Card Set Information

2013-07-08 17:37:10
Test one

Test 0ne
Show Answers:

  1. Why do we work?
    • The right, moral, ethical thing to do
    • Achieve the american dream
    • More socially acceptable than to be idle
    • Feel good about ourselves
    • To help others
    • To get money
    • Food, shelter clothing, water
  2. A perfessional...
    • Is educated about what it means to work and be a worker
    • Knows the difference between a good work enviroment and a poor one
    • Understand the role of worker and manager
    • Knows what to contributes to his job satisfaction
    • Knows how to cope with change
    • Understands motivation, communication, and stress factor
    • Knows how to work with others and be an asset to her employer
  3. Factors that affect mental work enviroment!
    • Pace: Increase in pace means Increase in stress
    • Variability of pace: Increase in variablity means increase in stress
    • Duration of task: Decrease time means increase boredom and decrease job satisfaction and performance
    • Increase variety: Increase in work, motivation
  4. Factors that affect physical work enviroment!
    • Temperature
    • Ventilation
    • Light
    • Noise
    • Location
    • Space
    • Equipment
    • Supplies
    • Comfort
    • Security
  5. SBAR communcation
    • Situation
    • Background
    • Assessment
    • Recommendation
  6. SBAR communcation
    • I am callin you about...
    • The patients code status is...
    • The problem I am calling you about is...
    • I have just assesed the patient personally:
    • Vitals signs are: Blood pressure, Pulse, RR, and temp
    • I am concerned about the:
  7. SBAR communcation
    • The patients mental status is...
    • The skin is...
    • The patient is not or is on oxygen...
    • The ocimetry is reading...
  8. SBAR communcation
    • This is what I think the problem is...
    • The problem seems to be...
    • The patient seems to be unstable and may get worse, we need to do something
  9. SBAR communcation
    • I suggest that you...
    • Any test needed...
    • If a change is treatment is ordered then ask...
  10. I language
    • Simple, straight foward expression of your beliefs, feeling, opinions.
    • I feel ____ when ____ because ____!
  11. Non verbal communication!
    • Physical characteristics
    • Personal space
    • Posture
    • Eye contact
    • Gestures
  12. Non verbal communication
    Physical characteristics
    • Most immediate info
    • Grooming
    • Attire
    • Body habitus and size
  13. Non verbal communication
    Personal space
    • Cultural difference
    • Status, rank, relationship
    • Territoriality, Turf
  14. Non verbal communication
    • Orientation, arm and leg position
    • Open, inclusive vs. Closed defensive
    • Sitting behind desk, at table
  15. Non verbal communication
    Eye contact
    • Cultural difference
    • Listener vs. speaker
    • More vs less
  16. Non verbal communication
    Handshake: up, down, neutral
  17. Communication channels
    • Face to face
    • Group
    • Telecommunication
    • Written
    • 3rd party
  18. What is the most effective communication channel?
    • Face to Face
    • Opportunity for questions, sender imparts desired meaning, not always practical
  19. What is the least effective communication channel?
    • 3rd party
    • Message subject to 2 meanings
  20. Barriers to communication!
    • Lying
    • Prejudice
    • Use of closed words
    • Judgement
    • Attacking vs criticizing
    • Rank
  21. Setting up Meetings
    • Who to invite: 5-7 ideal
    • Be aware of the clock: set start and stop times, Show respect for other scheldules, Plan for breaks during long meetings
    • Keep meeting brief: Send out agenda before meeting, Encourage all to come prepared, Do only what must be done in presence of all
    • Think about physical surroundings: Tables, Temp, Ventilatio, Lighting
    • ID everyone's responsibilities: Encourage participation by all, Review follow up actions
  22. Brainstorming guidelines
    • All are encouraged to participate
    • Large number of ideas are to be generated
    • Group listens to and builds on other ideas
    • Wild, creative ideas are encouraged
    • No critisims
    • No ideas are squelched by leader of group
    • All ideas presented are recorded
  23. Middle Manager's Dilemma
    • Must deal with orders from above and preferences from below
    • Must carry out directives they may not agree with or had little input
    • Manage people they did not hire
  24. The four basic resources that a manager must plan, controll, organize, and direct!
    • Human
    • Finicial
    • Material
    • Information
  25. Health care management!
    • Middle manager continuum
    • Need for uniformity
    • Need to adapt
  26. Health care management
    Need for uniformity
    • Must be consistent to assure best outcome for all patients
    • Helps to predict results, procedure manual, protocols
  27. Health care management
    Need to adapt
    • Each patient and each illness is somewhat different
    • Freedom to employ adaptations with certain limits
    • Know when to ask for help
  28. Classic managerial method
    • Older
    • Emphasis on manager, chain of command
    • Military Stryle
    • Controlled work enviroment
    • Money is main concern
    • Power is at top
    • Little conderation for worker
    • Used with positions requring low level of skills, education, experience
  29. Behavioral Management
    • Team approach
    • Developed from educational advances
    • Willingness to share power and decision making 
    • Emphasis on upward and downward communication
    • Belief that a satisfied, involved worker is a better worker
    • Workers are in best position to recommend changes
    • Participation
  30. The formal organization
    • Outlines reporting structure of organization
    • More classical style
    • Profilies staff relationships
    • Orderly, well defined
    • Manager possesses information and therfore power
  31. Components of self management!
    • Be self rewarding
    • Be self directing
    • Be self controlloing
    • Be self monitoring and reporting
    • Be able to apply job redesign to your work
  32. Job descriptions/duties/responsibilities
    Includes information such as the task associated with the position, the responsibilities , the working conditions, and the equipment that will be used
  33. Job specifications/requirements
    • Describe the education , work experience, acquired skills, and physical abilities needed to perform in the position
    • A quality or qualification that you must have in order to be suitable for a certain job
  34. Physical requriments of our job!
    • Ability to use equipment
    • Ability to perform CPR
    • Be on feet for long periods of time