Class A

Card Set Information

Author:
raschwe
ID:
239857
Filename:
Class A
Updated:
2013-10-10 02:57:14
Tags:
131011
Folders:

Description:
A
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user raschwe on FreezingBlue Flashcards. What would you like to do?


  1. A PC has sensitive data that must be destroyed, before the PC is redeployed. A technician has been tasked with completely wiping the PC hard drive. Which of the following methods is BEST for the technician to use?

    A. Quick format
    B. Low level format
    C. Standard format
    D. FDISK
    B. Low level format
    (this multiple choice question has been scrambled)
  2. An attack that creates a website that looks like another website, with the purpose of learning someone's account information is called which of the following?

    A. Virus
    B. Shoulder surfing
    C. Trojan
    D. Phishing
    D. Phishing
    (this multiple choice question has been scrambled)
  3. A technician is creating a batch script that auto-assigns a particular drive share to a drive letter upon login. Which of the following commands can accomplish this?

    A. IPCONFIG
    B. XCOPY
    C. NET USE
    D. PING
    C. NET USE
    (this multiple choice question has been scrambled)
  4. An office of 25 computers is interested in employing a file server, network shares, and print server functionality. Which of the following network setups would be BEST suited for this situation?

    A. Ad-hoc
    B. Workgroup
    C. Domain
    D. Token ring
    C. Domain
    (this multiple choice question has been scrambled)
  5. Which of the following terms BEST describes the software or hardware used to manage virtual machines?

    A. Supervisor
    B. Hypervisor
    C. Cloud Server Manager
    D. Virtual Disk Manager
    B. Hypervisor
    (this multiple choice question has been scrambled)
  6. A technician is required to change a setting for HKEY_Local_Machine. Which of the following would the technician use to change this?

    A. WEP setup
    B. REGEDIT
    C. BCEDIT
    D. MSCONFIG
    B. REGEDIT
    (this multiple choice question has been scrambled)
  7. A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following Types of RAID is MOST likely in use?

    A. RAID 5
    B. RAID 0
    C. RAID 1
    D. RAID 10
    B. RAID 0
    (this multiple choice question has been scrambled)
  8. Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine?

    A. Regional and language options
    B. Accessibility options
    C. Folder options
    D. Administrator tools
    C. Folder options
    (this multiple choice question has been scrambled)
  9. Which of the following keys, when pressed immediately after the BIOS test, will display Windows Boot Manager on a Windows 7 PC?

    A. f8
    B. f2
    C. delete
    D. esc
    D. esc
    (this multiple choice question has been scrambled)
  10. Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?

    A. Enterprise
    B. Professional
    C. Home Premium
    D. Starter
    C. Home Premium
    (this multiple choice question has been scrambled)
  11. A technician wants to know if a PC has an embedded wireless card. Which of the following tools should be used?

    A. System Configuration
    B. Component Services
    C. Device Manager
    D. Services
    C. Device Manager
    (this multiple choice question has been scrambled)
  12. A technician notices multiple disk errors in the Event Viewer. Which of the following tools would BEST diagnose this issue?

    A. FDISK
    B. CHKDSK
    C. BOOTREC
    D. DISKPART
    B. CHKDSK
    (this multiple choice question has been scrambled)
  13. Which of the following BIOS boot methods allows a system to boot from a remote server?

    A. PXE
    B. USB
    C. DVD
    D. SATA
    A. PXE
    (this multiple choice question has been scrambled)
  14. Which of the following helps to prevent virus infections from USB flash drives?

    A. Disabling t
    B. Disabling the guest account
    C. Strong passwords
    D. Password protected screen savers
    A. Disabling t
    (this multiple choice question has been scrambled)
  15. Which of the following settings MUST be configured in order to turn on a VoIP phone?

    A. Duplex speed
    B. Flow control
    C. VPN
    D. PoE
    D. PoE
    (this multiple choice question has been scrambled)
  16. A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?

    A. Disable the Windows firewall on the Home PC.
    B. Configure a firewall exception on the Home PC.
    C. Switch the Work PC network from "Work" to "Home".
    D. Configure Wake-on-LAN for the NIC on the Work PC.
    B. Configure a firewall exception on the Home PC.
    (this multiple choice question has been scrambled)
  17. Which of the following security threats are MOST often delivered via email? (Select TWO).

