Management Test One
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is a social entity that is goal directed and deliberately structured
are responsible for departments that perform a single functional task have employees with similar training and skills
is the cognitive ability to see the organization as a whole system and the relationships among its parts
McGregor's Theory Y
- 1) The average person doesn't inherently dislike work * They accept they have to work
- 2) Punishment doesn't work
- 3) People Seek responsilibity
McGregor's Theory X
- 1) People don't like to work and avoid it
- 2) People need to be threatened to work
- 3) People hate responsibility and avoid it
Emphasized understanding human behavior, needs and attitudes in the workplace
Human Resource Perspective
Systems use information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value.
Customer Relationship Management (CRM)
Refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers
Supply Chain Management
Fayol's Administrative Principles
- 1) Unity of Command - Employee gets direction from one manager
- 2) Division of Work - divide up labor into parts or departments
- 3) Unity of direction - one manager over all similar activities
- 4) Scalar Chain - chain of command is followed
Was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control.
Human relations movement
Refer to the influence of political and legal institutions on people and organizations
Emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity
Are parts of a system, such as an organization, that depend on one another
A series of studies at a chicago electric company that change the human relations movement.
Important in shaping ideas concerning how managers should treat workers
Focuses on managing the total organization to deliver quality to customers
Total Quality management (TQM)
Focused on the total organization
Administrative Principles Approach
Means that the whole is greater than the sum of its parts
Uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems.
Management Science (Quantitative Perspective)
Refers to those aspects of a culture that guide and influence relationships among people.
Is a set of interrelated parts that function as a whole to achieve a common purpose.
Management emphasized the importance of understanding human behaviors, needs and attitudes in the workplace, as well as social interactions and group processes
tells managers that what works in one organizational situation might not work in others.
Pertain to the availability, production, and distribution of resources in a society
A sub-field within the classical perspective
Bureaucratic Organizations Approach
Uses scientific methods and draws from sociology, psychology, anthropology, economics, and other disciplines to develop theories about human behavior and interaction in an organizational setting
Behavioral Sciences Approach
Work at middle levels of the organization and are responsible for business units and major departments
Are at the top of the hierarchy and are responsible for the entire organization
Is a set of expectations for a manager's behavior
Are directly responsible for the production of goods and services
is the manger's ability to work with and through other people and to work effectively as a group member
The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources.
is responsible for a temporary work project that involves the participation of people from various function and levels of the organization, and perhaps from outside the company as well
Refers to the amount of resources used to achieve an organizational goal
which is the attainment of organizational goals by using resources is an efficient and effective manner
is the use of influence to motivate employees to achieve organizational goals
Means identifying goals for future organizational performance and deciding on the task and use of resources needed to attain them.
Is the degree to which the organization achieves a stated goal, or succeeds in accomplishing what is tries to do
Are responsible for several departments that perform different functions
the understanding of and proficiency in the performance of specific task
involves assigning task, grouping task into departments, delegating authority, and allocating resources across the organization.
Means monitoring employees' activities, determining whether the organization is moving towards its goals and making corrections as necessary
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