, 5+ lines=10%
If a customer wants unified bill
Customer telephone number
System changes to CTN
Customer uses what to make changes to CTN
What system is used to create a report
What system do you use to locate ETF’s
What system do you use to locate corporate discounts?
What system do you use to manage funnel?
What system do you use to locate AOP?
What system do you use to locate tracking info?
What system do you use to locate tax ID?
What system do you use to locate usage reports?
What system do you use to locate device/prices/promotions
Equipment pricing grid
TBR and NSR stand for?
Total billed revenue and new sales revenue
public switched telephone network
Random PSTN question
What is the demarcation point?
Point where AT&T responsibility ends and customers begins
Difference between central office 3 times
If you were given a BTN, what the phone number and whats the customer code
The customer code is the first 3 and the phone number are the numbers after that
Minimum annual revenue commitment
Maximum annual discount
High volume calling plan
Total volume discount
Customer premised equipment
Name two states in each
: Oklahoma & texas
: Georgia and Florida
Out of region
: Utah & New york
Legacy s&b are regulated by the FCC
Multi location, feature rich, and within CO
Service level agreement
What is true for an SLA
Guarantees specific speeds
2 pricing components of MIS
Port and access
MIS plus vs. MIS basic
Where do you find MIS pricing
What are 3 parts of a private line and make sure you can locate them on a diagram
2 local channels and interoffice channel
System to find NPA
The same 20/45 question on phase 2
MPLS PNT pricing components
Access, port, PNT uplift
Local access systems
Local access combo, eagle, MIS pricing guide
Be able to price MIS (3 questions)
Why is AT&T a tier 1?
Global network, doesn’t pay to have a network, others pay us for network
24 channels (last one is a signal), up to 23concurrent voice sessions
Radio, 2 64 kbps channels
Know the difference between business local calling unlimited, measured, BOT
: flat rate
: per minute
: pay a rate for a certain amount of minutes
Don’t use SAART
To submit billing inquiries
2 systems to find CSR’s
VIP and EBV
Completelink 2.0 definition
Volume Discount offer for customers with local exchange products/services based on MARC and term commitment
Only available with In-Region LEC. Customer receives discount percentage (TVD), but capped with MAD
Toll-free usage charges
Services with MRC
PRI, Centrex, and Access Lines
One time charges such as installation and jack charges
2 systems where you can find contract info
Docviewer and ECATS
Not in eCRM
MCN stand for
Master customer number
What is RDS
Credits and billing adjustments for wireline bills
Enterprise bill viewer (view wireline contracts for legacy B)
Which is not DSL?
Which is not a WAN?
Acct with 171
Acct with 831
3 types of long distance
Interstate, intrastate, international
2 reasons to choose a legacy B
Implementation time and unlimited long distance
What is new logo?
Doesn’t have at&t service and not in Saart
AT&T service guide
Do we discount port or access?
Benefits of Intuit
create redundancy (back up system/strategy) by using Intuit. Use a smart phone and application + device to take credit card payments.
Know the wireless timeline
GPRS, EDGE, UMTS, HSDPA, HSPA 7.2, HSPA +, LTE