    A. Rootkits
    B. Phishing
    C. Shoulder surfing
    D. Social engineering
    E. Spam
    • B. Phishing
    • E. Spam
  18. The customer reports their PC freezes up every day around the same time. Which of the following utilities would be BEST to check for any error codes?

    A. Performance Monitor
    B. Task Scheduler
    C. Event Viewer
    D. Windows Updates
    C. Event Viewer
    (this multiple choice question has been scrambled)
  19. A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?

    A. System
    B. Display
    C. Folder Options
    D. User Accounts
    C. Folder Options
    (this multiple choice question has been scrambled)
  20. While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?

    A. 443
    B. 53
    C. 3389
    D. 110
    D. 110
    (this multiple choice question has been scrambled)
  21. A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?

    A. Run System Restore, update antivirus program, and run an antivirus scan.
    B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known GoodConfiguration.
    C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.
    D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
    C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.
    (this multiple choice question has been scrambled)
  22. A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?

    A. Flickering image
    B. Dead pixels
    C. Distorted image
    D. No image on screen
    C. Distorted image
    (this multiple choice question has been scrambled)
  23. In which of the following locations would a technician go to show file extensions?

    A. Security Center
    B. Display
    C. System
    D. Folder Options
    D. Folder Options
    (this multiple choice question has been scrambled)
  24. After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

    A. Overheating
    B. RF interference
    C. Power surges
    D. APIPA addressing
    A. Overheating
    (this multiple choice question has been scrambled)
  25. A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detection have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?

    A. Run CHKDSK
    B. Manually erase all cookies
    C. Go back to the latest restore point
    D. Run defrag
    D. Run defrag
    (this multiple choice question has been scrambled)
  26. A technician needs to build a PC to act as a home virtual server. Which of the following would be the BEST choice?

    A. Dual Core CPU, 8GB DDR RAM, 1TB of hard drive space
    B. Dual Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
    C. QUAD Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
    D. QUAD Core CPU, 4GB DDR2 RAM, 1TB of hard drive space
    C. QUAD Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
    (this multiple choice question has been scrambled)
  27. Windows XP Mode is available in which of the following Microsoft Windows environments?

    A. Windows XP Professional
    B. Windows Server 2008 R2
    C. Windows 7 Business Edition
    D. Windows Vista Ultimate
    C. Windows 7 Business Edition
    (this multiple choice question has been scrambled)
  28. A user is advised by the software vendor that the user must have elevated privileges in order to run a program. The user should do which of the following to BEST accomplish this?

    A. Run the program in a virtual PC environment
    B. Right click select "run as" and select administrator
    C. Log out of the system and login under another user's name
    D. Run in Windows XP compatibility mode
    B. Right click select "run as" and select administrator
    (this multiple choice question has been scrambled)
  29. A company wants to prevent non-authorized users from entering into a secure building. Which of the following will BEST mitigate this activity?

    A. Implement an escort policy
    B. Install mantraps
    C. Train users on tailgating
    D. Require all users to have badges
    B. Install mantraps
    (this multiple choice question has been scrambled)
  30. An employee at a company lost their mobile device that contains proprietary information. Which of the following methods is the BEST to be implemented to prevent unauthorized users from obtaining this information?

    A. Remote wipe
    B. Six character password
    C. Cancel mobile service
    D. Lock screen pattern
    A. Remote wipe
    (this multiple choice question has been scrambled)
  31. Which of the following is the command line entry to start an archive or restore a process on a Windows XPcomputer?

    A. REPLACE
    B. COPY
    C. NTBACKUP
    D. RECOVER
    C. NTBACKUP
    (this multiple choice question has been scrambled)
  32. Which of the following would be the QUICKEST means of removing data from a hard drive, when there is no consideration regarding the total destruction of the data?

    A. Standard format
    B. Drive wipe
    C. Low level format
    D. Overwrite program
    A. Standard format
    (this multiple choice question has been scrambled)
  33. Which of the following is MOST effective in preventing security breaches on a network? (Select THREE).

    A. Bandwidth throttling
    B. Eliminate password history
    C. Enable QoS
    D. Antivirus software
    E. User education
    F. Enforced login/logoff hours
    • D. Antivirus software
    • E. User education
    • F. Enforced login/logoff hours
  34. Which of the following areas of a file system should a standard user have restricted permissions to in order to promote a security best practice? (Select TWO).

    A. Temporary Internet Files
    B. My Document Files
    C. Windows System Files
    D. Network Files
    E. Program Files
    • C. Windows System Files
    • E. Program Files
  35. A user recently purchased a new PC with a 500GB hard drive. However, they are reporting that their C. Drive is only 420GB. Which of the following BEST explains this?

