Intro to Business (10)

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Intro to Business (10)
2013-09-29 15:14:11
Chap 10

Chapter 10
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  1. Motivation
    The individual internal process that energizes, directs, and sustains behavior; the personal "force" that causes you or me to behave in a particular way
  2. Morale
    An employee's feelings about his or her job and superiors and about the firm itself
  3. Scientific Management
    The application of scientific principles to management of work and workers
  4. Need
    A personal requirement
  5. Maslow's Hierarchy of Needs
    A sequence of human needs in the order of their importance
  6. Physiological
    The things we require for survival
  7. Safety Needs
    The things we require for physical and emotional security
  8. Social Needs
    The Human Requirements for love and affection and sense of belonging
  9. Esteem Needs
    Our need for respect, recognition, and sense of our own accomplishment and worth
  10. Self-Actualization Needs
    The need to grow and develop and to become all that we are capable of being
  11. Motivation-Hygiene Theory
    The idea that satisfaction and dissatisfaction are separate and distinct dimensions
  12. Motivation Factors
    Job factors that increase motivation, although their absence does not necessarily result in dissatisfaction
  13. Hygiene Factors
    Job factors that reduce dissatisfaction when present to an acceptable degree but that do not necessarily result in high levels of motivation
  14. Theory X
    A concept of employee motivation generally consistent with Taylor's scientific management; Assumes that employees dislike work and will function only in a highly controlled work environment
  15. Theory Y
    A concept of employee motivation generally consistent with the ideas of the human relations movement; assumes responsibility and work toward organizational goals, and by doing so they also achieve personal rewards
  16. Theory Z
    The belief that some middle ground between type A and type J practices is best for American Business
  17. Reinforcement Theory
    A theory of motivation based on the premise that rewarded behavior is likely to be repeated, whereas punished behavior is less likely to recur
  18. Equity Theory
    A theory of motivation based on the premise that people are motivated to obtain and preserve equitable treatment for themselves
  19. Expectancy Theory
    A model of motivation based on the assumption that motivation depends on how much we want something and on how likely we think we think we are to get it
  20. Goal-Setting Theory
    A theory of motivation suggesting that employees are motivated to achieve goals that they managers establish together
  21. Management by Objectives (MBO)
    A motivation technique in which managers and employees collaborate in setting goals
  22. Job Enrichment
    A motivation technique that provides employees with more variety and responsibility in their jobs
  23. Job Enlargement
    Expanding a worker's assignments to include additional but similar tasks
  24. Job Redesign
    A type of job Enrichment in which work is restructured to cumulative the worker-job match
  25. Behavior Modification
    A systematic program of reinforcement to encourage desirable behavior
  26. Flextime
    A system in which employees set their own work hours within employer-determined limits
  27. Part-Time Work
    Permanent employment in which individuals work less than standard work week
  28. Job Sharing
    An arrangement whereby two people share one full-time position
  29. Telecommuting
    Working at home all the time or for a portion of the work week
  30. Empowerment
    Making employees more involved in their jobs by increasing their participation in decision making
  31. Employee Ownership
    A situation in which employees own the company they work for by virtue of being stockholders
  32. Team
    Two or more workers operating as a coordinated unit to accomplish a specific task or goal
  33. Problem-Solving Team
    A team of Knowledgable employees brought together to tackle a specific problem
  34. Self-Managed teams
    Groups of employees with authority and skills to mange themselves
  35. Cross-Functional Team
    A team of individuals with varying specialties, expertise, and skills that are brought together to achieve a common task
  36. Virtual Team
    A team consisting of members who are geographically dispersed but communicate electronically