LeaderQuest Pass PMP Test 5th Ed Course

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LeaderQuest Pass PMP Test 5th Ed Course
2013-09-12 13:18:32
LeaderQuest PMP 5th Ed Course

5 days course on how to pass the PMP 5th Test
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  1. What is a project?
    Temporary, Unique, Benefit, not business as usual
  2. What is Project Management?
    Application of knowledge, skills, tools and techniques to meet project requirements.
  3. How many groups in PMP?
    • 1. Initiating
    • 2. Planning
    • 3. Executing
    • 4. Monitoring and Controlling
    • 5. Closing
  4. How many Knowledge Areas and Project Management Processes?
    There are 10 Knowledge Areas and 47 processes.
  5. Managing a Project requires...
    • 1.Identifying requirements
    • 2. Managing Stakeholders
    • 3. Communicating
    • 4. Balancing Constrains
  6. List the Knowledge Areas?

    Remember: I Saw The Cat Quit His Cigar, Roll, Pause and Snap
    • 1. Project Integration Management 
    • 2. Project Scope Management
    • 3. Project Time Management
    • 4. Project Cost Management
    • 5. Project Quality Management
    • 6. Project Human Resources Management
    • 7. Project Communication Management
    • 8. Project Risk Management
    • 9. Project Procurement Management
    • 10. Project Stakeholder Management
  7. What is value?
    It compares Cost against Benefit.
  8. What is the cost of Project Management?
    It take time and effort to proactively manage a projec
  9. What is the Benefit of Project Management?
    • 1. Complete project quick and cheap 
    • 2. Value of re-use
    • 3. Reduce project start-up time
    • 4. Short learning curve for Project Team members and time savings
  10. What is the Project Manager role?
    To lead the team responsible for achieving project objectives
  11. Mention the Project Manager's competencies.
    • Knowledge (knowledge about PM)
    • Performance (able to accomplish)
    • Personal (PM's behavior)
  12. Techniques of Project Management
    Science: relies on proven and repeatable processes and techniques  to achieve project success

    Art: involves managing and relating to people  and requires  the PM to apply intuitive skills in unique situations.

    Methodology: increase the odds of being successful and provides framework, processes, guidelines and techniques to manage people.
  13. What are the roles on a project?
    • 1. Customer
    • 2. Sponsor
    • 3. Project Team
    • 4. Stakeholder
    • 5. Project Manager
  14. Define Customer role.
    who will approve and manage the project's product, service or result
  15. Define Sponsor role.
    who provide resources and support, is accountable for enabling sucess
  16. Define project team role.
    individuals who support the PM in performing the work to achieve project objectives
  17. Define Stakeholder role.
    anyone who may affect, be affected by or perceive itself to be affected by a decision, activity or outcome of the project
  18. Define Initalizing
    processes performed to define a new project or new phase of an existing project by obtaining authorization to the project or phase
  19. Define Planning
    processes required to establish scope, refine objectives, and define course of action required to attain the objectives that the project was undertaken to achieve
  20. Define Executing
    Process performed to complete the work defined in the project management plan to satisfy the project specifications
  21. Define Monitoring and Controlling
    1. Processes to track, review and regulate the progress and performance  of the project.

