Class C

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Author:
raschwe
ID:
239882
Filename:
Class C
Updated:
2013-10-10 02:57:56
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131011
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Description:
C
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  1. If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system?

    A. Emergency Restore CD
    B. USB flash drive
    C. Bluetooth connection
    D. Floppy disk
    B. USB flash drive
    (this multiple choice question has been scrambled)
  2. Which of the following is the MAXIMUM number of primary partitions that can be created on a hard drive withFAT32?

    A. 2
    B. 4
    C. 6
    D. 8
    B. 4
    (this multiple choice question has been scrambled)
  3. Phishing is:

    A. a technique used to obtain financial information from a user by compiling information from social networks and their friends.
    B. an infection that causes a computer to behave erratically by playing music and launching browser windows.
    C. an infection that causes a web browser to go to a different site than the one intended from a search result page.
    D. a technique used to obtain financial information from a user mimicking a legitimate website.
    D. a technique used to obtain financial information from a user mimicking a legitimate website.
    (this multiple choice question has been scrambled)
  4. The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:

    A. overheating.
    B. incompatible RAM.
    C. a faulty hard drive.
    D. a bad internal USB hub.
    A. overheating.
    (this multiple choice question has been scrambled)
  5. When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

    A. IDE cable.
    B. CMOS battery.
    C. video card.
    D. floppy cable.
    C. video card.
    (this multiple choice question has been scrambled)
  6. A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer?

    A. USB installation
    B. Clean installation
    C. Upgrade installation
    D. Unattended installation
    D. Unattended installation
    (this multiple choice question has been scrambled)
  7. A technician is configuring a PC that will have confidential information stored on it. To ensure that only authorized users can access this PC, which of the following should the technician do? (Select TWO).

    A. Disable the guest account
    B. Install antivirus applications
    C. Disable DHCP
    D. Change the SSID
    E. Change the default username
    • A. Disable the guest account
    • E. Change the default username
  8. A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstations on the network. Which of the following should the technician do?

    A. Enable wireless encryption
    B. Enable screensaver required passwords
    C. Enable Windows automatic updates
    D. Enable MAC filtering
    B. Enable screensaver required passwords
    (this multiple choice question has been scrambled)
  9. A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?

    A. The incorrect video card drivers are installed.
    B. The motherboard BIOS version is out of date.
    C. The power connector for the video card is unplugged.
    D. The video card is unsupported by the motherboard.
    C. The power connector for the video card is unplugged.
    (this multiple choice question has been scrambled)
  10. QUESTION 10A user receives a phone call from a person claiming to be from technical support. This person knows the user's name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. The technician also asks the user for their user ID and password so that they can clean the computer. This is an example of which of the following security threats?

    A. Social engineering
    B. Malware
    C. Virus
    D. Phishing
    A. Social engineering
    (this multiple choice question has been scrambled)
  11. A user has just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access? (Select TWO).

    A. Change router default logins
    B. Change the security settings on their computer
    C. Set encryption on the router
    D. Update router firmware
    E. Change the encryption on the computer's wireless adapter
    • A. Change router default logins
    • C. Set encryption on the router
  12. A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?

    A. The CRT On Screen Display (OSD)
    B. The video cable
    C. The CRT power cable
    D. The video card display driver
    B. The video cable
    (this multiple choice question has been scrambled)
  13. A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

    A. Fusing
    B. Transfer
    C. Development
    D. Paper handling
    C. Development
    (this multiple choice question has been scrambled)
  14. A Windows user states that every time they hit certain letter keys on their notebook, a number appears insteadof the letter. Which of the following items is MOST likely the cause of this problem?

    A. The user enabled accessibility options.
    B. The user changed the keyboard character set.
    C. The user enabled sticky keys.
    D. The user enabled num lock.
    D. The user enabled num lock.
    (this multiple choice question has been scrambled)
  15. A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem. Which of the following is an OS built-in tool that can be used to test this problem?

    A. Windows Memory Diagnostic
    B. Windows System Restore
    C. Windows System File Checker
    D. MSCONFIG
    A. Windows Memory Diagnostic
    (this multiple choice question has been scrambled)
  16. Which of the following should be regularly scheduled to fix hard drive errors?

