Communication Lecture

• - Stimulus/refrent (pt need to be addressed
• - Sender/source of message (encoder)- (begins communication process
• - The message itself (speech, interview, telephone convo, gesture,chart
• - Medium channel of communication- (auditory, visual, kinesthic (touch)
• - Reciever (decoder)- must translate and interpret the message

Auditory- spoken words/cues

Visual- through sight, observation and perception

Kinesthetic- touch

Verbal- language/written- esta any language barriers

• Non Verbal- without the use of words
• gestures
• facial expressions

As a nurse we need to be aware of nonverbal messages with ourselves and our patients

• - touch
• - eye contact
• - facial expressions
• - posture
• - gait
• - gestures
• - sounds
• - silence
• Physical appearance of a person includes skin- dehydrated eye sunken
• mode of dress

Intrapersonal Self talk

Interpersonal 2 or more people

Small group- class/nurses 2 or more people

Organizational - business meeting

Group Dynamics- how individuals in a group relate and work toward achieving goals.

Task-oriented focused on work to be done

Maintenance- focus on well-being of people doing work

Self serving- advance needs of individual members at the group expense

Developmental level, gender (comm differently), sociocultural differences, roldes and relationships, space and territorality (18 inches to 4 feet to do interview), physical mental, emotional state, values, enviroment

SBAR

S- Situation (brief state of problem

B- Background (what has changed)

A- Assessment (findings what u think the problem is

R- Recommendation (request new order, come and evaluate patient)

• S+B Objective data facts
• A+R subjective data what u think opinion