Exam 1-chp 1 INFO

Card Set Information

Author:
hydeab
ID:
233376
Filename:
Exam 1-chp 1 INFO
Updated:
2013-09-07 16:39:07
Tags:
INFO Chp
Folders:

Description:
Exam Chp 1,2,3
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user hydeab on FreezingBlue Flashcards. What would you like to do?


  1. How information systems are transforming business
    • -Increase in wireless technology use, Web sites
    • -Increased business use of Web 2.0 technologies
    • -Cloud computing, mobile digital platform allow more distributed work, decision-making, and collaboration
  2. Globalization opportunities in Information System
    • -Internet has drastically reduced costs of operating on global scale
    • -Presents both challenges and opportunities
  3. In the emerging, fully digital firm
    • -significant business relationships are digitally enabled and mediated
    • -Core business processes are accomplished through digital networks
    • -Key corporate assets are managed digitally
  4. Digital firms offer greater _________ in organizations and management
    • flexibility
    • -Time shifting, space shifting
  5. Business firms invest heavily in information systems to achieve 6 strategic business objectives
    • 1. Operational excellence
    • 2. New products, services, and business models
    • 3. Customer and supplier intimacy
    • 4. Improved decision making
    • 5. Competitive advantage
    • 6. Survival
  6. Operational Excellence
    • -Improvement of efficiency to attain higher profitability
    • -Information systems, technology and important tool in achieving greater efficiency and productivity
    • -Walmart's RetailLink system links suppliers to stores for superior replenishment system
  7. New products, services, and business models:
    • -Business model: describes how company produces, delivers, and sells product or service to create wealth
    • -Information systems and technology a major enabling tool for new products, services, and business models. Ex: apple's ipod, itunes, iphone, ipad, google's android OS, and netflix
  8. Customer and supplier intimacy
    • -Serving customers well leads to customers returning, which raises revenues and profits. Ex: High-end hotels that use computers to track customer preferences and use to monitor and customize environment
    • -Intimacy with suppliers allows the to provide valid inputs, which lowers costs. Ex: J.C. Penny's information system which links sales records to contact manufacturer
  9. Improved decision making
    • -Without accurate information: managers must use forecasts, best guesses, luck. Leads to: Overproduction, underproduction of goods and services, misallocation of resources, poor response time. Poor outcomes raise costs, lose customers.
    • -Example: Verizon's WEb-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, etc.
  10. Competitive advantage
    • -Delivering better performance
    • -Charging less for superior products
    • -Responding to customers and suppliers in real time
    • -Example: Apple, Walmart, UPS
  11. Survival
    • -Information technologies as necessity of business
    • -Maybe: Industry-level changes, e.g., Citibank's introduction of ATMs, Governmental regulations requiring recordkeeping. Ex: Toxic substances Control Act, Sarbanes Oxley Act
  12. Information system
    • -Set of interrelated components
    • -Collect, process, store, and distribute information
    • -Support decision making, coordination , and control
  13. Information vs. data
    • Data are streams of raw facts
    • Information is data shaped into meaningful form
  14. 3 activities of information systems produce information organizations need:
    • 1. Input: captures raw data form organization or external environment
    • 2. Processing: Converts raw data into meaningful form
    • 3. Output: Transfers processed information to people or activities that use it
  15. feedback
    Output returned to appropriate members of organization to help evaluate or correct input stage
  16. Computer/Computer program vs. information system
    Computers and software are technical foundation and tools, similar to the material and tools used to build a house
  17. Organizational dimension of information systems: Hierarchy of authority, responsibility
    • senior management
    • middle management
    • operational management
    • knowledge workers
    • data workers
    • production or service workers
  18. Management dimension of information systems
    • Managers set organizational strategy for responding to business challenges
    • in addition, managers must act creatively:
    • -creation of new products and services
    • -occasionally re-creating the organization
  19. Technology dimension of information systems
    • computer hardware and software
    • data management technology
    • networking and telecommunications technology
    • -networks, the internet, intranets and extranets, World wide web
    • IT infrastructure: provides platform that system is built on
  20. Business perspective on information systems
    • Information system is instrument for creating value
    • Investments in information technology will result in superior returns:
    • - ¬†productivity increases
    • - ¬†revenue increases
    • - ¬†superior long-term strategic positioning
  21. Business information value chain
    • raw data acquired and transformed through stages that add value to that information
    • value of information system determined in part by extent to which it leads to better decisions, greater efficiency, and higher profits
    • Business perspective: calls attention to organizational and managerial nature of information systems
  22. Investing in information technology does not guarantee good returns
    Considerable variation in the returns firms receive from systems invetments
    Factors:
    • Adopting the right business model
    • Investing in complementary assets (organizational and management capital)
  23. Complementary assets:
    • Assets required to derive value from a primary investment
    • Firms supporting technology investments with investment in complementary assets receive superior returns
    • Example: invest in technology and the people to make it work properly
    • Complementary assets include:
    • -organizational assets, e.g., appropriate business model, efficient business processes
    • -managerial assets, e.g., incentives for management innovation, teamwork and collaborative work environment
    • -social assets, e.g., the internet and telecommunications infrastructure, technology standards
  24. Technical approach to information systems
    • emphasizes mathematically based models
    • computer, science, management science, operations research
  25. Behavioral approach to information systems
    • Behavioral issues (strategic business integration, implementation, etc.)
    • psychology, economics, sociology
  26. MAnagement information systems
    • Combines computer science, management science, operations research and practical orientation with behavioral issues
    • Four main actors
    • -Suppliers of hardware and software
    • -business firms
    • -managers and employees
    • -firm's environment (legal, social, cultural context)
  27. Approach of this book: Sociotechnical view
    • Optimal organizational performance achieved by jointly optimizing both social and technical systems used in production
    • helps avoid purely technological approach

What would you like to do?

Home > Flashcards > Print Preview