MGC1 Chapter 9

Card Set Information

MGC1 Chapter 9
2013-09-10 12:50:28
MGC1 Chapter

MGC1 Chapter 9
Show Answers:

  1. Mechanistic Organization
    a form of organization that seeks to maximize internal efficiency
  2. Organic Structure
    an organizational form that emphasizes flexibility.
    SKILLS / EXPERTISE / KNOWLEDGE that give a company an edge over competitors
  4. Strategic Alliance
    A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
  5. 8 criteria of best alliances
    • 1. Individual Excellence
    • 2. Importance
    • 3. Interdependence
    • 4. Investment
    • 5. Information
    • 6. Integration
    • 7. Institutionalization
    • 8. Integrity
  6. learning organization
    an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights
  7. high involvement organization
    A type of organization in which top management ensures that there is consensus about the direction in which the business is heading.
  8. economies of scope
    Economies in which materials and processes employed in one product can be used to make other, related products.
  9. downsizing
    The planned elimination of positions or jobs.
  10. rightsizing
    A successful effort to achieve an appropriate size at which the company performs most effectively.
  11. rightsizing
    A successful effort to achieve an appropriate size at which the company performs most effectively.
  12. survivors syndrome
    Loss of productivity and morale in employees who remain after a downsizing.
  13. customer relationship management
    A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns.
  14. value chain
    The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step.
  15. total quality management
    An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services.
  16. ISO 9001
    A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of producers and consumers.