    A. Check Disk
    B. Defragmentation
    C. Antivirus Scan
    D. System Restore
    A. Check Disk
    (this multiple choice question has been scrambled)
  17. A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?

    A. Document findings, actions, and outcomes
    B. Re-establish a new theory or escalate
    C. Establish a plan of action to resolve the problem
    D. Implement preventative measures
    B. Re-establish a new theory or escalate
    (this multiple choice question has been scrambled)
  18. After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?

    A. The scanner's alignment and calibration was not performed.
    B. The scanner lock switch on the device is locked.
    C. The multifunction printer's USB cable was plugged into the incorrect port.
    D. The printer driver was installed incorrectly.
    B. The scanner lock switch on the device is locked.
    (this multiple choice question has been scrambled)
  19. After replacing a motherboard on a customer's laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST?

    A. Check to see if there is a wireless switch on the laptop and its current position.
    B. Check if the WiFi antenna is connected properly to the wireless card.
    C. Replace the wireless card because it is not fully compatible with the new motherboard.
    D. Reinstall the driver of the WiFi card.
    B. Check if the WiFi antenna is connected properly to the wireless card.
    (this multiple choice question has been scrambled)
  20. The benefit of MAC filtering in wireless networking is that the network:

    A. uses static IP addresses.
    B. is more secure.
    C. is encrypted.
    D. is not visible.
    B. is more secure.
    (this multiple choice question has been scrambled)
  21. A technician is trying to request a new IP address to a customer's computer through the command prompt. Which of the following commands should the technician use?

    A. ipconfig /renew
    B. ipconfig /all
    C. ipconfig /release
    D. ipconfig /flushdns
    A. ipconfig /renew
    (this multiple choice question has been scrambled)
  22. A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue?

    A. NETSTAT
    B. IPCONFIG
    C. TRACERT
    D. NET SHOW
    B. IPCONFIG
    (this multiple choice question has been scrambled)
  23. A technician wants to know the MAC address of a computer. Which of the following commands would the technician use?

    A. PING
    B. NSLOOKUP
    C. NETSTAT
    D. IPCONFIG
    D. IPCONFIG
    (this multiple choice question has been scrambled)
  24. A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?

    A. SCANDSK
    B. FORMAT
    C. CHKDSK
    D. DEL
    B. FORMAT
    (this multiple choice question has been scrambled)
  25. When securing a new wireless router, which of the following should be changed FIRST?

    A. Radio power levels
    B. DHCP settings
    C. Default SSID
    D. Default password
    D. Default password
    (this multiple choice question has been scrambled)
  26. A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

    A. Power supply tester
    B. Events logs
    C. Toner probe
    D. Loopback plugs
    A. Power supply tester
    (this multiple choice question has been scrambled)
  27. A client has a computer that is infected with several viruses and spyware. Which of the following should the technician perform FIRST before spyware removal?

    A. Run the chkdsk /r command
    B. Disable system restore
    C. Disable network cards
    D. Run Windows Update
    B. Disable system restore
    (this multiple choice question has been scrambled)
  28. A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?

    A. Device Manager
    B. Task Manager
    C. Task Scheduler
    D. CHKDSK
    B. Task Manager
    (this multiple choice question has been scrambled)
  29. Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?

    A. -a
    B. -f
    C. -t
    D. -n
    A. -a
    (this multiple choice question has been scrambled)
  30. A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of the following utilities should the technician use to identify the criteria?

    A. Performance Monitor
    B. Users and Groups
    C. MSCONFIG
    D. Local Security Policy
    D. Local Security Policy
    (this multiple choice question has been scrambled)
  31. In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data?

    A. Change SSID name
    B. Set encryption
    C. Reduce broadcast power
    D. Enable MAC filtering
    B. Set encryption
    (this multiple choice question has been scrambled)
  32. Which of the following commands is used to map a network drive?

    A. NETSTAT
    B. NBTSTAT
    C. NET USE
    D. NETMAP
    C. NET USE
    (this multiple choice question has been scrambled)
  33. A technician recently setup a new wired network and wants to ensure only their computers can use it. Which of the following is the MOST secure way to accomplish this?