    2. Identify any areas in which changes to the plan are required and initiate the corresponding changes.
  22. Define Closing
    Process of finalizing all activities to formally complete a project or phase.
  23. What is the Triple Constraints
    • Scope (most important)
    • Time
    • Cost
  24. Which Questions Scope Management answers?
    What needs to be completed?
  25. What is the purpose of Scope Management
    Ensures that the project includes all the work required, and only the work required to complete the work.
  26. What is the purpose of Time Management (schedule)?
    Manage the time completion of the project.
  27. What question Time Management (schedule) answers?
    How long will the work take?
  28. What is the purpose of Cost management (budget)?
    planning, estimating, budgeting, financing, funding, managing, and controlling cost so project can be completed as schedule.
  29. What Question Cost Management (budget) answers?
    How much will the work cost?
  30. What is included in Project Constraints?
    • proejct cisntraints include but are not limited to:
    • quality
    • human resources
    • communication
    • risk
    • procurement
  31. Who is responsible for managing project constraints?
    The Project Manager.
  32. What question Quality Management answers?
    How "good" does it has to be?
  33. What is the purpose of Quality Management?
    project will satisfy the needs for which it was undertaken.
  34. What is the purpose of Human Resource Management?
    Organized, lead, and manage the project team.
  35. What question Human Resources Management answers?
    Who will do what work?
  36. What is the Purpose of Communication management?
    timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring and the ultimate disposition of project information.
  37. What question Communication Management answers?
    • What is going to happen?
    • What will happen?
    • What happened?
  38. What is the purpose of Risk Management?
    Risk Management planning, identification, analysis, response planning and controlling risk on a project.
  39. What question Risk Management answers?
    What might happen?
  40. What is the purpose of Procurement Management?
    Purchase or acquire products, services, or results needed from outside the project team
  41. What question Procurement management answers?
    How do we get what we need?
  42. What is the purpose of Integration Management?
    Identify, define, combine, unify, and coordinate the various processes within the project management process groups.
  43. What question Integration Management answers?
    How do all the pieces fit together?
  44. Mention the Analytical Thinking/Problem Solving Competencies
    • 1. creating thinking
    • 2. decision making
    • 3. learning
    • 4. problem solving
    • 5. systems thinking
  45. Mention the Behavioral Characteristics competencies
    • 1. Ethics
    • 2. personal organization
    • 3. trustworthiness
    • 4. relationship management
  46. Mention the Business Knowledge competencies
    • 1. business principals and knowledge
    • 2. industry knowledge
    • 3. organization knowledge
    • 4. solution knowledge
  47. Mention the Communication Skills competencies
    • 1. Oral Communication
    • 2. Active Listening
    • 3. Presentation/Teaching
    • 4. Written Communication
  48. Mention the Interaction Skills competencies
    • 1. facilitation and negotiation
    • 2. leadership and influencing 
    • 3. teamwork/motivation
    • 4. Conflict resolution
  49. Mention the Software Applications competencies
    • 1. General Purpose Applications
    • 2. Specialized Applications
  50. What question Project Management answers?
    What to do to manage the project?
  51. Define Project Life Cycle
    answers the question, what to do  to get the work finished

    A project has its own life cycle to complete the project, it has an specific timeline

    depends of the organization's control needs and preference defined in the project execution methodology
  52. Define Product Life Cycle
    Starts with conception of the product and goes until it withdraws from the market when it becomes obsolete

    A product can required or spawn many projects over its life cycle

    the development phase may use SDLC

    it has dynamic timeline
  53. what SDLC stands for?
    • Solution or System
    • Development
    • Life
    • Cycle
  54. Define SDLC
    1 Is a model for developing and acquiring a solution which includes both developed and purchased solutions.

    2. Operates with the project life cycle

    3. Specifies how organizations obtains and manages technical solutions in support of the organization's strategic direction
  55. Characteristics of Project life Cycle and SDLC

    Project life cycle is a framework for describing the phases involved in the developing  and implementing a project

    SDLC typically aligns with phases of the project life cycle, but the activities and tasks within the phases, and the sequence of the phases, may differ
  56. Types of Project Life Cycles
    Predictive - Project scope, time and cost required to deliver that scope are determine as early as possible.

    Iterative & Incremental - project phases are intentionally repeated activities as project teams understanding of product increases.

    Adaptive - response to high levels of change and ongoing stakeholder involvement by having iterations that are rapid  and fixed in time and cost.
  57. Predictive PM Life Cycles

    Sample: SDLC waterfall, you will always get sign off before moving to the next phase
  58. Iterative & Incremental PM Cycle

    Sample: Agile - emphasis is on values and principles, rather than on processes.
  59. Sample of Adaptive PM Life Cycle
    • Lean Project Management
    • Critical Chain Project Management
    • Extreme Project Management
  60. Define Requirements
    1. Condition or capability required to be present in a product, service or result to satisfy a contract or formally imposed specification.

