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2013-07-05 13:55:33

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  1. The five elements of the communication process are:
    • Sender
    • Message
    • Receiver
    • Feedback
    • Environment
  2. What happens of you send a "sender-oriented message?"
    The receiver may not understand what you are saying.
  3. Who's role is it to apply effective listening to understand the message and provide feedback to the sender?
    The receiver's role
  4. Verbal and non-verbal signals must be in agreement or congruent, if they are not, what may happen?
    The receiver will become confused cause the verbals and non-verbals are incongruent.
  5. Verbal Communication and Non-verbal Communication are known as what?
    Modes of communication
  6. What is the most power-full non-verbal communication?
  7. A conversation you have with yourself where you become the sender and receiver, providing messages and feedback in an ongoing internal process.
    Intrapersonal Communication, known as the following:

    • Day dreaming
    • Dreaming in your sleep
    • Talking to oneself (internally or out loud)
    • Reading aloud
    • Repeating what one hears
  8. Define the guidelines of distant rules.
    • Intimate space - high probability of touching, up to 18 inches. Used for whispering and embracing. 
    • Social space - ranges from 2 to 4 feet. Used among family and friends
    • Business space - ranges from 4 to 12 feet. Used for business communication, strangers and public areas.
    • Public space - 12 feet or more. Used for a speaker and large audience.
  9. Past experiences, Hidden agendas and Stereo Types are all what type of barriers to communication?
    Perceptual Factors
  10. What step of the five steps of listening lets the sender know the message was received attended to, and understood?
  11. What benefit of effective listening is described: Makes you a more involved part of the communication process?
    Improves Communications
  12. What benefit of effective listening is described: People are more willing to share when they believe that the listener cares about what is being said.
    Shows that you care
  13. Which type of listening is "a process in which a listener makes a conscious effort to listen for the complete message; this is good listening?"
    Active Listening
  14. Which method to becoming a better listener involves taking the time to think about what is said because a response that is too prompt reduces the listening effectiveness?
    Wait before responding
  15. Which method to becoming a better listener involves evaluation - focusing too much on how it was said, unsolicited advice giving, diagnosing/analyzing and topping?
    Avoiding response blocks.
  16. What type of feedback occurs when addressing an observable behavior?
    Non-evaluative feedback
  17. What type of feedback occurs when an individual assumes that they can distinguish between right and wrong, good or bad?

    Involves judging another against your standards or values?
    Evaluative feedback
  18. What are some guideline for receiving feedback?
    • Establish a receptive atmosphere 
    • State what you want feedback about
    • Check what you have heard
    • Maintain an objective attitude about the feedback, even though it's about you
  19. Johari Window Model
  20. Which arena of the Johari Window contains "Things I don't know about myself but the group knows?"
    Blind spot: Large blind spot may be a poor listener or may also respond to feedback in such a way that members are reluctant to give feedback.
  21. Which arena of the Johari Window contains "Things I know about myself, but the group doesn't know?"
    Facade: Large facade is characterized as the interviewer and may envoke reactions of irritation and withholding. Wants to know where people stand before committing to hidden agendas.
  22. Which arena of the Johari Window contains "Things that nither the group nor I know about myself?"
    Unknown: Large unknown pane may be the silent member or the observer in the group who neither gives nor asks for feedback.
  23. What dimension of diversity is based on religion, personality, skills, abilities, socioeconomic status and education level.
    Secondary Dimension
  24. What branch of the military, bases diversity as a composite of individual characteristics, experiences, and abilities consistent with their values and mission?
    Air Force, which includes life experiences, socioeconomic and geographic background, cultural knowledge and philosophical/spiritual perspectives.
  25. What branch of the military, bases diversity on experiences, backgrounds and global capabilities so that it contributes to an adaptive, culturally astute branch?
  26. What branch of the military, bases diversity - has no definition per se. They base it on all members are a reflection of American society with strength and flexibility to meet today's challenges?
    Marine Corps
  27. What are the primary /inner circle of the diversity wheel?
    • Age, Ethnicity, Gender, Mental/Physical abilities,  Race, Sexual Orientation
  28. The dimensions which are immediately obvious to others and we have little control over. They are so powerful that they shape our basic self-image and fundamental world-view.
    Primary Dimensions: age, ethnicity, gender, mental/physical abilities, race, sexual orientation.
  29. Which dimensions are quite permanent while others are receding or changing over time. They play an important role in shaping our values, perceptions, priorities, and experiences. They are less visible to others, more changeable, and more variable in the degree  or influence they exert on one’s life.
    Secondary Dimensions
  30. The _________ dimensions exert a powerful influence throughout our lifetime, even thoughwe are often unaware of the ways in which these differences matter.
    Primary Dimensions: exert an impact on the socialization process.
  31. Understanding one’s own attitudes and values, developing your individual diversity awareness, and investigating your own cultural biases are all good what?
    Identifying Individual Diversity Awareness Strategies
  32. How is conflict manifested?
    Conflict is manifested by disagreement among individuals which can be avoided and come to agreement and maintaining interdependence.
  33. Situation in which an individual or group frustrates, or tries to frustrate, the goal attained efforts of each other.
    Interpersonal Conflict:

    • Each has mutually exclusive goals or values.
    • Each tries to overpower the other.
    • Parties attack each other instead of the problem.
  34. Occurs  within  an  institution or community:  “__________ squabbling within the corporation”  Disagreements and misconceptions might occur  between team members, which create conflict.
    Intragroup Conflict:

    • Manifest behavior resulting in actions that are aggressive, competitive, andargumentative.
    • Feelings of hostility, fear, mistrust, being threatened, defensiveness.
  35. Strategies for coping with conflict: Avoidance?
    Lose/Lose: Withdraw or deny there is a problem. When issues are not important and not worth the cost of dealing with them. Need to “cool down.”
  36. Strategies for coping with conflict: Competing?
    Win/Lose: One’s  authority, position, majority  rule, or a persuasive  minority settles the conflict. This approach requires dissolving the conflict by eliminating the causes of conflict.
  37. Deals with reality 
    Confronts the real problem
    Keeps identity and role separate
    Benefits of coping with conflict
  38. Structured unassisted negotiation (e.g., use of interest-based negotiation techniques "IBN"), joint orcollaborative problem-solving, coaching, and the design of an integrated conflictmanagement system.
    The systematic process for conflict management.
  39. Systematic process for conflict management: Negotiation?
    Formal discussion to reach agreement about an issue. The best style to use is Interest Based Negotiations. 

  40. 1. Identify and select the problem
    2. Analyze the problem
    3. List possible solutions
    4. Select and plan the best solution
    5. Implement the solution
    6. Evaluate the solution
    The problem-solving process. Can also be summarized using the APIE model:

    • Assess the problem 
    • Plan a solution
    • Implement the solution
    • Evaluate the outcome
  41. The social construction of masculinity and femininity within a cultureand incorporates a person’s biological, psychological, and sociological characteristics.
    Cross-Gender communication