    A. Enable an intrusion detection system.
    B. Make sure the computers are using strong passwords.
    C. Assign the computers static IP addresses.
    D. Disable the extra ports on the router.
    D. Disable the extra ports on the router.
    (this multiple choice question has been scrambled)
  34. Which of the following BEST describes a method for installing an operating system across the network?

    A. IEEE 1394
    B. USB 3.0
    C. NTFS
    D. PXE
    D. PXE
    (this multiple choice question has been scrambled)
  35. Which of the following would be the BEST format for optical media?

    A. CDFS
    B. NTFS
    C. FAT32
    D. EXT3
    A. CDFS
    (this multiple choice question has been scrambled)
  36. After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?

    A. Refresh rate set too high
    B. Resolution set too low
    C. Resolution set too high
    D. Refresh rate set too low
    B. Resolution set too low
    (this multiple choice question has been scrambled)
  37. After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode.Which of the following should be attempted FIRST to correct the problem? (Select TWO).

    A. Change the input mode on the monitor
    B. Reboot the operating system
    C. Reload the display adapter drivers
    D. Toggle the display using the keyboard shortcut
    E. Verify network connectivity
    • A. Change the input mode on the monitor
    • D. Toggle the display using the keyboard shortcut
  38. A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution?

    A. Install an additional case fan for proper ventilation.
    B. Power down the system and replace the CPU.
    C. Remove the side panel for proper ventilation.
    D. Power down the system and replace the power supply.
    D. Power down the system and replace the power supply.
    (this multiple choice question has been scrambled)
  39. Which of the following security measures is usually found in a laptop?

    A. Biometrics
    B. Hypervisor
    C. Bollard
    D. Key fobs
    A. Biometrics
    (this multiple choice question has been scrambled)
  40. Which of the following can be achieved with Group Policy to help with workstation security measures?

    A. Complexity requirements
    B. BIOS password
    C. BitLocker password
    D. Wake on LAN
    A. Complexity requirements
    (this multiple choice question has been scrambled)
  41. Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

    A. Safe mode
    B. REGEDIT
    C. Recovery console
    D. MSCONFIG
    A. Safe mode
    (this multiple choice question has been scrambled)
  42. A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?

    A. Failing second hard drive
    B. Bad CPU fan
    C. Bad CMOS chip
    D. Failing system hard drive
    A. Failing second hard drive
    (this multiple choice question has been scrambled)
  43. A user's laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?

    A. USB hard drive enclosure
    B. Use a SCSI to USB adaptor
    C. Copy their data to a USB flash drive
    D. Burn their data to DVDs
    A. USB hard drive enclosure
    (this multiple choice question has been scrambled)
  44. Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

    A. Replace the LCD
    B. Replace the back bezel
    C. Replace the inverter
    D. Replace back light
    A. Replace the LCD
    (this multiple choice question has been scrambled)
  45. A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly. Which of the following should the technician perform to resolve this issue without any data loss? (Select TWO).

    A. Remove network drivers
    B. Install Windows XP Service Pack 3
    C. Reinstall Windows 7 Professional
    D. Install Windows 7 Service Pack 1
    E. Boot up in safe mode
    • A. Remove network drivers
    • E. Boot up in safe mode
  46. In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?

    A. Windows Vista Business
    B. Windows 7 Starter
    C. Windows 7 Professional
    D. Windows 7 Home Premium
    C. Windows 7 Professional
    (this multiple choice question has been scrambled)
  47. The Aero feature is found in which of the following operating systems? (Select TWO).

    A. Windows 7 Home Premium
    B. Windows 7 Starter
    C. Windows Vista Enterprise
    D. Windows XP Media Center
    E. Windows XP 64-bit Professional
    • A. Windows 7 Home Premium
    • C. Windows Vista Enterprise
  48. An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select?

    A. Windows Vista Home Premium
    B. Windows 7 Professional
    C. Windows XP Media Center
    D. Windows 7 Home Premium
    B. Windows 7 Professional
    (this multiple choice question has been scrambled)
  49. A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router? (Select TWO).

    A. DMZ
    B. DHCP
    C. ARP
    D. SSID
    E. MAC filtering
    • B. DHCP
    • E. MAC filtering
  50. A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO).

