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The combination of self, self esteem, and personality is...
Starts at birth, what we know, our hair color...
What others see about us, how we come across to others...
Involves more than 2 ego States and has a hidden or ulterior psychological meaning in addition to the spoken (social) meaning.
Sent and received messages are from expected ego States.
Received message is from an unexpected ego state
The taught concept
Sender and receiver have a psychological or hidden meaning.
The learned concept
A person who is confident, but doubts the ability of others.
I'm okay, you're not OK
A person who is very withdrawn, can't help themselves and feels no one else can help them either.
I'm not okay, you're not OK
A person who relies mostly on others for assistance.
I'm not okay, you're OK
Put downs; discounts; physical punishment; scolding; rebukes; public admonitionments; cause pain or discomfort
A person who knows his or her abilities and also respects and acknowledges the abilities of others
I'm okay, you're okay
Automatic, routine behavior
Dishonest, non productive behavior
Good at times, but do not use to avoid problems or responsibility
Goal or work oriented behavior
Highest risk and reward
"The standards and desirability by which the individual choose between alternative behaviors" is the definition of...
Value (opinion, idea, feelings)
Where do Values come from?
Family, friends, school, church, and work (our exposure to others and environment helps us define, shape and clarify our values)
1st stage and occurs from birth to about seven. (Parents, close relatives, care givers)
2d stage & starts about age seven and continues through early teen years.
Intense Role Modeling
3d and Final stage starts in our late teens. (shaped by peers)
What is a viewing point?
What does S.E.E. stand for?
Significant Emotional Event
What is the value strength "Commitment"?
A person is committed to the value strong enough to have personal convictions and maybe emotional attachment.
EX: if your in charge, may make the tie wearing mandatory again.
What is the value strength "Preference"?
The value is strong enough for the person to actively pursue it and practice it in daily life.
EX: If after accepting wearing the ribbons, you didn't have to but you still wear them, that is your preference.
What is the value strength "Acceptance"?
The person assigns worth to the value. Although the person comes to accept it, he or she is also open to change their mind.
EX: Working in a place that you have to wear ribbons & tie - you don't like it but you accept it.
What does R.I.S.E. stand for?
- R - Relax because points of view tend to make us uptight & tense.
- I - Insulate so different points of view won't make us combative.
- S - Scan the whole situation to get the big picture and consider more than one point.
- E - Empathize with others to try to get a broader perceptive on the situation.
Values impact a leader's effectiveness because...
They are standards by which people choose behavioral alternatives and are important in gaining subordinates commitment to a unit.
How many behavior traits are there and what are they?
- There are 4.
PROs/CONs of DOMINANT style traits.
- PROsgetting results
- being in charge
- causing action
- making decisions
- taking authority
- weighing pro/con
- using caution
- researching facts
- deliberating before deciding
- working in a predictable environment
PROs/CONs of COMPLIANCE style traits.
- PROsfollowing standards, instructions, directives
- enforcing standards
- thinking analytically
- being accurate
- being systematic
- delegating important tasks
- making quick decisions
- encouraging decisions
- uses a loose or open interpretation of policy
PROs/CONs of STEADY style traits.
- consistent, predictable tasks
- showing loyalty
- being a team player
- reacting quickly to change
- being optimistic
- prioritizing work
- working in an unpredictable environment
PROs/CONs of INFLUENTIAL style traits.
- generating excitement
- contacting people
- public relations
- making favorable impressions
- speaking bluntly
- working alone
- developing systematic approaches
- thinking logically
If you have a job mismatch with behavior trait, what should you do?
- Talk about pros/cons of the trait
- Talk about pros/cons of the job
- Don't set them up for failure
What are the 5 influences on behavior?
- Self-efficacy & locus of control
- Attitudes & values
According to Dr. Morris Massey, how many stages and what are the areas of values?
- 3-stage sequence
- Intense Role Modeling
A supervisor, who continuously uses positive strokes, when the strokes are not earned, is overusing positive strokes.
What is the order of risk, lowest to highest for time structuring?
- Game playing
Build confidence and self-esteem; encourage repeated good performance; build morale in times of crisis.
For "doing"; Aimed at the person's "Behavior"
Positive: help improve acceptable work performance
Negative: help correct/build self-esteem
For "being"; Aimed at the "Person"
Positive: Can help build self-esteem
Negative: should be avoided at all costs; results in lowering individuals self-esteem
Parent EGO states
- Thoughts, feelings, attitude & behavior
- Like a tape recorder of rules for living
- Taught concept of life
- Think of someone with an accusing finger
Adult EGO states
- No emotional information
- Checks, compares, evaluated
- Problem solver
- Here & now
- Uses 5 "W"s
- Learned concept of life
Child EGO states
- Enjoys life
- Desires affection
- Seat of our feelings
- Felt concept of life
Transmitted and received messages are from the appropriate (expected) ego states.
(Conversations can go on indefinitely. EX: Parent to child)