T1/T2

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Author:
josandrajcalves
ID:
224222
Filename:
T1/T2
Updated:
2013-12-14 11:42:48
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Telecommunicator
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Description:
International Fire Service Training Association; First Edition
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  1. Low Band (VHF-LO)
    • 30 MHz to 76MHz
    • Have long radio waves
  2. Hi Band (VHF-HI)
    150 MHz to 176 MHz
  3. Ultrahigh Frequency (UHF)
    400 MHz to 512 MHz
  4. When gathering data, most of your data comes from:

    A preaction plans
    B the caller
    C a bystander
    D policies, procedures, or guidelines
    B the caller
    (this multiple choice question has been scrambled)
  5. The generally accepted time period for effective dispatching is:

    A the time required to obtain information from the caller
    B one minute from the time the call is answered
    C dependent on the avialability of the emergency service requested
    D dependent on the time it takes for the telecommunicator to determine that the request is credible and not a prank
    B one minute from the time the call is answered
    (this multiple choice question has been scrambled)
  6. A system of principals and personal conduct best describes:

    A ethics
    B honor
    C a professional
    D values
    A ethics
    (this multiple choice question has been scrambled)
  7. Based on protocols, the most important piece of information required is:

    A the type of crime being committed
    B the location of the incident being reported
    C whether the incident is active or has already occurred
    D the name of the caller
    B the location of the incident being reported
    (this multiple choice question has been scrambled)
  8. The default routing of 9-1-1 calls is based upon

    A the telephone exchange area
    B the jurisdiction of the public safety agency
    C municipal boundaries
    D the jurisdiction of regional dispatch centers
    A the telephone exchange area
    (this multiple choice question has been scrambled)
  9. The three main features of Enhanced 9-1-1 emergency telephone service are

    A ANI CAD, and selective routing
    B ANI, ALI, and disaster routing
    C ANI, ALI, and selective routing
    D ALI, CAD, and default routing
    C ANI, ALI, and selective routing
    (this multiple choice question has been scrambled)
  10. Cordless telephones at low battery power may:

    A cause false calls to 9-1-1
    B be unable to call 9-1-1
    C not be selectively routed by the Enhanced 9-1-1 system
    D be default routed by the Enhanced 9-1-1 system
    A cause false calls to 9-1-1
    (this multiple choice question has been scrambled)
  11. When a call is received from an individual who is contemplating suicide, the call:

    A is not a valid call unless there are weapons involved
    B is a true emergency and must be handled professionally
    C should not be dispatched until you have obtained all the pertinent information to assure that the nature of the call is accurate
    D is a call that can be handled by a crisis hotline only
    B is a true emergency and must be handled professionally
    (this multiple choice question has been scrambled)
  12. The best way to control the conversation of a caller is by: 

    A taking a calm and professional approach
    B obtaining all the pertinent information to assure that the nature of the call is accurate.
    C not conducting any other work while obtaining the vital information
    D having a prescribed list of questions to ask the caller
    A taking a calm and professional approach
    (this multiple choice question has been scrambled)
  13. VHF (very high frequency) low band frequencies range from

    A 150 MHz to 176 Mhz
    B 10 MHz to 24 Mhz
    C 400 MHz to 512 Mhz
    D 25 MHz to 50 Mhz
    D 25 MHz to 50 Mhz
    (this multiple choice question has been scrambled)
  14. Once the fire location information for a reported structure fire has been obtained, the next most critical information would be type of structure, as well as:

    A suspicious individuals and their location
    B what's burning and the name of the insurance company
    C occupancy and location of fire hydrant
    D what's burning and possible hazards or exposures
    D what's burning and possible hazards or exposures
    (this multiple choice question has been scrambled)
  15. Information concerning _______ that may be close to the structure, vehicle, or brush on fire is also very important

    A fire hydrants
    B fire stations
    C fire boxes
    D exposure
    D exposure
    (this multiple choice question has been scrambled)
  16. Prearrival instructions for medical emergencies:

    A are of little use to the caller
    B help calm the caller
    C frequently confuse the caller
    D should not be given to the caller
    B help calm the caller
    (this multiple choice question has been scrambled)
  17. The four key questions a telecommunicator uses for a call requiring emergency medical dispatch protocols are: What is the chief complaint?", "What is the patient's approximate age?", "Is the patient conscious?", and:

    A "What is the sex of the patient?"
    B "Is the patient breathing?"
    C "Is the patient on medication"
    D "Is the patient bleeding?"
    B "Is the patient breathing?"
    (this multiple choice question has been scrambled)
  18. When advising an owner or manager of a business about a potential bomb, the telecommunicator should:

    A suggest that the fire alarm be activated
    B suggest that the building be evacuated
    C ask the owner or manager to locate the bomb
    D not advise that the building be evacuated
    D not advise that the building be evacuated
    (this multiple choice question has been scrambled)
  19. Telecommunicators should obtain the name, address, and call back number of persons reporting incidents to the department.  If a caller insists on remaining anonymous:

    A mention that the caller may be subject to arrest if your questions aren't answered
    B do not persist in trying to obtain the name, but get as much other information as possible
    C you may hang up since the caller obviously doesn't want to be involved
    D inform the caller that your department cannot take any action without identifying the caller
    B do not persist in trying to obtain the name, but get as much other information as possible
    (this multiple choice question has been scrambled)
  20. On a "shooting" complaint, the telecommunicator should determine:

    A whether the shot was fatal
    B how many times the victim was shot
    whether the shooting was accidental or a deliberate act
    C whether the shooting was accidental or deliberate act
    D the description of the suspect
    C whether the shooting was accidental or deliberate act
  21. When communicating with a Telecommunication Device for the Deaf (TDD), what abbreviation is used to alert the other person it is his/her turn to type?

    A GA
    B OK
    C UR
    D SK
    A GA
    (this multiple choice question has been scrambled)
  22. When a silent call is received, the telecommunicatior should:

    A assume no one is on the line and hang up
    B take note of the time the call was received and notify the phone company
    C transfer the call to the state relay service
    D verify the use of a Telecommunication Device for the Deaf (TDD)
    D verify the use of a Telecommunication Device for the Deaf (TDD)
    (this multiple choice question has been scrambled)
  23. When a telecommunicator receives a request for assistance on a nonverbal communications device what is the most important information to obtain

    A location of the incident
    B Type of incident
    C caller's address
    D caller's phone number
    A location of the incident
    (this multiple choice question has been scrambled)
  24. When communication with a Telecommunication Device for the Deaf (TDD) the abbreviation ______ of the statement is used to indicate that a questing is being asked

    A SK at the beginning
    B Q at the beginning
    C Q GA at the end
    D GA at the end
    C Q GA at the end
    (this multiple choice question has been scrambled)
  25. An alarm system connected to the local fire and police is known as a ______ alarm

    A tape dialer
    B local station
    C direct-connect
    D central station
    C direct-connect
    (this multiple choice question has been scrambled)
  26. The calltaker can obtain and record concise information from the caller by

    A actively listening to the caller's request
    B being curt with the caller
    C using a protocol listing specific questions
    D asking several open-ended questions immediately
    C using a protocol listing specific questions
    (this multiple choice question has been scrambled)
  27. What statement best describes a policy?

    A a policy is a general course of action that is desired
    B a policy is a highly defined procedure placed into a reference system
    C a policy is specific steps or actions to be completed in a specific situation
    D a policy describes the service the organization performs
    A a policy is a general course of action that is desired
    (this multiple choice question has been scrambled)
  28. Standard operating procedures are often referred to as policy and procedures or rules for:

    A resource monitoring
    B decision making
    C information and accepted practices
    D checking in the state computer system for advice
    B decision making
    (this multiple choice question has been scrambled)
  29. The correct processing of emergency calls is greatly facilitated by the use of:

    A experience
    B a log book
    C SOP's
    D a CAD system
    C SOP's
    (this multiple choice question has been scrambled)
  30. If there is no policy, procedure, or protocol for a certain type of event, the telecommunicator should

    A check in the state computer system for advice
    B check in the CAD system for guidance
    C rely on professional experience as a guide
    D invent a policy to handle the situation
    C rely on professional experience as a guide
    (this multiple choice question has been scrambled)
  31. In handling a lost child complaint, the telecommunicator should always:

    A reassure the parents that the child will be found quickly
    B follow policy, procedure, and protocol
    C delay initiating a response to allow the child time to return home
    D immediately send out a "be on the lookout for" message to neighboring departments
    B follow policy, procedure, and protocol
    (this multiple choice question has been scrambled)
  32. When an emergency call is received, the telecommunicator must strive to:

