BUSINESS MANAGEMENT CHAPTER 3

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Author:
laurenjudd
ID:
224418
Filename:
BUSINESS MANAGEMENT CHAPTER 3
Updated:
2013-06-20 08:23:54
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business management
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chapter 3
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  1. EFFECTIVENESS
    the degree to which an organisation achieves its stated objectives
  2. EFFICIENCY AND PRODUTIVITY
    • Efficiency
    • the way the organisation uses its available resources to achieve its objectives
    • Productivity
    • a measure of the functioning and efficiency of a production system ; the level of output obtained from a set level of input
  3. PERFORMANCE INDICATORS
    • number of sales
    • percentage of market share
    • net profit figures
    • productivity and the rate of growth
    • level of staff turnover
    • level of job satisfaction - through survey
    • customer satisfaction levels - through survey
    • number of workplace accidents
    • level of waste
    • number of customer complaints
  4. BALANCED SCORECARD
    looks at an organisations performance from the perspective of customers, internal reflection, innovation and shareholders
  5. BALANCED SCORECARD PERSPECTIVES
    • customer
    • internal capabilities¬†
    • innovation and learning
    • financial
  6. CORPORATE RESPONSIBILITY INDEX
    a strategic management tool to enhance the capability of businesses to develop, measure and communicate best practice in the field of corporate responsibility in Australia
  7. SOCIAL RESPONSIBILITY & EVALUATION OF PERFORMANCE
    all organisations must ensure that social responsibility is incorporated into their measurement of performance. PI's such as level of waste me reflect waste minimisation and on the positive impact of the organisation on the environmen

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