Therapeutic Communication/Patient Education

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Author:
julianne.elizabeth
ID:
237533
Filename:
Therapeutic Communication/Patient Education
Updated:
2013-09-28 16:28:31
Tags:
LCCC ADN 150 Nursing
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Description:
For ADN 150 exam 2
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  1. What is therapeutic communication?
    • Sometimes called effective communication, it is purposeful and goal-oriented, creating a beneficial outcome for the client
    • -->client centered
  2. What are the purposes of communication?
    • 1. Establishes therapeutic, helping-healing and trusting relationship
    • 2. Relates to family and clients
    • 3. Relate to interdisciplinary members
    • 4. Share information
    • 5. Communicates needs
  3. What are the levels of communication?
    • Intrapersonal
    • Interpersonal
    • Small Group
    • Public
    • Organizational
  4. What are some things that influence communication?
    • age
    • education
    • emotions
    • culture
    • language
    • attention
    • surroudings
    • gender
  5. What are the four levels of space?
    • Intimate: touch to 18 in.
    • Personal: 18 in to 4 ft
    • Social: 4-12 ft
    • Public: 12+ ft
  6. What are the two main forms of communication?
    • Verbal
    • Nonverbal (body language)
  7. What are the functions of Nonverbal communication?
    • to provide information
    • to regulate interaction
    • to express or hide emotions
    • to present an image
    • to express power and control
  8. What are some things including in nonverbal language?
    • Facial Expressions
    • Closeness
    • Head movements
    • Eye conact
    • sounds
    • body contact
    • posture
    • hand movements
    • appearance
  9. How do we develop therapeutic relationships?
    • Establish report- a mutual regard
    • Develop trust
    • maintain confidentiality
    • be genuine
    • demonstrate empathy
  10. What are the characteristics of therapeutic communication?
    • dynamic
    • purposeful and time limited
    • person providing assistance is professionally accountable for the outcomes
  11. What are the phases of a Nurse-client Communication/Relationship?
    • Orientation: Fairly short; expectations clarified, mutual goals set, termination discussed
    • Working: Major portion of the interaction; used to accomplish goals outlined in introduction; feedback from client essential
    • Termination: Nurse asks if client has questions; summarizing the topic is another way to indicate closure
  12. What is SOLER for active listening?
    • S: sit face to face
    • O: open posture
    • L: lean in
    • E: eye contact
    • R: elax
  13. What are some interviewing techniques?
    • Open-ended questions or comments
    • Closed questions or comments
    • Validating questions or comments
    • Clarifying questions or comments
    • Reflective questions or comments
    • Sequencing questions or comments
    • Asking a relevant question
    • Observations
    • Using silence
    • Offering Self
    • Humor
  14. What are some therapeutic techniques?
    • Silence
    • Exploring
    • Reflecting
    • Restating
  15. What are some blocks to communication?
    • failure to perceive the client as a human being
    • failure to listen
    • inappropriate comments and questions
    • using cliches
    • using closed questions
    • using questions containing the word "why"
    • false reassurance
  16. What are basic components of assertiveness?
    • Having empathy
    • Describing one's feelings or the situation
    • Clarifying one's expectations
    • Anticipating consequences
  17. What are the expected outcomes of teaching and counseling?
    • maintaining and promoting health
    • preventing illness
    • restoring health
    • facilitating coping
  18. What is the TEACH acronym stand for?
    • T: tune into your client
    • E: edit the information for relevance
    • A: ct on every teachable moment
    • C: clarify often
    • H: honor that person as a partner.
  19. What are the three learning domains?
    • Cognitive: involves intellectual understanding
    • Affective: involves attitudes, beliefs, and emotions
    • Psychomotor: involves the performance of motor skills

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