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What is communication?
process of exchanging information generating and transmitting b/w two/more people...
Communication helps us meet what needs in Maslows heirachy needs?
love and belonging and self esteem
What is a stimulus?
- a pt needs that must be addressed..
What is a source?
person who begins the conversation..
What is the message?
actual physiological product of the source
What is the channel?
how the sender is choosing to send the message
What is a reciever?
(decoder) translate the message and decide on a response
What is Feedback?
confirmation that the receiver got the message and understood it.
What is noise?
anything that can interrupt the message getting to any point
What is verbal communication?
an exchange of info. using words, both spoken and written.
What is non-verbal communication?
communication without using words..
How is touch Non-verbal
- personal behavior
- can mean different things to people
- most effective non verbal cue
Other samples of non-verbal
eye contact, facial expressions, posture, gait, gestures, physical appearance, mode dress and groom, sounds, and silence
What is intrapersonal communication?
communication that happens within the individual
What is interpersonal communication?
b/w two or more people with a goal to exchange a message
What is small group communication?
a nurse interacts with a group of two or more people
What is organized communication?
people/groups within an organization communicate to achieve goals.
What are group dynamics?
how people within the group relate to one another while trying to work towards a goal.
What is theraputic communication?
the ability to communicate with pt and with other nurses for effective use of the nurse process.
Ways of theraputic communication:(7)
- 1.Assesing- gather info verbal and nonverbal
- 3. Outcome identification and planning
- 4. implementing-teach counsel and support pt & family
What is SBAR?
- s- sittuation
What is a helping relationship?
happens among people who provide and receive assistance in meeting human needs.
What are the phases of a helping relationship?
- orientation phase
- working phase
- termination phase
What is the orientation phase?
- pt call the nurse by first name
- est. agreement of goals
What is the working phase?
- pt participates in relationship
- pt works towards goal
- pt express feelings to the nurse
What is the termination phase?
- pt identifies the goals accompolished
- pt tell nurse "how it feels" about leaving
What are dispostional traits?
they are characteristics and customary ways of behaving.
What are samples of dispostionary traits? (6)
- warmth and friendliness
- openness and respect
- honesty, authenticity, and trust
What are rapport builders?
it is mutual trust experienced within the relationship.
What are some samples of rapport building?
- specific objectives
- comfortable enviorment
- pt VS task
- Use nursing observation
- optimal pacing
- respecting personal space
What are some samples of conversation skills
- control tone of voice
- be knowledgeable about topic
- be flexible
- be clear and concise
- avoid words with different meaning
- be honest
- keep an open mind
What are samples of some listening skills?
- sit-don't cross legs
- be alert and relaxed
- keep convo natural
- maintain eye contact
- use facial expressions
- think before responding
- do not pretend to listen
What is therapeutic touch?
clearing congested areas of the body and redirecting energy.