    A. Ipconfig /renew
    B. Ipconfig /registerdns
    C. Ipconfig /all
    D. Ipconfig /flushdns
    E. Ipconfig /release
    • A. Ipconfig /renew
    • E. Ipconfig /release
  51. A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot this issue?

    A. Check the network cable
    B. Assign a static IP address
    C. Replace network card
    D. Reinstall the network drivers
    A. Check the network cable
    (this multiple choice question has been scrambled)
  52. A technician has installed the hardware for a SOHO wired network. Which of the following is the FIRST step to securing the network?

    A. Assign static IP addresses
    B. Disable unused ports
    C. Change default usernames and passwords
    D. Enable MAC filtering
    C. Change default usernames and passwords
    (this multiple choice question has been scrambled)
  53. A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?

    A. Quick format
    B. Drive degauss
    C. Standard format
    D. Change the jumpers on the hard drive
    B. Drive degauss
    (this multiple choice question has been scrambled)
  54. Which of the following is a security threat that uses email to trick users?

    A. Phishing
    B. Shoulder surfing
    C. Virus
    D. Spyware
    A. Phishing
    (this multiple choice question has been scrambled)
  55. A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?

    A. A memory module has become unseated.
    B. The hard drive cable has become unseated.
    C. The CMOS battery is bad.
    D. The heat sink retaining clip has broken loose.
    D. The heat sink retaining clip has broken loose.
    (this multiple choice question has been scrambled)
  56. A technician is diagnosing a PC running Windows 7 which has been affected with an "NTLDR is missing" error message. Which of the following command line tools would BEST resolve the problem?

    A. Fixboot
    B. CHKDSK
    C. Scandisk
    D. DEFRAG
    A. Fixboot
    (this multiple choice question has been scrambled)
  57. A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?

    A. Check the boot.ini on the PC for malicious entries.
    B. Install a more expensive spam filter.
    C. Upgrade the email client to a newer version.
    D. Change the account password.
    D. Change the account password.
    (this multiple choice question has been scrambled)
  58. A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).

    A. Check the PSU integrity
    B. Check the CMOS battery
    C. Check the video card integrity
    D. Check the memory integrity
    E. Check the optical drive integrity
    • A. Check the PSU integrity
    • D. Check the memory integrity
  59. A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?

    A. The type of IDE cable used for the hard drive
    B. The amount of available power to the hard drive
    C. The CMOS battery charge
    D. The memory configuration
    D. The memory configuration
    (this multiple choice question has been scrambled)
  60. A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing ?reboot to try again." Which of the following would be the BEST way to resolve this?

    A. Change BIOS options to remove CD drive from the boot order.
    B. Set the SATA setting in BIOS to AHCI from IDE.
    C. Change BIOS options to remove floppy drive from the boot order.
    D. Change BIOS options to remove USB device from the boot order.
    D. Change BIOS options to remove USB device from the boot order.
    (this multiple choice question has been scrambled)
  61. A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?

    A. The wireless on/off switch is not in the on position.
    B. The motherboard drivers are not current.
    C. The keyboard is faulty and turns the wireless NIC on and off.
    D. The drivers for the NIC need to be updated.
    D. The drivers for the NIC need to be updated.
    (this multiple choice question has been scrambled)
  62. Which of the following commands may need to be run after a virus removal if the computer will not boot?

    A. FIXMBR
    B. MSCONFIG
    C. SCANDSK
    D. DXDIAG
    A. FIXMBR
    (this multiple choice question has been scrambled)
  63. A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?

    A. \usernameservername
    B. \shareservername
    C. \passwordshare
    D. \servernameshare
    D. \servernameshare
    (this multiple choice question has been scrambled)
  64. Which of the following is the MINIMUM account required to install most programs on Windows XP?

    A. Standard user
    B. Guest
    C. Power user
    D. Administrator
    C. Power user
    (this multiple choice question has been scrambled)
  65. Which of the following security methods is BEST used to track access to a server room?

    A. Mantrap
    B. Biometric lock
    C. Sign-in log
    D. Key lock
    B. Biometric lock
    (this multiple choice question has been scrambled)
  66. Which of the following user accounts should be disabled to adhere to security best practices?

    A. Standard user
    B. Guest
    C. Power user
    D. Administrator
    B. Guest
    (this multiple choice question has been scrambled)
  67. Which of the following user accounts should be renamed to adhere to security best practices?

    A. Standard user
    B. Administrator
    C. Guest
    D. Power user
    B. Administrator
    (this multiple choice question has been scrambled)
  68. When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?

    A. OS not found on boot
    B. Hard drive failure
    C. RAID array failure
    D. BSOD
    B. Hard drive failure
    (this multiple choice question has been scrambled)
  69. A wireless network is experiencing intermittent connectivity. Which of the following would BEST resolve this issue?

    A. Enable wireless encryption
    B. Disable SSID broadcasting
    C. Enable MAC filtering
    D. Change broadcast channel
    D. Change broadcast channel
    (this multiple choice question has been scrambled)
  70. When configuring user accounts, which of the following should a technician perform?

    A. Assign the minimum required access to the users
    B. Make all users local administrators
    C. Make all users standard users
    D. Assign the maximum required access to the users
    A. Assign the minimum required access to the users
    (this multiple choice question has been scrambled)
  71. A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?

    A. Low level format
    B. Standard format
    C. Degaussing tool
    D. Shredder
    B. Standard format
    (this multiple choice question has been scrambled)
  72. Which of the following security threats do shredders help prevent?

    A. Dumpster diving
    B. Phishing
    C. Worms
    D. Malware
    A. Dumpster diving
    (this multiple choice question has been scrambled)
  73. A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?

    A. Update the keyboard drivers
    B. Replace the keyboard
    C. Change the character mapping
    D. Turn off number lock
    D. Turn off number lock
    (this multiple choice question has been scrambled)
  74. Which of the following is the correct path to determine the IP address on an iOS device?

    A. General> Settings> Wi-Fi> SSID Name> Network> IP address
    B. Wi-Fi> SSID Name> Network> IP address
    C. Location Services> Settings> Wi-Fi> SSID Name> Network> IP address
    D. Settings> General> Network> Wi-Fi> SSID Name> IP address
    D. Settings> General> Network> Wi-Fi> SSID Name> IP address
    (this multiple choice question has been scrambled)
  75. A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?

    A. Overwrite the hard drives.
    B. Drill into the hard drives.
    C. Sanitize the hard drives.
    D. Degauss the hard drives.
    B. Drill into the hard drives.
    (this multiple choice question has been scrambled)
  76. A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?

    A. The router is broadcasting in Mixed Mode.
    B. The laptop is not close enough to the router.
    C. The router should be set to "G-Only".
    D. The laptop needs a dedicated access point.
    A. The router is broadcasting in Mixed Mode.
    (this multiple choice question has been scrambled)
  77. Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO).

    A. Infrared
    B. USB
    C. FireWire
    D. Wi-Fi
    E. Parallel
    • B. USB
    • D. Wi-Fi
  78. A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?

    A. Use function keys
    B. Reboot the laptop
    C. Increase the resolution
    D. Go to the Power Options in Control Panel
    A. Use function keys
    (this multiple choice question has been scrambled)
  79. A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?

    A. Reboot the printer
    B. Check the link lights on printer NIC
    C. Reboot client PC
    D. Check the toner cartridge
    B. Check the link lights on printer NIC
    (this multiple choice question has been scrambled)
  80. A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?

    A. REGEDIT
    B. MSCONFIG
    C. SERVICES.MSC
    D. MSINFO32
    B. MSCONFIG
    (this multiple choice question has been scrambled)
  81. From which of the following tools can a technician locate the PID of an application?

    A. Task Manager
    B. Computer Management
    C. Local Security Policy
    D. MSCONFIG
    A. Task Manager
    (this multiple choice question has been scrambled)
  82. A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?

    A. System
    B. Security center
    C. Power options
    D. Local security policy
    D. Local security policy
    (this multiple choice question has been scrambled)
  83. A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?

