Managing Change and Stress

The flashcards below were created by user Anonymous on FreezingBlue Flashcards.

  1. External/Internal Forces for Change
    originate outside/inside org.
  2. External Forces
    • -Demographic characteristics
    • -Technological Advancements
    • -Shareholder, customer and mkt. changes
    • -Social+Political Pressures
  3. Internal Forces
    • -Low Job Satisfaction
    • -Low Productivity
    • -Conflict
    • -Strikes
  4. Unfreezing
    • -focus is to create motivation to change
    • -begin by disconfirming the usefulness or appropriateness of employees' present behaviors/attitudes
  5. Benchmarking
    • the overall process by which a company compares its performance with that of other
    • companies, then learns how the strongest-performing companies achieve their
    • results
  6. Changing
    • -providing employees with new information, new behavioral models, new processes or
    • procedures, new equipment, new technology, or new ways of getting the job done

    • -change can be aimed at improvement or growth, or it can focus on solving a problem
    • such as poor customer service or low productivity
  7. Refreezing
    • -Change is supported by helping employees integrate the changed behavior or attitude
    • into their normal way of doing things

    -Giving employees the chance to exhibit new behaviors, which are then reinforced
  8. Systems Approach
    • -Based on the notion that any change, no matter how large or small, has a cascading
    • effect throughout an organization

    -Takes a “big picture” perspective of organizational change
  9. Mission Statement
    "reason" an org. exists
  10. Vision
    L-T goal that describes "what" an org. wants to become
  11. Strategic Plan
    -outlines an organization’s long-term direction and the actions necessary to achieve planned results

    -based on results from a SWOT analysis
  12. Target Elements of Change
    • Components of an org. that may be changed.
    • 1)Org. arrangements
    • 2)Social Factors
    • 3)Methods
    • 4)People
  13. Applying Systems Model of Change (2 ways)
    • 1)Aid during the strategic planning process
    • 2)Using the model as a diagnostic framework to determine the causes of an org. problem and to propose solutions
  14. Organization Development
    • consists of planned efforts to help persons work and live together more effectively,
    • over time, in their organizations
  15. OD Process
    Diagnosis » Intervention » Evaluation » Feedback
  16. Resistance to Change
    • An emotional or behavioral response to real or imagined threats to an established
    • work routine
  17. Resilience to Change
    • represents a composite characteristic reflecting high self-esteem, optimism, and an
    • internal locus of control, was positively associated with recipients’
    • willingness to accommodate or accept a specific organizational change
  18. Change Agent Characteristics (5)
    • 1)Decisions that disrupt cultural traditions or group relationships
    • 2)Personality Conflicts
    • 3)Lack of tact/poor timing
    • 4)Leadership Style
    • 5)Failing to legitimize change
  19. Stress
    • an adaptive response, mediated by individual characteristics and/or psychological
    • processes, that is a consequence of any external action, situation, or event
    • that places special physical and/or psychological demands upon a person
  20. Defining Stress
    • -Not merely nervous tension
    • -can have positive consequences
    • -not something to be avoided
    • -complete absence of stress is death
  21. Eustress
    Stress that is good or produces a positive outcome
  22. Social Support
    • -amount of perceived helpfulness derived from social relationships
    • -esteem, informational, social, instrumental
  23. Esteem Support
    Providing info that a person is accepted and respected despite any problems/inadequacies
  24. Informational Support
    providing help in defining, understanding, and coping with problems
  25. Social Companionship
    spending time with others in leisure and recreational activities
  26. Instrumental Support
    Providing financial aid, material resources, or needed services
Card Set:
Managing Change and Stress
2013-05-08 19:35:52

Show Answers: