Chpt. 15 Empowerment

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  1. Mutuality of Interest
    • involves win–win situations in which one’s self-interest is
    • served by cooperating actively and creatively with potential
    • adversaries
  2. Commitment
    • substantial agreement followed by initiative and persistence in pursuit of common goals
    • -likely when ppl rely on rational persuasion and not pressure/coalition
  3. Compliance
    reluctant agreement requiring subsequent prodding to satisfy minimum requirements
  4. Resistance
    stalling, unproductive arguing, or outright rejection
  5. Social Power
    • ability to marshal the human, informational, and material resources to get something
    • done
  6. Socialized Power
    plans, self-doubts, mixed outcomes and concerns for others

    -expert/referent power had positive effect, reward/legitimate slightly positive, coercive slightly negative effect
  7. Personalized Power
    • expressions of power for the sake of personal aggrandizement become paramount
    • -exhibited when focus less on needs of underlings + act like rules don't apply to them
  8. Reward Power
    obtaining compliance with promised/actual rewards
  9. Coercive Power
    compliance through threats/actual punishment
  10. Legitimate Power
    compliance through formal authority
  11. Expert Power
    compliance through knowledge/information
  12. Referent Power
    compliance through charisma/personal attraction
  13. Empowerment
    • recognizing and releasing into the organization the power that people already have in their
    • wealth of useful knowledge, experience, and internal motivation.
  14. Evolution of Power (figure 15-2)
    • 1)Authoritarian Power- Domination
    • 2)Influence Sharing- Consultation
    • 3)Power Sharing- Participation
    • 4)Power Distribution- Delegation
  15. Participative Management
    • -process whereby employees play a direct role in setting goals, making decisions,
    • solving problems, and making changes in the organization
    • - helps employees fulfill autonomy, meaningfulness of work, and interpersonal contact
  16. Delegation
    • -process of granting decision-making authority to lower-level employees
    • -Amounts to power distribution
  17. Personal Initiative (5)
    • 1)consistent w/ org. mission
    • 2)L-T focus
    • 3)goal/action oriented
    • 4)Persistent in face of barriers/setbacks
    • 5)Self-starting+Proactive
  18. Power Assessment
    How can you improve your leverage position?
  19. Performance
    How can your work make the business more successful?
  20. Perception
    How can you enhance your reputation, especially with those who can achieve your goals?
  21. Partnerships
    How can you increase your network of allies and supporters?
  22. Organizational Politics
    • intentional acts of influence to enhance or protect the self-interests of individuals or
    • groups
  23. Network Level
    cooperative pursuit of general self-interests
  24. Coalition Level
    cooperative pursuit of group interests in specific issues
  25. Individual Level
    individual pursuit of general self-interests
  26. Coalition
    informal group bound together by active pursuit of SINGLE issue
  27. Impression Management
    • the process by which people attempt to control or manipulate the reactions of
    • others to images of themselves or their ideas
  28. Job Focused
    manipulating info about one's performance
  29. Supervisor Focused
    praising and doing favors for one's supervisor
  30. Self Focused
    presenting oneself as a polite and nice person
Card Set:
Chpt. 15 Empowerment
2013-05-08 16:18:55

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