    A. Internet Explorer cache is full
    B. Not all viruses have been fixed
    C. Host file has been manipulated
    D. NIC driver is damaged
    C. Host file has been manipulated
    (this multiple choice question has been scrambled)
  84. Which of the following file system types is used for optical media?

    A. FAT
    B. NTFS
    C. FAT32
    D. CDFS
    D. CDFS
    (this multiple choice question has been scrambled)
  85. A user has setup a SOHO and needs to implement a network configuration that allows for sharing of devices and files across the network without the complexity of a centralized server. Which of the following would be MOST appropriate?

    A. WAN
    B. WorkGroup
    C. Domain
    D. PAN
    B. WorkGroup
    (this multiple choice question has been scrambled)
  86. A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?

    A. Status in Device Manager
    B. Laptop battery levels
    C. Available hard drive space
    D. External antenna switch
    D. External antenna switch
    (this multiple choice question has been scrambled)
  87. Which of the following supports IP telephony devices without requiring external power?

    A. QoS
    B. PoE
    C. WEP
    D. VPN
    B. PoE
    (this multiple choice question has been scrambled)
  88. A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?

    A. USB 2.0 is plugged into USB 1.1 port
    B. RAM not seated properly
    C. Optical media was left in the drive
    D. Network cable is unplugged
    B. RAM not seated properly
    (this multiple choice question has been scrambled)
  89. A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of the following switch features would a technician recommend?

    A. Wake-on-LAN
    B. Gigabit
    C. QoS
    D. PoE
    D. PoE
    (this multiple choice question has been scrambled)
  90. A customer reports that after a technician cleaned up a rogue antivirus program, the customer cannot browse the web. Which of the following should the technician check to resolve the situation?

    A. Proxy settings
    B. Browsing history
    C. User privileges
    D. Firewall settings
    A. Proxy settings
    (this multiple choice question has been scrambled)
  91. A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows deployment server. Which of the following will be the BEST to use in this scenario?

    A. USB flash
    B. Windows 7 DVD
    C. UEFI
    D. PXE
    D. PXE
    (this multiple choice question has been scrambled)
  92. A computer program that functions normally while quietly installing malicious software on a machine is known as a:
    A. Trojan.
    B. Worm.
    C. Phishing attack.
    D. DDoS attack.
    A. Trojan.
    (this multiple choice question has been scrambled)
  93. Which of the following security threats is BEST mitigated through proper user training?

    A. A Worm
    B. Social Engineering
    C. Browser Adware
    D. Rootkits
    B. Social Engineering
    (this multiple choice question has been scrambled)
  94. A user sent an email requesting that a technician check if a computer is on and connected to the Internet so the user can login from home. Which of the following commands in the command prompt would a technician use to verify if the computer is on and connected without having to go to the computer?

    A. NSLOOKUP
    B. PING
    C. NETSTAT
    D. IPCONFIG
    B. PING
    (this multiple choice question has been scrambled)
  95. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions?

    A. ASR
    B. FIXMBR
    C. SFC
    D. Repair Disk
    C. SFC
    (this multiple choice question has been scrambled)
  96. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk". Which of the following should the technician check FIRST?

    A. Verify the computer will boot into safe mode.
    B. Verify the operating system is installed correctly.
    C. Verify that all removable drives are empty.
    D. Verify Boot.ini is on the hard drive.
    C. Verify that all removable drives are empty.
    (this multiple choice question has been scrambled)
  97. The practice of following an authorized person through an entrance without using a badge to defeat security is called:

    A. spamming
    B. phishing
    C. shredding
    D. tailgating
    D. tailgating
    (this multiple choice question has been scrambled)
  98. Turnstiles and other mantraps will prevent which of the following security threats?

    A. Tailgating
    B. Viruses
    C. Rootkits
    D. Shoulder surfing
    A. Tailgating
    (this multiple choice question has been scrambled)
  99. Which of the following encryption standards is found on older wireless devices and provides minimal security?

    A. WPA2
    B. WEP
    C. WPA
    D. AES
    B. WEP
    (this multiple choice question has been scrambled)
  100. An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?

    A. Physical obstructions
    B. Paper levels
    C. Proper lighting
    D. Printer share name
    A. Physical obstructions
    (this multiple choice question has been scrambled)

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