    A tell the caller that everything will be all right
    B allow the caller to control the flow of the conversation
    C hear and understand what the caller is saying
    D let the caller tell the whole story
    C hear and understand what the caller is saying
    (this multiple choice question has been scrambled)
  33. A policy is normally described as

    A a procedure placed into a reference system
    B general issues or actions that are required in certain circumstances or events
    C specific steps to be completed in a specific situation
    D a response criterion and resource status monitoring
    B general issues or actions that are required in certain circumstances or events
    (this multiple choice question has been scrambled)
  34. Adopted practices based on general information and accepted practices defines:

    A priority systems
    B resources status monitoring
    C response criteria
    D standard operating procedures
    D standard operating procedures
  35. Wireless 9-1-1 standards will require

    A x and y coordinates for the location of the caller
    B longitude and latitude translated into an address or a place on the map
    C the telephone number of the cell caller
    D all of the above.
    D all of the above
  36. T/F A key component of the decision-making process is to know what resources are available and their location
    T
  37. The telecommunicator controls the telephone conversation through

    A active listening techniques
    B managing the hysterical caller
    C being calm and professional
    D all of the above
    D all of the above
  38. On a "motor vehicle accident" call, any report of gasoline spillage should result in:

    A a fire dispatch
    B the dispatch of EMS providers
    C a police investigation prior to the dispatch of fire personnel
    D an issuance of a hazardous material alert
    A a fire dispatch
    (this multiple choice question has been scrambled)
  39. The actual unit assignment may result in the modification of the response based on the nature of the incident, location, resources available for assignment, and:

    A the computer
    B the volume of calls received
    C experience
    D individual incident records
    B the volume of calls received
    (this multiple choice question has been scrambled)
  40. You are about to enter a call when your coworker tells you to proceed differently than you were taught.  The supervisor is unavailable. What do you do?

    A do as the coworker advises
    B follow your standard operating procedures
    C wait until the supervisor is available and ask for direction
    D Call the chief and ask how he wants the call entered
    B follow your standard operating procedures
    (this multiple choice question has been scrambled)
  41. Callers who are unwilling to give their names should be:

    A advised that they will be arrested for failure to identify themselves
    B advise that responders cannot respond without proper response
    C assured that good-faith callers are not punished in any way, but the information is vital for proper response
    advised that responders cannot respond without proper identification of the caller
    D advised that the caller's name is not needed.
    C assured that good-faith callers are not punished in any way, but the information is vital for proper response
    (this multiple choice question has been scrambled)
  42. Police units often patrol set geographical areas called

    A beats
    B zones
    C districts
    D all of the above
    D all of the above
  43. Many of the newest computer-aided dispatch (CAD) systems contain sophisticated

    A vehicle identification capabilities
    B specific hazardous material locations
    C high target hazard identification
    D mapping displays
    D mapping displays
    (this multiple choice question has been scrambled)
  44. In an age of computers and electronic displays, it is still vital for the telecommunicator to be able to locate specific points on a

    A telephone
    B conventional map
    C calendar
    D radio
    B conventional map
    (this multiple choice question has been scrambled)
  45. When someone calls to report a violent crime, once the telecommunicator determines the location of the crime, the next question should determine:

    A whether the incident is still in progress
    B whether anyone was seen leaving the area
    C the telephone number of the caller
    D the description of vehicles involved
    A whether the incident is still in progress
    (this multiple choice question has been scrambled)
  46. When a calltaker transfers a caller to another extension or number without first checking to see whether anyone is there to take the call, it is referred to as a ____transfer

    A blind
    B one-touch
    C business-like
    D professional
    A blind
    (this multiple choice question has been scrambled)
  47. You answer a 9-1-1 call from a caller who reports a chid has fallen into a pool and is not breathing. You should refer to the agency's:

    A policy
    B procedure
    C guidelines
    D medical protocols
    • D medical protocols
    •  
  48. What protocol should be followed for calls involving entry into a structure

    A burglary
    B destruction of property
    C criminal mischief
    D larceny
    A burglary
    (this multiple choice question has been scrambled)
  49. It is early morning on a day in Feb. You are the calltaker when the 9-1-1 phone rings. The ANI/ALI display shows nothing and the caller is reporting that he ran his car off an icy road. The sound is scratch and you cannot understand some words. You think the caller says people are hurt, but you are not sure. The caller says he is on Hwy 7 near Main St. Then the call terminates in a rush of static
    What important piece of information should the calltaker have obtained?