    2. Condition or capability needed by a stakeholder  to solve a problem or achieve objective.

    3. Documented representation of a condition or capability. If its not documented it does not exist.
  61. What question Requirements answer?
    What need to be completed?
  62. Characteristics of Requirements
    • It reflect what the business needs.
    • Do not specify the technology that should be used to design and develop a solution
  63. Levels of Requirements
    • Regulatory - mandated by a third party.
    • Business - goals expected to be achieved.
    • User - needed by a stakeholder to solve a problem or achieve an objective.
    • Solution - Describes the technology, independent behaviors and information needed by the solution
  64. Types of solution Requirements
    • Functional - the product capabilities or thing the product must do for its users.
    • Nonfunctional (quality of service) - The quality attributes, design and implementation constraints, and external interfaces that the product must have.
    • Transition - A classification of requirements that describe capabilities that the solution must have in order to facilitate transition from current state of the enterprise to the desired future state, but that it will not be needed once the transition is completed.
  65. What are Business Rules?
    Obligations concerning actions, processes, and procedures that define and possibly constrain some aspects of the business. May be in the form of:

    • Definition
    • Relationship
    • Calculations
    • Authorizations
    • Conditions
    • States
    • Ranges
    • Triggers
  66. Explain Business Rules vs. Requirements
    Business Rules - they exist independently of the proposed solution or opportunity.They also, constrain processes and drive requirements.

    Requirements - are characteristics of the solution and describe it directly
  67. What are Specifications?
    It answers the question "How?" and is the description of the technology-specific details for a material, product, or service, including the criteria for determining the requirements have been met.
  68. Explain: Requirements vs Specifications

    • 1. Answers who, what, where, when, how often, and how much is needed to solve the problem 
    • 2. Describes performance, no technology
    • 3. Concerned with process and behavior


    • 1. Answers how we will solve the problem
    • 2. Describes a technical solution
    • 3. Concerned with physical architecture and infrastructure
  69. How are requirements discovered?
    • Objective - Requirements Analysis 
    •  Purpose - Analyzed data
    •  Value - Transformed the business need into clearly describes capabilities
    •  Inputs - Business Needs, Product Scope, Business Case, Stakeholders, Requirements, Work Plan, Stakeholders' Concerns
    •  Answers the question " What must the product do?"
  70. Mention the steps of the Requirements Analysis Process
    • Prioritized Requirements
    • Organized requirements
    • Specify and Model Requirements
    • Define Assumptions and Constrains
    • Verify Requirements
    • Validate Requirements
  71. Define Assumptions
    • Reflect a desired understanding of how deliverable are to be achieve.
    • Believe to be true but not yet confirmed.
    • If not true, assumptions represent a risk and must be documented and monitor carefully.
    • Assumptions are NOT requirements.
  72. When is Optimal Quality reached?
    Is reached when the incremental revenue from improvement equals the incremental cost of implement.
  73. Describe a V-Model of Testing
    • 1. Is a tool  to plan all levels of testing
    • 2. Illustrate relationship between solution, development, validation and verification.
    • 3. Ensures all tests can be track back to the developed documentation during requirements gathering
  74. What the PMBOK is not!
    • It is NOT a methodology
    • It is NOT a "How to do" project
  75. What is a project?
    A temporary endeavor undertaken to create a unique product, service or result.
  76. What is project management?
    The application of knowledge, skills, tools and techniques to project activities to meet project requirements
  77. What is a program?
    1. A group of related projects managed in a coordinated way to obtain benefits and control not available from managing individually 

    2. A project may or may not be part of a program but a program will always have multiple projects.
  78. What is program management?
    Focuses on the project inter-dependencies and helps determine the optimal approach for managing them.
  79. What is a Portfolio?
    1. A collection of projects or programs group together to facilitate effective management to meet strategic business objectives

