Lecture 3-142

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  1. What is communication?
    process of exchanging information generating and transmitting b/w two/more people...
  2. Communication helps us meet what needs in Maslows heirachy needs?
    love and belonging and self esteem
  3. What is a stimulus?
    • (initiation)
    • a pt needs that must be addressed..
  4. What is a source?

     person who begins the conversation..
  5. What is the message?
    actual physiological product of the source
  6. What is the channel?
    how the sender is choosing to send the message

    • -auditory
    • -kinetic
    • -visual
  7. What is a reciever?
    (decoder) translate the message and decide on a response
  8. What is Feedback?
    confirmation that the receiver got the message and understood it.
  9. What is noise?
    anything that can interrupt the message getting to any point
  10. What is verbal communication?
    an exchange of info. using words, both spoken and written.
  11. What is non-verbal communication?
    (body language)

    communication without using words..
  12. How is touch Non-verbal
    • personal behavior¬†
    • can mean different things to people
    • most effective non verbal cue
  13. Other samples of non-verbal
    eye contact, facial expressions, posture, gait, gestures, physical appearance, mode dress and groom, sounds, and silence
  14. What is intrapersonal communication?
    communication that happens within the individual

    Self talk
  15. What is interpersonal communication?
    b/w two or more people with a goal to exchange a message
  16. What is small group communication?
    a nurse interacts with a group of two or more people
  17. What is organized communication?
    people/groups within an organization communicate to achieve goals.
  18. What are group dynamics?
    how people within the group relate to one another while trying to work towards a goal.
  19. What is theraputic communication?
    the ability to communicate with pt and with other nurses for effective use of the nurse process.
  20. Ways of theraputic communication:(7)
    • 1.Assesing- gather info verbal and nonverbal
    • 2.Diagnosing
    • 3. Outcome identification and planning
    • 4. implementing-teach counsel and support pt & family
    • 5.evaluating
    • 6.documentation
  21. What is SBAR?
    • s- sittuation
    • b-background
    • a-assessment
    • r-reccomendations
  22. What is a helping relationship?
    happens among people who provide and receive assistance in meeting human needs.
  23. What are the phases of a helping relationship?
    • orientation phase
    • working phase
    • termination phase
  24. What is the orientation phase?
    • pt call the nurse by first name
    • est. agreement of goals
  25. What is the working phase?
    • pt participates in relationship
    • pt works towards goal
    • pt express feelings to the nurse
  26. What is the termination phase?
    • pt identifies the goals accompolished
    • pt tell nurse "how it feels" about leaving
  27. What are dispostional traits?
    they are characteristics and customary ways of behaving.
  28. What are samples of dispostionary traits? (6)
    • warmth and friendliness
    • openness and respect
    • empathy
    • honesty, authenticity, and trust
    • caring
    • competence
  29. What are rapport builders?
    it is mutual trust experienced within the relationship.
  30. What are some samples of rapport building?
    • specific objectives
    • comfortable enviorment
    • privacy
    • confidentiality
    • pt VS task
    • Use nursing observation
    • optimal pacing
    • respecting personal space
  31. What are some samples of conversation skills
    • control tone of voice
    • be knowledgeable about topic
    • be flexible
    • be clear and concise
    • avoid words with different meaning
    • be honest
    • keep an open mind
  32. What are samples of some listening skills?
    • sit-don't cross legs
    • be alert and relaxed
    • keep convo natural
    • maintain eye contact
    • use facial expressions
    • think before responding
    • do not pretend to listen
  33. What is therapeutic touch?
    clearing congested areas of the body and redirecting energy.
Card Set:
Lecture 3-142
2013-09-24 02:55:09
Communication Therapy

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