The flashcards below were created by user
Anonymous
on FreezingBlue Flashcards.
-
Premier
Online portal for business customers to manage their business accounts
-
Progression of CDMA
1xRTT, EV-DO, LTE
-
Funnel Calculation
3x5x7 (30 days/60 days/90 days)
-
FAN vs. BAN
Multiple BANs to a FAN (15)
-
Benefits of a FAN
AE gets paid, customer receives discounts
-
Steps to follow to get BAN
- ECPV
- input (or get) FAN
- get BAN
-
Who gets paid (find out/steps)
-
Verizon offers 22%, what do you need?
ICB, copy of Verizon bill, complete offer comparison tool
-
Port 4 lines, $300 credit—what can you do?
Pay the credit, SBPL, waive deposit
-
Benefits of Office@Hand
Mobile system, 800 #, auto attendant
-
When you use a microcell
Mini cell tower, in office wireless coverage
-
GSM & CDMA
Global standard, talk & surf, 11% of the world
-
Iphone won’t work in LTE
true...last 4 models
-
What is a nonstock device?
a product that runs over our network but we dont actually sell
-
What does the COR get paid on?
Upgrades, features, accessories
-
What does AMB stand for?
AT&T mobile business
-
What are the AMB requirements?
1 year, CRU, $30 MRC or higher
-
MRC
Monthly recurring charge
-
ETF
Early termination fee
-
What is the ETF for a smartphone?
$325, $10/month
-
ETF for a basic phone?
$150, $4/month
-
What does IRU and CRU stand for?
Individual responsibility user, corporate responsibility unit
-
Difference between IRU and CRU?
Company is responsible/individual is responsible
-
ACDA
AT&T corporate digital advantage
-
What are the international voice plans
World traveler ($5.99) & World connect ($3.99)
-
Rugby with voice only
Opt out data, opt out text, international call restricted
-
-
Know the cap for family talk, biz talk, biz pooled & discounts of AMB/ISBS
- Family talk (5)
- Biz talk (50)
- Biz pooled (50)
- Discounts of AMB, 5+ lines=8%
- ISBS, 1-4 lines=6%, 5+ lines=10%
-
If a customer wants unified bill
Business pooled
-
CTN
Customer telephone number
-
System changes to CTN
Phoenix
-
Customer uses what to make changes to CTN
Premier
-
What system is used to create a report
SMART
-
What system do you use to locate ETF’s
Phoenix
-
What system do you use to locate corporate discounts?
ECPV
-
What system do you use to manage funnel?
ROME
-
What system do you use to locate AOP?
ECPV/ROME
-
What system do you use to locate tracking info?
Ordertrack
-
What system do you use to locate tax ID?
Telegence
-
What system do you use to locate usage reports?
Smart
-
What system do you use to locate device/prices/promotions
Equipment pricing grid
-
TBR and NSR stand for?
Total billed revenue and new sales revenue
-
PSTN
public switched telephone network
-
Random PSTN question
True
-
What is the demarcation point?
Point where AT&T responsibility ends and customers begins
-
Difference between central office 3 times
55
-
If you were given a BTN, what the phone number and whats the customer code
The customer code is the first 3 and the phone number are the numbers after that
-
MARC
Minimum annual revenue commitment
-
MAD
Maximum annual discount
-
HVCP
High volume calling plan
-
TVD
Total volume discount
-
CPE
Customer premised equipment
-
-
Name two states in each
- Legacy S: Oklahoma & texas
- Legacy B: Georgia and Florida
- Out of region: Utah & New york
-
Legacy s&b are regulated by the FCC
true
-
Centrex
Multi location, feature rich, and within CO
-
SLA
Service level agreement
-
What is true for an SLA
Guarantees specific speeds
-
2 pricing components of MIS
Port and access
-
MIS plus vs. MIS basic
Managed, unmanaged
-
Where do you find MIS pricing
OIL
-
What are 3 parts of a private line and make sure you can locate them on a diagram
2 local channels and interoffice channel
-
-
-
-
-
-
The same 20/45 question on phase 2
-
MPLS PNT pricing components
Access, port, PNT uplift
-
Local access systems
Local access combo, eagle, MIS pricing guide
-
Be able to price MIS (3 questions)
-
Why is AT&T a tier 1?
Global network, doesn’t pay to have a network, others pay us for network
-
ISDN PRI
24 channels (last one is a signal), up to 23concurrent voice sessions
-
ISDN BRI
Radio, 2 64 kbps channels
-
-
Know the difference between business local calling unlimited, measured, BOT
- Unlimited: flat rate
- Measured: per minute
- BOT: pay a rate for a certain amount of minutes
-
Don’t use SAART
To submit billing inquiries
-
2 systems to find CSR’s
VIP and EBV
-
Completelink 2.0 definition
- (Legacy S)
- Volume Discount offer for customers with local exchange products/services based on MARC and term commitment
- Only available with In-Region LEC. Customer receives discount percentage (TVD), but capped with MAD
- Contributory Services:
- Local Usage
- Toll-free usage charges
- Services with MRC
- PRI, Centrex, and Access Lines
- One time charges such as installation and jack charges
-
2 systems where you can find contract info
Docviewer and ECATS
-
Not in eCRM
Billing adjustments
-
MCN stand for
Master customer number
-
-
What is RDS
Credits and billing adjustments for wireline bills
-
EBV
Enterprise bill viewer (view wireline contracts for legacy B)
-
-
Which is not a WAN?
Ether-wan
-
-
-
3 types of long distance
Interstate, intrastate, international
-
2 reasons to choose a legacy B
Implementation time and unlimited long distance
-
What is new logo?
Doesn’t have at&t service and not in Saart
-
AT&T service guide
Find SLA’s
-
Do we discount port or access?
Port
-
Benefits of Intuit
create redundancy (back up system/strategy) by using Intuit. Use a smart phone and application + device to take credit card payments.
-
Know the wireless timeline
GPRS, EDGE, UMTS, HSDPA, HSPA 7.2, HSPA +, LTE
|
|