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What are the 3 types of air crafts jetblue flies?
- The E190 c/ 100 seats
- The A320 c/ 150 seats
- The A321 c/ 190 seats
What are the 5 values of Jetblue?
What is the Jetblue Moto?
What are the 5 Be's of Jetblue?
- Be thankful
- Be engaging
- Be in Blue always
- Be Personal
- Be the answer
We always check ask blue to answer questions because we give 3 types of info. What are they?
Correct, Current, and Consistant
What does the star mean on ask blue?
A process inside a bigger process
Where do we go to find a process in ask blue?
What are the 6 reasons that we would not charge a booking fee when booking a reservation for a customer?
- Customers with special needs
- Cu c/ pet
- groups of 7+
- MFOP (Multiple forms of Payment)
- Cu receiving a specific internet error message.
Where do we check very first when looking up a reservation?
- Remarks for a spider comment
- **credit card advisory**
What would we say to a customer who called and has a spider note in the remarks?
"We were unable to validate your payment and the reservation has been canceled"
Who can we give information out to on a fraud account?
No one not even the police
Who do we call if fraud is reported and the flight has not been flown yet?
What does spider stand for?
What is step #1 on a call (after checking remarks on an account)?
Record the spider #
What is spider email?
Passenger Name Record
Virtual Coupon Record
Face of the PNR
Home page of the PNR
Each flight a customer takes as part of their itinerary
Segment selected status
Holding and confirmed status
facts added to a reservation that are permaent and can be referred to later
What would you like to do?
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