    A callback number
    B callers name
    C the type and color of vehicle(s) involved
    D number of injured persons
    A callback number
    (this multiple choice question has been scrambled)
  50. A few callers are so excited or emotional that initially they do not hear or respond to the calltaker. In these cases, the calltaker can use a technique to get through the emotions and calm the caller. This technique is called:

    A processing repetition
    B repetitive persistence
    C emotional distress
    D critical stress debriefing
    B repetitive persistence
    (this multiple choice question has been scrambled)
  51. When obtaining information regarding an incident, which of the following would not be considered a challenging caller?

    A Mentally ill caller
    B Victim
    C Child
    D Elderly caller
    B Victim
    (this multiple choice question has been scrambled)
  52. Providing direct assistance or advice to callers for handling their emergency situation defines:

    A caller assistance
    B prearrival instructions
    C caller interrogation
    D call processing
    B prearrival instructions
    (this multiple choice question has been scrambled)
  53. T/F Prearrival instructions can be provided by the professional telecommunications without the use of an agency-approved protocol.
    F
  54. A special form of communications where by ideas are conveyed over a distance utilizing media such as telegraph, telephone, cable, or radio is called

    A Modulation
    B Telecommunications
    C Signaling
    D Emission
    B Telecommunications
    (this multiple choice question has been scrambled)
  55. The telecommunicator receives notification of incidents by various methods, including:
    A internal communication
    B other telecommunicators
    C alarm systems, radios, and telephone
    D field response personnel
    C alarm systems, radios, and telephone
    (this multiple choice question has been scrambled)
  56. The most significant benefit of 9-1-1 emergency telephone services is that it:
    A promotes citizen involvement
    B reduces response time from emergency service agencies
    C promotes cooperation among public safety providers
    D is easy to teach children
    B reduces response time from emergency service agencies
    (this multiple choice question has been scrambled)
  57. Two Forms of communication are:
    A formal and informal
    B verbal and non verbal
    C regular and irregular
    D simple and complex
    B verbal and non verbal
    (this multiple choice question has been scrambled)
  58. On "bomb threat" calls, it is important to note background noises to:
    A provide clues to the origin of the call
    B determine whether a building should be evacuated
    C ascertain whether the call is a prank
    D determine what type of explosive is being used
    A provide clues to the origin of the call
    (this multiple choice question has been scrambled)
  59. The loop of understanding is the process of:
    A sending a message
    B receiving a message
    C learning techniques
    D providing or requiring feedback
    D providing or requiring feedback
    (this multiple choice question has been scrambled)
  60. When taking calls involving mentally ill individuals, it is required that the telecommunicator determine whether the person is:
    A homicidal or suicidal
    B male or female
    C on medication
    D old or young
    A homicidal or suicidal
    (this multiple choice question has been scrambled)
  61. When answering multiple calls, the telecommunicator should:
    A always give priority to the first call
    B handle emergency calls first
    C process calls simultaneously
    D always place calls on hold
    B handle emergency calls first
    (this multiple choice question has been scrambled)
  62. A negative ________ can block, inhibit, or distort communications.
    A charge
    B outlook
    C stance
    D attitude
    D attitude
    (this multiple choice question has been scrambled)
  63. In order for the telecommunicator to obtain pertinent information, it may be necessary to:
    A let the caller speak so he will not lose his train of thought
    B use profanity when the caller uses profanity
    C elicit necessary information quickly and accurately from the caller
    D all of the above
    C elicit necessary information quickly and accurately from the caller
    (this multiple choice question has been scrambled)
  64. The three most common barriers to effective communications are physical barriers, language barriers, and _______ barriers.
    A prejudicial
    B technological
    C conceptual
    D emotional
    D emotional
    (this multiple choice question has been scrambled)
  65. To overcome the highly emotional state of mind of some callers, it may be necessary to use various forms and stages of personality projection and:
    A repetitive persistence
    B emotional threshold
    C hysteria threshold
    D variation in the spoken format
    A repetitive persistence
    (this multiple choice question has been scrambled)
  66. Protected premises that transmit an alarm to a nonlocal location use a ______ system
    A remote station
    B direct-connect
    C central station
    D receiving station
    A remote station
    (this multiple choice question has been scrambled)
  67. An alarm system connected to a community-based alarm company is known as a _________system.
    A central station monitoring
    B digital dialer
    C automatic tape dialer
    D direct-connect
    A central station monitoring
    (this multiple choice question has been scrambled)
  68. The acronym TDD stands for
    A telecommunication device that callers use so they cannot be identified by voice
    B telecommunication device for the deaf
    C time delay device used for determining when to dispatch emergency services
    D telecommunication device for the disabled
    B telecommunication device for the deaf
    (this multiple choice question has been scrambled)
  69. The quality of a response is based on the quality of:

    A automation
    B logistics
    C interrogation
    D preplanning
    C interrogation
    (this multiple choice question has been scrambled)
  70. A highly defined procedure placed into a reference system is known as a:

    A protocol
    B mission statement
    C course of action
    D policy
    A protocol
    (this multiple choice question has been scrambled)
  71. Which statement best describes a protocol?

    A a protocol is specific steps or actions to be completed in a specific situation
    B a protocol is a statement that explains your agency's ideals
    C a protocol is a general course of action that is desired
    D a protocol is a highly defined procedure placed into a reference system
    D a protocol is a highly defined procedure placed into a reference system
    (this multiple choice question has been scrambled)
  72. The correct international spelling of the chemical name Ethanol is:

    A Echo Tango Hotel Alpha November Oscar Lima
    B Edward Tom Henry Adam Nora Oscar Lucas
    C Eddie Taylor Hypo All Not Option Larry
    D Echo Tom Hypo Alpha Nora Ocean Lincoln
    A Echo Tango Hotel Alpha November Oscar Lima
    (this multiple choice question has been scrambled)
  73. T/F The calltaker has to collect the same basic information regardless of the type of structure fire reported
    T
  74. A telecommunicator receiving a call must first determine:

    A the location of the emergency
    B whether emergency help is needed
    C the callers name
    D the time the incident occurred
    B whether emergency help is needed
    (this multiple choice question has been scrambled)
  75. Of the following EMS units, which are equipped with specialized medical paramedics trained to handle the most serious medical emergencies?

    A EMD units
    B ALS units
    C EMT units
    D BLS units
    B ALS units
    (this multiple choice question has been scrambled)
  76. An emergency call may come from some place other than the location of the emergency. In such instances, it is important to obtain the:

    A location of the caller only
    B location of the emergency only
    C location of both the caller and the emergency incident
    D personal address of the caller only
    C location of both the caller and the emergency incident
    (this multiple choice question has been scrambled)
  77. The telecommunicator may obtain the caller's phone number by a communication display. However, the telecommunicator should:

    A reference a neighbor's phone number
    B confirm the phone number with the caller
    C hang up and redial
    D confirm the phone number with a phone book
    B confirm the phone number with the caller
    (this multiple choice question has been scrambled)
  78. Using maps, the telecommunicator can select the best ____ for a responding unit or select the ____ resources for an incident.

    A equipment, best
    B direction, total equipment
    C equipment, closest
    D route, closest
    D route, closest
    (this multiple choice question has been scrambled)
  79. The emergency telecommunicator must possess various knowledge elements, skills, and abilities. Which of the following is an example of an ability?

    A keeping track of multiple field units
    B rules of conduct
    C an attitude of teamwork
    D Applicable laws
    A keeping track of multiple field units
    (this multiple choice question has been scrambled)
  80. T/F The telecommunicator should always err on the side of caution and send units if there is any doubt.
    T
  81. Telecommunicators should process a reported fire alarm sounding basically the same as they would a/an:

    A structure fire
    B investigation only
    C nonpriority call
    D false alarm
    A structure fire
    (this multiple choice question has been scrambled)
  82. Providing direct assistance or advice to callers for handling their emergency situation defines:

    A caller assistance
    B caller interrogation
    C prearrival instructions
    D call processing
    C prearrival instructions
    (this multiple choice question has been scrambled)
  83. T/F Prearrival instructions can be provided by the professional telecommunicator without the use of an agency-approved protocol.
    F
  84. Call control refers to:

    A the number of calls holding
    B the average call processing times
    C call processing quality assurance.
    D average call processing times
    B the average call processing times
    (this multiple choice question has been scrambled)
  85. T/F If utilizing a CAD, the telecommunicator need not be concerned with resources since the CAD will recommend units.
    F
  86. What is the most important instruction to provide a caller who reports an in progress incident?

    A tell the caller to terminate the call and leave
    B tell the caller that you are the team leader
    C tell the caller to get a closer look
    D tell the caller to get to a safe place.
    D tell the caller to get to a safe place.
    (this multiple choice question has been scrambled)
  87. T/F Radio logs, status lights, and AVL are ways to monitor resources
    T
  88. An authoritative voice is used to

    A. intimidate the caller
    B make the dispatcher seem important
    C give credibility to your instructions
    D get a caller to raise his voice
    C give credibility to your instructions
  89. It is important that telecommunicators be familiar with the geography of the area that they serve. One of the primary reasons for this is that:

    A calltakers must ensure that a call for service is within the agency's scope of responsibility
    B the must know where businesses that are at a high risk for robbery are located
    C they must be able to give directions to callers
    D they must be able to plot calls on a pin map
    A calltakers must ensure that a call for service is within the agency's scope of responsibility
    (this multiple choice question has been scrambled)
  90. Following specific prearrival instructions, the telecommunicator may have to advise the caller to

    A evacuate the patient/victim from immediate hazards if it is safe to do so
    B develop his/her own response
    C determine how the incident occurred
    D assign specific tasks to bystanders
    A evacuate the patient/victim from immediate hazards if it is safe to do so
    (this multiple choice question has been scrambled)
  91. A method was devised to allow for the clear transmission of letters over the phone and radio. This method uses the ______ alphabet.

    A modern annotated
    B standard English
    C international phonetic
    D certified radio
    C international phonetic
    (this multiple choice question has been scrambled)
  92. Which of the following is not a skill to be used by a call taker to communicate with an hysterical caller?

    A active listening
    B call referral  
    C controlling the conversation
    D repetitive persistence
    B call referral
    (this multiple choice question has been scrambled)
  93. A vital role of the telecommunicator is to provide:

    A answers to citizen complaints
    B responders with appropriate phone numbers
    C additional information that affects the incident
    D a safe work environment
    C additional information that affects the incident
    (this multiple choice question has been scrambled)
  94. An electronic way to be notified of a fire is through a/an:

    A operator-assisted call
    B central station
    C CAD system
    D direct-connect alarm
    D direct-connect alarm
    (this multiple choice question has been scrambled)
  95. The incident term that represents contacting outside agencies for additional resources is:

    A mutual aid
    B assist other agencies
    C outside agency assist
    D unified command
    A mutual aid
    (this multiple choice question has been scrambled)
  96. An emergency call is received at your center.  By following a protocol system, the call is determined to be a fall--no priority symptoms. An ambulance, no lights or sirens, is dispatched and the call disconnected.  About two minutes later the same party calls back reporting an unconscious person.  Your next course of action would be to:

    A indicate someone is on the way
    B stay on the phone to provide additional help
    C relay the new information to the dispatcher to upgrade the response
    D answer the phone and say nothing
    C relay the new information to the dispatcher to upgrade the response
    (this multiple choice question has been scrambled)
  97. A call is received via 9-1-1 for a dog running loose in the neighborhood. To clear this call from the 9-1-1 line, the telecommunicator might:

    A give the caller a lecture on calling 9-1-1 for emergencies
    B transfer the call to animal control without giving any information
    C obtain the location and other pertinent information and relay the information to animal control
    D tell the caller he/she has reached the wrong number and hang up
    C obtain the location and other pertinent information and relay the information to animal control
    (this multiple choice question has been scrambled)
  98. T/F radio transmissions are not governed by the rules of confidentiality
    F
  99. Telecommunicators can release time, names, and addresses of homicide victims to the media
    F
  100. T/F customer service and public relations are not important to telecommunicators
    F
  101. T/F the improper use of confidential information can be a violation of both criminal and cival law.
    T
  102. T/F Disclosure of criminal history information by a telecommunicator to a local newspaper reporter is acceptable since it is public information.
    F
  103. Many agencies require their call takers and dispatchers to refer questions from the media to the:

    A public information officer
    B supervisor
    C incident commander
    D manager of the communications center
    B supervisor
    (this multiple choice question has been scrambled)

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