    A. The manufacturer blocks off that 80GB so that user cannot exceed the drive space.
    B. A Factory Recovery Partition is using the 80GB.
    C. BIOS and systems files are hidden in the 80GB.
    D. The file system is using the 80GB for tables.
    B. A Factory Recovery Partition is using the 80GB.
    (this multiple choice question has been scrambled)
  36. Which of the following are true regarding Windows 32-bit versus Windows 64-bit Operating Systems? (Select TWO).

    A. CPUs that can run Windows 32-bit can also run Windows 64-bit.
    B. Device drivers for Windows 32-bit and Windows 64-bit are the same.
    C. Not all CPUs are capable of running Windows 64-bit.
    D. Windows 64-bit can address larger amounts of RAM.
    E. Windows 64-bit is a more secure OS and less susceptible to viruses.
    • C. Not all CPUs are capable of running Windows 64-bit.
    • D. Windows 64-bit can address larger amounts of RAM.
  37. A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue?

    A. Corona wire
    B. Drum
    C. Pickup roller
    D. Fuser
    D. Fuser
    (this multiple choice question has been scrambled)
  38. A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet?

    A. Devices are incompatible
    B. IMAP, SNTP
    C. POP3, SMTP
    D. DNS, DHCP
    C. POP3, SMTP
    (this multiple choice question has been scrambled)
  39. A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

    A. Resolve issue
    B. Inform user
    C. New theory or escalate
    D. Document issue
    E. Verify system functionality
    • A. Resolve issue
    • C. New theory or escalate
  40. Which of the following would a technician use to install applications onto an iPad? (Select TWO).

    A. App Store
    B. Market Place
    C. iTunes
    D. Exchange
    E. Mobile Market
    • A. App Store
    • C. iTunes
  41. A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?

    A. Reboot the server
    B. Run CONVERT on the hard drive
    C. Remove the hard drive and back up the data
    D. Swap hard drive and rebuild array
    D. Swap hard drive and rebuild array
    (this multiple choice question has been scrambled)
  42. When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

    A. A millimeter and a toner probe.
    B. A large cloth to spread the screws and disassembled parts on.
    C. A writing pad for documentation and a marker to label cables.
    D. A manufacturer's technical manual for the model of the laptop.
    E. A container with separated areas to store different size screws.
    • D. A manufacturer's technical manual for the model of the laptop.
    • E. A container with separated areas to store different size screws.
  43. A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem?

    A. DHCP server needs to be rebooted
    B. Duplicate IP exist on the network
    C. Bad network adapter
    D. Network adapter driver needs to be updated
    B. Duplicate IP exist on the network
    (this multiple choice question has been scrambled)
  44. A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?

    A. Firmware
    B. Malware
    C. Proxy redirect
    D. Phishing
    B. Malware
    (this multiple choice question has been scrambled)
  45. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

    A. Calibrate the printer
    B. Replace the toner
    C. Replace the fuser
    D. Use a maintenance kit
    D. Use a maintenance kit
    (this multiple choice question has been scrambled)
  46. Which of the following statements is true about XP mode in Windows 7?

    A. All versions of Windows 7 support Windows XP mode when the feature is installed.
    B. Only the Professional and the Ultimate versions support Windows XP mode.
    C. Windows XP mode was only available in Windows Vista and it is not available in Windows 7.
    D. Only the Ultimate version of Windows 7 supports Windows XP mode.
    B. Only the Professional and the Ultimate versions support Windows XP mode.
    (this multiple choice question has been scrambled)
  47. Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?

    A. All of the file permissions are lost
    B. All file permissions must be reassigned
    C. The file name becomes case insensitive
    D. The file owner is preserved
    A. All of the file permissions are lost
    (this multiple choice question has been scrambled)
  48. A technician wants to ensure that only authorized administrators can make configuration changes to the company's wireless router. Which of the following MUST the technician change to prevent unauthorized users from modifying the access point configuration?

    A. MAC address filters
    B. Default SSID
    C. Configure encryption
    D. Manufacturer password
    D. Manufacturer password
    (this multiple choice question has been scrambled)
  49. If a customer wants to create a multi-boot PC with different editions of Windows, which of the following is MOST important to consider?

    A. Using multiple hard drives
    B. Using multiple partitions
    C. Using a PXE boot scheme
    D. Using a single partition
    B. Using multiple partitions
    (this multiple choice question has been scrambled)
  50. Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what applications are allowed to send/receive data over the LAN connection?

    A. Users and Groups
    B. Windows Firewall
    C. Registry Editor
    D. Task Scheduler
    B. Windows Firewall
    (this multiple choice question has been scrambled)
  51. A customer needs to setup their laptop for use with a proxy server to browse the web at work. Which of the following areas would a technician need to visit to configure this on a Windows 7 system?

    A. System Protection
    B. Security Center
    C. Windows Firewall
    D. Internet Options
    D. Internet Options
    (this multiple choice question has been scrambled)
  52. Which of the following mobile device sync methods is easiest for the end user but requires more configuration on the part of the technician?

    A. Encrypted wired sync
    B. Wired sync
    C. Wireless sync
    D. Dock sync
    C. Wireless sync
    (this multiple choice question has been scrambled)
  53. A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).

    A. SATA controller
    B. CPU
    C. Memory
    D. Hard drive
    E. Sound card
    • B. CPU
    • C. Memory
  54. A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed?

    A. Remote Backup
    B. Remote Wipe
    C. GPS Tracking
    D. Passcode Lock
    B. Remote Wipe
    (this multiple choice question has been scrambled)
  55. A user's PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using?

    A. 1
    B. 6
    C. 5
    D. 0
    D. 0
    (this multiple choice question has been scrambled)
  56. A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity of these critical files?

    A. regsrv32
    B. sfc
    C. msconfig
    D. fixmbr
    B. sfc
    (this multiple choice question has been scrambled)
  57. A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?

    A. Replace the keyboard and clean the interior of the laptop if necessary
    B. Let the end user know that they are responsible for replacing the keyboard
    C. Run the keyboard through a dishwasher cycle and dry thoroughly
    D. Spray the sticky spots with compressed air and then scrape them off
    A. Replace the keyboard and clean the interior of the laptop if necessary
    (this multiple choice question has been scrambled)
  58. Which of the following System Tools would be the BEST one to perform a regular archiving of information on aPC?

    A. System Restore
    B. ROBOCOPY
    C. Backup
    D. XCOPY
    C. Backup
    (this multiple choice question has been scrambled)
  59. A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?

    A. Hard drive
    B. Processor
    C. CMOS battery
    D. Memory
    C. CMOS battery
    (this multiple choice question has been scrambled)
  60. A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?

    A. Loopback plug
    B. POST card
    C. Memory diagnostics
    D. Performance monitor
    C. Memory diagnostics
    (this multiple choice question has been scrambled)
  61. Which of the following is the correct UNC path to use when mapping a network drive?

    A. \sharepassword
    B. \servershare
    C. \serverusername
    D. \shareserver
    B. \servershare
    (this multiple choice question has been scrambled)
  62. Which of the following can be used to remove a virus from a computer?

    A. Anti-spyware software
    B. Event Viewer
    C. Anti-malware software
    D. System Restore
    C. Anti-malware software
    (this multiple choice question has been scrambled)
  63. A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?

    A. Immediately notify the fire department.
    B. Unplug the system from the power source.
    C. Power on the system, to see if it happens again.
    D. Turn off the circuit breaker to the building.
    B. Unplug the system from the power source.
    (this multiple choice question has been scrambled)
  64. Which of the following operating systems is capable of fully utilizing more than 4GB of system RAM?

    A. Windows 7 32-bit
    B. Windows 7 64-bit
    C. Windows XP Professional
    D. Windows Vista Ultimate
    B. Windows 7 64-bit
    (this multiple choice question has been scrambled)
  65. A /all switch is MOST likely to be used with which of the following commands?

    A. PING
    B. NET
    C. NBTSTAT
    D. IPCONFIG
    D. IPCONFIG
    (this multiple choice question has been scrambled)
  66. A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup?

    A. APPWIZ.CPL
    B. DXDIAG
    C. REGEDIT
    D. MSCONFIG
    D. MSCONFIG
    (this multiple choice question has been scrambled)
  67. A technician wants to create a customized list of common utilities that are easily accessible in the same location. Which of the following tools would allow them to build such a list?

    A. MSINFO32
    B. MSCONFIG
    C. MMC
    D. MSTSC
    C. MMC
    (this multiple choice question has been scrambled)
  68. A technician needs to use a command line tool to determine the network name and the IP address of are source. Which of the following command line tools will provide an IP address when given a name?

    A. nslookup
    B. ipconfig
    C. verify
    D. tracert
    A. nslookup
    (this multiple choice question has been scrambled)
  69. A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation?

    A. VPN
    B. POTS
    C. Wake-on-LAN
    D. QoS
    D. QoS
    (this multiple choice question has been scrambled)
  70. A user is concerned about an issue with iOS. The user MOST likely has which of the following devices?

    A. Android Phone
    B. Windows Tablet
    C. iCloud
    D. iPhone
    D. iPhone
    (this multiple choice question has been scrambled)
  71. A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which of the following features in Windows 7 may be responsible for this problem?

    A. System Protection settings
    B. User Account Control
    C. Action Center
    D. Data Execution Prevention
    B. User Account Control
    (this multiple choice question has been scrambled)
  72. A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?

    A. Event viewer
    B. SMART status
    C. POST card
    D. System information
    B. SMART status
    (this multiple choice question has been scrambled)
  73. A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the following would address this issue?

    A. Restore regional settings to default
    B. Switch to a standardized font
    C. Toggle the function + num lock combination
    D. Connect a full sized external keyboard
    C. Toggle the function + num lock combination
    (this multiple choice question has been scrambled)
  74. Which of the following security threats is defined by its self-propagating characteristic?

    A. Trojan
    B. Virus
    C. Worm
    D. Rootkit
    C. Worm
    (this multiple choice question has been scrambled)
  75. Which of the following features allows for easier navigation of long lists on a tablet device?

    A. Multitouch
    B. Scrollbars
    C. Touch flow
    D. Pinch-zoom
    C. Touch flow
    (this multiple choice question has been scrambled)
  76. Which of the following file system types is used primarily for optical media?

    A. HPFS
    B. NTFS
    C. FAT32
    D. CDFS
    D. CDFS
    (this multiple choice question has been scrambled)
  77. When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?

    A. XCOPY
    B. IMAP
    C. DISKPART
    D. FDISK
    A. XCOPY
    (this multiple choice question has been scrambled)
  78. Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless such jacks are designated for guest use?

    A. Enable MAC address filtering across all network jacks and record the MAC address of guest devices.
    B. Disable all switch ports when they are not utilized and enable them on an as needed basis.
    C. Disable DHCP and assign a static IP address to each network device physically connected to the network.
    D. Place guest network jacks in public areas and all other jacks in secure areas as needed.
    B. Disable all switch ports when they are not utilized and enable them on an as needed basis.
    (this multiple choice question has been scrambled)
  79. A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSID broadcasting due to visiting customers needing to use the network, but does not want other businesses to notice the network, let alone access it. Which of the following would BEST accomplish this?

    A. Enable MAC filtering and restrict access to other company's devices.
    B. Change the SSID to reflect the business name instead of a public access point.
    C. Adjust the radio power so that coverage is restricted to the business.
    D. Configure the access point encryption from unsecured access to WEP.
    C. Adjust the radio power so that coverage is restricted to the business.
    (this multiple choice question has been scrambled)
  80. An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this?

    A. Monitor access to the network shares using SNMP.
    B. Set up shares with permissions based upon group membership.
    C. Implement a written policy addressing the issue for all users.
    D. Prevent remote logins to all network shares and drives.
    B. Set up shares with permissions based upon group membership.
    (this multiple choice question has been scrambled)
  81. A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information?

    A. High level format 10 times
    B. Low level 7-pass random wipe
    C. Simple 1-pass zero overwrite
    D. Low level 3-pass random wipe
    B. Low level 7-pass random wipe
    (this multiple choice question has been scrambled)
  82. A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of?

    A. Malware infection
    B. Phishing attack
    C. Shoulder surfing
    D. Social engineering
    D. Social engineering
    (this multiple choice question has been scrambled)
  83. A user's PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install this image?

    A. USB
    B. DVD
    C. PXE
    D. BRD
    E. CD
    C. PXE
    (this multiple choice question has been scrambled)
  84. Which of the following identifies traffic based upon its physical network address?

    A. Geotracking
    B. MAC filtering
    C. Phishing
    D. Hashing
    B. MAC filtering
    (this multiple choice question has been scrambled)
  85. QUESTION 85A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO).

    A. User training
    B. Anti-malware
    C. Paper shredding
    D. Time of day restrictions
    E. Employee badges
    F. Mantraps
    • A. User training
    • C. Paper shredding
  86. Which of the following is TRUE about the difference between a worm and a virus?

    A. Worms self-propagate while viruses need human intervention to replicate.
    B. Viruses hide in the boot record while worms hide within the file system.
    C. Viruses disable the antivirus update service while worms kill the antivirus process.
    D. Worms are written in assembly while viruses are written with scripting languages.
    A. Worms self-propagate while viruses need human intervention to replicate.
    (this multiple choice question has been scrambled)
  87. A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network?

    A. Enable WPA2 wireless encryption.
    B. Change the router's default admin name and password.
    C. Place the router in a locked room.
    D. Disable the router's remote management feature.
    C. Place the router in a locked room.
    (this multiple choice question has been scrambled)
  88. A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this?

    A. System Configuration
    B. Network and Sharing Center
    C. User Accounts
    D. Task Manager
    C. User Accounts
    (this multiple choice question has been scrambled)
  89. A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet-capable applications. Which of the following issues is MOST likely affecting the smartphone?

    A. The user has 4G capability turned off, and is only on 2G.
    B. Wi-Fi is turned off; the cellular antenna is turned on.
    C. The user forgot to turn off Bluetooth before trying to make a call.
    D. The cellular antenna is turned off; Wi-Fi is still on.
    D. The cellular antenna is turned off; Wi-Fi is still on.
    (this multiple choice question has been scrambled)
  90. A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer?

    A. Power supply tester
    B. POST card
    C. Factory diagnostic CD
    D. Toner probe
    A. Power supply tester
    (this multiple choice question has been scrambled)
  91. A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task?

    A. Loopback plugs
    B. Corona wire
    C. Toner probe
    D. Wireless locator
    A. Loopback plugs
    (this multiple choice question has been scrambled)
  92. After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?

    A. Update the drivers using WHQL drivers
    B. Install additional memory to the printer
    C. Apply the latest OS service pack
    D. Install additional memory to each computer
    B. Install additional memory to the printer
    (this multiple choice question has been scrambled)
  93. Which of the following command line tools will terminate a non-system process without restarting the computer?

    A. Shutdown
    B. Erase
    C. Kill
    D. Break
    C. Kill
    (this multiple choice question has been scrambled)
  94. After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem?

    A. Remove all drives and rebuild the array.
    B. Plug the drive back in, the system will resume automatically.
    C. Reinsert the drive and boot.
    D. Replace the RAID controller and boot.
    C. Reinsert the drive and boot.
    (this multiple choice question has been scrambled)
  95. A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?

    A. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
    B. Running a full DEFRAG on the system
    C. Clearing the AppData temp folder entirely
    D. Clearing the Windows Update download cache entirely
    D. Clearing the Windows Update download cache entirely
    (this multiple choice question has been scrambled)
  96. A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?

    A. The wireless card is losing contact to its socket when the screen is opening/closing.
    B. The wireless signal cables are being crimped when the screen is opening/closing.
    C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.
    D. The hinges on the laptop screen are not strong enough to support the wireless signal cables.
    B. The wireless signal cables are being crimped when the screen is opening/closing.
    (this multiple choice question has been scrambled)
  97. A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?

    A. Confirm the computer is back on the network and has Internet connectivity
    B. They need to determine why the NIC was assigned a static IP address
    C. They need to annotate what the static IP address was and inform the employee's manager
    D. Identify the type of network card and what Operating System the computer is running
    A. Confirm the computer is back on the network and has Internet connectivity
    (this multiple choice question has been scrambled)
  98. After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?

    A. Run the malware removal program in Windows Safe Mode
    B. Reinstall the malware removal program from a trusted source
    C. Run the malware removal program while disconnected from the Internet
    D. Set the malware removal program to run each time the computer is rebooted
    A. Run the malware removal program in Windows Safe Mode
    (this multiple choice question has been scrambled)
  99. A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?

    A. IPCONFIG
    B. NETSTAT
    C. TRACERT
    D. NSLOOKUP
    C. TRACERT
    (this multiple choice question has been scrambled)
  100. A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO).

    A. Configure the workstation for a static IP
    B. Disable all wireless network connections
    C. Remove shortcuts to the application
    D. Block the application in Windows Firewall
    E. Change network location to Work
    F. Reroute the web address in HOSTS file
    • D. Block the application in Windows Firewall
    • F. Reroute the web address in HOSTS file

What would you like to do?

Home > Flashcards > Print Preview