    2. Project or Programs of the portfolio may not necessarily be interdependence or directly related.
  80. What is portfolio management?
    Is the centralized  management of one or more portfolios. This includes identifying, prioritizing, authorizing, managing and controlling projects and programs to achieve business objectives.
  81. What is a Project management office (PMO)?
    1. Its a specific type of body within an organization.
  82. Mention PMO Roles
    1. Provides policies, methodology, tools and templates

    2. Provide support and training to other in the organization 

    3. Provide Project Managers for projects
  83. Mention the PMO functions
    1. Coordinating communication across projects

    2. Managing interdependencies between projects

    3. Selecting and managing shared or dedicated project resources 

    4. Terminating projects
  84. Metion the different types of PMO Structures
    • 1. Supportive
    •          a. Servese
    • as a project repository
    •          b. Control is low

    • 2. Controlling
    •          a. provides support and require compliance
    •          b. control moderate

    • 3. Directive
    •          a. directly managing projects
    •          b. control hing
  85. Define Organizational Process Assets (OPA)
    • An organization plans, policies, procedures, and knowledge bases.
    • P&P Samples:
    • 1. Templates, methodologies, check lists, change control...Corporate

    • Knowledge Base Samples:
    • 1. project plans, issues dba, lesson learned, historical information...
  86. Define Stakeholder Management
    It requires:

    • 1. Identifying both internal and external stakeholders
    • 2. Determining Stakeholder requirements
    • 3. Determining stakeholder expectations
    • 4. Communicating with Stakeholders
    The degree to which a set of inherent characteristics fulfills requirements
    the customer
  89. Who is responsible for the organization's quality?
    Senior Management
  90. What is the quality baseline form which the project team develops quality standards?
    Project Requirements
  91. What is determined by Quality Planning?
    The Quality Plan.
  92. What is a major task in quality planning?
    The preparation of the Quality Management Plan.
  93. What is determined by the Quality Assurance?
    if the project is complying with the organizational ( as well as project) policies and procedures.
  94. What is a major task for Quality Assurance?
    Conducting regular project audits, results of the audits are corrective or prevention actions
  95. What Quality Control does?
    It measures specific results (product) againts standards.
  96. What is a mayor activity for Quality Control?
    Inspect and verify the project's product, defect repairs and measuring whether the quality indicators are improving or not.
  97. When is Optimal Quality reached?
  98. When  the incremental revenue from improvement equals = the incremental cost of implement.
  99. What is the Cost of Quality?
    Cost of Quality = Cost of Conformance + Cost of Non Conformance

    Note: By Crosby
  100. Samples of Cost of Conformance
    1. Quality Training

    2. Inspection

    3. Testing

    4. Any money spend during the project  to avoid failures
  101. Samples of Cost of Non-Conformance
    1. Rework

    2. Scrap (waste)

    3. Warranty Cost

    4. Money spend during and after the project because of failures
  102. Plan Quality Management Process is completed during the ____________.
    1. Planning and Process group.
  103. Perform Quality Assurance processes is completed during __________.
    1. Executing group.
  104. Control Quality process is completed during the ____________.
    1. Controlling and Monitoring group.
  105. Mention the 7 basic quality tools
    1. Cause and Effect Diagram

    2. Flowcharts

    3. Check Sheets

    4. Pareto Diagram

    5. Histogram

    6. Control Charts

    7. Scatter Diagram
  106. Who created the Fishbone Diagram?
    Kaoru Ishikawa
  107. what is the Fishbone (Ishikawa) Diagram use for?
    1. Used to find the root cause of a defect

    2. Stimulates thinking and organized thoughts

    3. Used in quality planning and quality control

  108. What is Flowchart?
    A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
  109. What is a Flowchart use for?
    • 1. Promote process understanding
    • Provide tool for training

    2. Identify problem areas and improvement opportunities
  110. What is a Pareto Chart?
    Bar Chart arranged in descending order from leftto right
  111. What is the 80/20 Rule?
    Suggested by Joseph Duran and based on thePareto Principal. The rule states that 80% of the outcome can be attribute to 20% of the causes for a given event
  112. What is the Pareto Chart use for?
    1. breaks big problems into smaller pieces

