MGMT 100 Week 12

The flashcards below were created by user Anonymous on FreezingBlue Flashcards.

  1. What is change?
    An alteration of an organisation's environment, structure, culture, technology or people. 

    • -A constant force
    • -An organisational reality
    • -An opportunity or threat
  2. External forces for change
    • Information knowledge
    • Globalisation
    • Competitors
    • Customers
    • Suppliers
    • Shareholders
    • Availability of Capital
    • Societal Changes
    • Labour markets and population demographics
    • The economy
    • Trade Unions
    • Legal Requirements
    • New TechnologyImage Upload
  3. Internal Transforming Systems
    • Technological process
    • Operational processes
    • Structures
    • Human resources systems
    • Power- political System
    • Goal and planning processes
    • Informational knowledge systems
    • Financial Process
  4. Internal Forces for Change
    E.g leadership, strategy changes, culture shifts, restructures, etc.

    Arise when change in one part of the organisational system creates the need for change in another part of the system

    May be in response to one or more external forces.
  5. Change agent
    A person or group who takes leadership responsibility for changing the existing pattern of behaviour of another person or social system.
  6. Change leadership
    • Forward-looking 
    • Proactive
    • Embraces new ideas
    • Image Upload
  7. Types of Change
    makes radical changes in organisational directions
  8. Incremental Change
    continuing adjustments to existing ways and practices.
  9. – Bottom-up change
    is initiated by empowered persons working at all organisational levels.
  10. Top-down Change
    Strategic and comprehensive change that is initiated with the goals of comprehensive impact on the organisation and its performance capabilities

    Driven by the organisation’s top leadership

    Success depends on support of middle-level and lower-level workers.
  11. Planned change
    • •  Occurs as a result of specific efforts of a change agent
    • •  Direct response to perception of a performance gap.
  12. Unplanned change
    • •  Occurs spontaneously or randomly and without benefit of a change agent’s a1ention
    • •  Acting immediately is the appropriate response goal.
  13. Phases of planned change
    • 1.  Unfreezing
    • 2.  Changing
    • 3.  Refreezing
  14. 3.  Refreezing
    • The phase of stabilising the change and creating the conditions for its long-term continuity.
    • Image Upload
  15. Relationships diagram/table
    Image Upload
  16. Changing
    • The phase in which something new takes place and change is actually implemented
    • Image Upload
  17. Unfreezing
    • The phase in which a situation is prepared for change and felt needs for change are developed
    • Image Upload
Card Set:
MGMT 100 Week 12
2013-10-07 10:08:23

Lecture 1. Change management Lecture 2. Organisation development Lecture 3. Revision
Show Answers: