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Being aware of the patient's verbal & nonverbal communications while monitoring personal verbal & nonverbal communications.
"Questions that elicit a ""yes"" or ""no"" response"
"Filters through which each of us interprets ourselves, others, and the world around us"
conflicting messages (also known as mixed messages)
"Communication that contains two contradictory messages given by the same person at the same time, to which the receiver is expected to respond. Constant double-blind situations result in feelings of helplessness, fear, & anxiety in the recipient of such messages"
Communication of one person's impressions of & reactions to another person's actions or verbalizations
nontherapeutic communication techniques
Any method of communication that detracts from the therapeutic relationship
"body language, eye contact, facial expressions, tone of voice, or gestures"
"communication without words, such body language, eye contact, facial expressions, tone of voice, or gestures"
Questions the encourage lengthy responses
therapeutic communication techniques
responses that maximize nurse-patient interactions
all of the words a person speaks
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