    2. Identifies most significant factors

    3. Shows where to focus efforts

    4. Allows better use of limit resources
  113. What is a Histogram?
    1. A bar (vertical) graphs that shows thedistribution of the data

    2. A snapshot of data taken from a process
  114. What is a Histogram used for?
    1. summarized large set of data graphically

    2. Compare measurements to specifications

    3. Assist in decision making

  115. What is a Control Chart?
    A graph showing is the process is within acceptable limits

  116. What is the Control Chart use for?
    To monitor performance  figures such as cost or schedule variance.
  117. What is a Scatter Diagram?
    Is a plotted graph used to study and identify the possible relationship between the chages observed in 2 different sets of variables

  118. What is the Normal Distribution?
    1. Also known as Bell Curve or Gaussian distribution

  119. What is the Mean and Standard Deviation?
    1. Standard deviation is used to  measure how far the data is from the mean.
  120. Define Attribute Sampling.
    Methods of measuring that consist of noting the presence (or absent) of some characteristic (or attribute) in each of the units under consideration. After each unit is inspected the decision is made to accept the lot, reject it or inspect another unit. 

    Note: this also applies to process's outputs.
  121. Who was Philip Bayard "Phil" Crosby?
    Businessman and author who contributed to management theory and quality management practices. "Quality is Free"

    1. Quality is conformance to requirements

    2. Quality comes from prevention - not detection

    3. The standard for Quality is Zero-Defect

    4. Quality is measured by the price of non-conformance
  122. Who was Joseph Moses Juran?
    1. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.

    2. The Pareto principle application to Quality management, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement
  123. Define Project Cost Management
    Processes involved in estimating, budgeting, and controlling cost so that the project can be completed within the approved budget.
  124. Define Cost Management Plan
    Plan contains  details like how  to go  about planning the project cost and how to effectively manage and control the project cost baseline and variances.
  125. Samples of Cost Management techniques
    1. Expert Judgment

    2. Analogous estimating

    3. Bottom up estimating 

    4. Reserve Analysis
  126. What is McGregor's Theory?
    All workers fit into 2 categories:

    1. Theory X: people should be watched every minute. People avoid work  whenever possible. Managers don't trust their employees.

          Example: Construction workers

    2. Theory Y: People are willing to work without supervision and they want to do achieve something. Managers emphasize trust and participation. 

           Example, employees work to gain something for themselves like a bonus,  a raised, or promotion
  127. What is Ouchi's Theory?
    Theory Z, refers to a system where employees focus on the higher levels goals of the organization and much less on individuals needs.

         Example, for the greater good - Google employees
  128. what is Maslow's Hierarchy of Needs

    People has baggage and personal issues that will affect their performance. 

    A person stage of self-actualization is brief.
  129. Why is a "Collective bargain agreements a constrain?
    Collective bargain agreements relates to negotiation

          For example; Union negotiations, these are constrains that need to be monitored and deal with in a project.
  130. What is Risk?
    • Uncertain event or condition that can have a positive or negative effect on project objectives

  131. Types of Risk
    1. Positive - Opportunity

    2. Negative - Threat
  132. Risk Factors
    1. Risk Event

    2. Probability that it will occur

    3. Impact on objectives
  133. What is Risk Management?
    1. Controlling Risk

    • 2. Processes, Techniques, and Tools for managing risks
    •       a. Identify Risk
    •       b. Assessing Probability and Impact
    •       c. Planning and implementing response strategies

    3. Level of effort = level of Risk and importance of project
  134. Risk Responses

    •      1. Exploit - eliminitate uncertainty by changing project’s objective, schedule or budget
    •      2. Share - with third party
    •      3. Enhance - do to make it happen
    •      4. Accept - ok if it happens


    •      1. Avoid - before it happens
    •      2. Transfer - third party (insurance, outsource)
    •      3. Mitigate - after it happens
    •      4. Accept - can't be avoided, deal with consequences
  135. Risk Categories
    1. External - HUD, Prop Pres

    2. Internal - CHFA

    3. Technical - LPS

    3. Project Management - the team,very low risk

    4. Quality Risk - QA/Audit