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Five parts of the commuication process (Berlo)
- - Stimulus/refrent (pt need to be addressed
- - Sender/source of message (encoder)- (begins communication process
- - The message itself (speech, interview, telephone convo, gesture,chart
- - Medium channel of communication- (auditory, visual, kinesthic (touch)
- - Reciever (decoder)- must translate and interpret the message
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Channels of sending a message to a Receiver
Auditory- spoken words/cues
Visual- through sight, observation and perception
Kinesthetic- touch
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Forms of Communication
Verbal- language/written- esta any language barriers
- Non Verbal- without the use of words
- gestures
- facial expressions
As a nurse we need to be aware of nonverbal messages with ourselves and our patients
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8 Ways to communicate non verbally
- - touch
- - eye contact
- - facial expressions
- - posture
- - gait
- - gestures
- - sounds
- - silence
- Physical appearance of a person includes skin- dehydrated eye sunken
- mode of dress
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Four levels of Communication
Intrapersonal Self talk
Interpersonal 2 or more people
Small group- class/nurses 2 or more people
Organizational - business meeting
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Roles of Group Members
Group Dynamics- how individuals in a group relate and work toward achieving goals.
Task-oriented focused on work to be done
Maintenance- focus on well-being of people doing work
Self serving- advance needs of individual members at the group expense
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Factors that influence communication
Developmental level, gender (comm differently), sociocultural differences, roldes and relationships, space and territorality (18 inches to 4 feet to do interview), physical mental, emotional state, values, enviroment
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Handoff Communication (from nurse to physician)
SBAR
S- Situation (brief state of problem
B- Background (what has changed)
A- Assessment (findings what u think the problem is
R- Recommendation (request new order, come and evaluate patient)
- S+B Objective data facts
- A+R subjective data what u think opinion
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