MG 346 Exam 1

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sbilliot85
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23179
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MG 346 Exam 1
Updated:
2010-06-12 01:31:41
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Management leadership
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Vocabulary and Quiz questions Review Exam 1
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  1. Management
    The process of administering and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
  2. When people hear the name Bill Gates in the news they usually think of Microsoft Corporation. In this instance Bill Gates fulfills the ______ role for Microsoft.
    Figurehead
  3. Effectiveness
    The degree to which goals are achieved; doing the right things.
  4. Efficiency
    Using the fewest inputs to generate a given output; doing things right.
  5. Organization
    A group of individuals who work together toward common goals.
  6. Manager
    An organizational member who is responsible for planning, organizing, leading, and controlling the activities of the organization so that its goals are achieved.
  7. Planning
    Setting goals and defining the actions necessary to achieve those goals.
  8. Organizing
    The process of determing the tasks to be done, who will do them, and how those tasks will be managed and coordinated.
  9. Leading
    Motivating and directing the members of the organization so that they contribute to the achievement of the goals of the organization.
  10. Controlling
    Monitoring the performance of the organizaton, identifying deviations between planned and actual results, and taking corrective action when necessary.
  11. Role
    The behavior that is expected in a particular situation.
  12. Interpersonal role
    The role of a manager that involes relationships with organizational members and other constituents.
  13. Informational role
    The managers responsibility for gathering and disseminating information to the stakeholders of the organization.
  14. Decisional role
    The role in which a manager processes information and reaches conclusions.
  15. Functional manager
    A manager who is responsible for managing a work unit that is grouprd based on the function served.
  16. General manager
    A manager who is responsible for managing several different departments that are responsible for different tasks.
  17. First-line manager
    The manager who supervises the operational employees.
  18. Technical skill
    The ability to utilize tools, techniques, and prcedures that are specific to a particular field.
  19. Human skill
    The ability to work effectively with others.
  20. Conceptual skill
    the ability to analyze complex situations.
  21. Middle manager
    A manager who supervises the first-line managers or staff departments.
  22. Top-level manager
    The manager who provides the stratigic direction for the organization.
  23. Globilization
    Various companies moving to multiple countries and doing business in multiple countries.
  24. Diversity
    The heterogeneity of the workforce, mostly in terms of gender and race.
  25. Intellectual capital
    The total of an organizations knowledge,experience, relationships, processes, discoveries, innovations, market presence,and community influence.
  26. Structural capital
    The accumulated knowledge of an organization represented by its patents, trademarks and copyrights, proprietary databases, and systems.
  27. Customer capital
    The value of established relationships with customers and suppliers.
  28. Human capital
    The cumulative skills and knowledge of the organization.
  29. Ethical behavior
    Behavior that is considered by most to be acceptable.
  30. External environment
    The setting in which an organization operates; the markets and industry.
  31. Competencies
    The things that an organization can do well; the skills and ablilities.
  32. Universal
    Something that applies in all situations. The basic management principles apply in all situations.
  33. Scientific management
    A perspective on management that focuses on the productivity of the individual worker.
  34. Administrative management
    A perspective on management that focuses on managers and the functions they perform.
  35. Bureaucratic managment
    A perspective on management that focuses on the overall organizational system.
  36. Traditional authority
    Subordinates comply with a leader because of custom or tradition.
  37. Charismatic authority
    Subordinates voluntarily comply with a leader because of his or her special personal qualities or ablilities.
  38. Rational-legal authority
    Subordinates comply with a leader because of a set of impersonal rules and regulations that apply to all employees.
  39. Hawthorne effect
    The phenomenon whereby individual or group performance is influenced by human behavior factors.
  40. Theroy X
    Advocates that a manager percieves that subordinates have an inherent dislike of work and will avoid it if possible.
  41. Theory Y
    Advocates that a manager percieves that subordinates enjoy work and will gain satisfaction from their jobs.
  42. Systems analysis
    An approach to problem solving that attacks complex systems by breaking them down into their constituent elements.
  43. Input
    A diverse item such as material, worker, capital, land, equipment, customer, and information used in creating products and services.
  44. Output
    The physical commodity, or intangible service or information, that is desired by the customers or users of the system.

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