communication

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Author:
Marie
ID:
235721
Filename:
communication
Updated:
2013-09-18 21:35:41
Tags:
communication
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Description:
communication
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The flashcards below were created by user Marie on FreezingBlue Flashcards. What would you like to do?


  1. active listening
    Being aware of the patient's verbal & nonverbal communications while monitoring personal verbal & nonverbal communications.
  2. closed-ended questions
    "Questions that elicit a ""yes"" or ""no"" response"
  3. cultural filters
    "Filters through which each of us interprets ourselves, others, and the world around us"
  4. double messages
    conflicting messages (also known as mixed messages)
  5. double-blind messages
    "Communication that contains two contradictory messages given by the same person at the same time, to which the receiver is expected to respond. Constant double-blind situations result in feelings of helplessness, fear, & anxiety in the recipient of such messages"
  6. feedback
    Communication of one person's impressions of & reactions to another person's actions or verbalizations
  7. nontherapeutic communication techniques
    Any method of communication that detracts from the therapeutic relationship
  8. nonverbal behaviors
    "body language, eye contact, facial expressions, tone of voice, or gestures"
  9. nonverbal communication
    "communication without words, such body language, eye contact, facial expressions, tone of voice, or gestures"
  10. open-ended questions
    Questions the encourage lengthy responses
  11. therapeutic communication techniques
    responses that maximize nurse-patient interactions
  12. verbal communication
    all of the words a person speaks

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