Project Management CH 8 - Exam II

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Project Management CH 8 - Exam II
2013-07-17 21:15:51
Project Management

Chapter 8
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  1. 5 whys
    a technique where you repeatedly ask the question "Why?" (five is a good rule of thumb) to help peel away the layers of symptoms that can lead to the rood cause of a problem
  2. acceptance decisions
    decisions that determine if the products or services produced as part of the project will be accepted or rejected
  3. appraisal cost
    the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range
  4. benchmarking
    a technique used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization
  5. Capability Maturity Model Integration (CMMI)
    a process improvement approach that provides organizations with the essential elements of effective processes
  6. cause-and-effect diagram
    diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause; also knosn as fishbone diagram or Ishikawa diagram
  7. conformance
    delivering products that meet requirements and fitness for use