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A supply chain is a global network of organizations and activities involved in
Designing, transforming, consuming, and disposing of goods and services
The management of processes used to design, supply, produce and deliver valuable goods and services to the customer
The management of the movement of materials and information within, into, and out of the firm
A type of planning that addresses intermediate-term decisions to target aggregate product demands and to establish how operational capacities will be used to meet them
A type of planning that establishes short-term priorities and schedules to guide operational resource allocations
A type of planning that addresses long-term decisions that define the operations objectives and capabilities for the firm and its partners
A unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them
Operations managers answer questions of what, how, when, where and who by defining both the ___________ and _____________ aspects of the operations management system
structural and infrastructural
Growth of the supply-chain management perspective in operations management results from the advent of:
- Technology and infrastructure advances
- Collaborative networks
- A focus on core capabilities
During the "mass production" era, operations management focused primarily on:
While there is overlap between operations management and supply chain management, the two are different in that:
Operations management focuses on processes, supply chain management focuses on relationships and flows.
__________________________ typically provide raw materials, components, and services directly related to manufacturing or service production processes.
Upstream product suppliers
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