Class D

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Author:
raschwe
ID:
239885
Filename:
Class D
Updated:
2013-10-10 02:57:38
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131011
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  1. Browser redirection is caused by which of the following types of viruses?

    A. Hijack
    B. Worm
    C. Keylogger
    D. Trojan
    A. Hijack
    (this multiple choice question has been scrambled)
  2. A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

    A. System Control Panel
    B. Task Manager
    C. Event Viewer
    D. MSCONFIG
    C. Event Viewer
    (this multiple choice question has been scrambled)
  3. Which of the following tools would be used to connect CAT5e cabling to a patch panel?

    A. Crimper
    B. Loopback plugs
    C. Punch down
    D. Wire strippers
    C. Punch down
    (this multiple choice question has been scrambled)
  4. A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else they can do to improve their security. Which of the following will have the MOST impact on network security? (Select TWO).

    A. Install additional antivirus software
    B. Disable screen savers
    C. Conduct a daily security audit
    D. Assign security rights based on job roles
    E. Use strong passwords
    • D. Assign security rights based on job roles
    • E. Use strong passwords
  5. A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

    A. Jumper settings
    B. Device boot order
    C. Hard drive cable
    D. PXE boot settings
    B. Device boot order
    (this multiple choice question has been scrambled)
  6. A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this?

    A. Device Manager
    B. System Configuration
    C. Data Sources
    D. Disk Management
    D. Disk Management
    (this multiple choice question has been scrambled)
  7. A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue?

    A. Local security policy settings is incorrect
    B. Windows firewall is enabled
    C. Wake-on-LAN is disabled
    D. The technician does not have permissions
    B. Windows firewall is enabled
    (this multiple choice question has been scrambled)
  8. An Internet browser's cookie could be classified as which of the following?

    A. Spyware
    B. Phishing
    C. Rootkit
    D. Malware
    A. Spyware
    (this multiple choice question has been scrambled)
  9. A technician is working on a workstation that is receiving read/write failures when trying to access a particular file. Which of the following commands should the technician use to resolve this issue?

    A. FORMAT
    B. DISKPART
    C. CHKDSK
    D. FDISK
    C. CHKDSK
    (this multiple choice question has been scrambled)
  10. A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7. Which of the following should the technician use to accomplish this task?

    A. User Access Control
    B. Local Security Policy
    C. Users and Groups
    D. Windows Security Center
    B. Local Security Policy
    (this multiple choice question has been scrambled)
  11. A technician needs to change the minimum password length to 8 characters to make it more secure. Which of the following system settings should the technician configure?

    A. Windows Security Center
    B. System Configuration
    C. Windows Firewall
    D. Local Security Policy
    D. Local Security Policy
    (this multiple choice question has been scrambled)
  12. A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which of the following tools should be used to accomplish this?

    A. CHKDSK
    B. DISKPART
    C. SYSPREP
    D. Windows 7 Advisor
    C. SYSPREP
    (this multiple choice question has been scrambled)
  13. A technician needs to create a new folder from the command line on the root of the C. drive. Which of the following is the correct command to use?

    A. RD
    B. CD
    C. MD
    D. PUSHD
    C. MD
    (this multiple choice question has been scrambled)
  14. A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause?

    A. Incorrect input voltage setting
    B. ACPI is disabled
    C. Clogged temporary file folders
    D. Internal dust buildup
    D. Internal dust buildup
    (this multiple choice question has been scrambled)
  15. A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTEROPTICAL DRIVE. CABLE SELECT Which of the following jumper configurations should be used instead?

    A. HDD. Cable Select; Optical Drive. Master
    B. HDD. Master; Optical Drive. Master
    C. HDD. Slave; Optical Drive. Slave
    D. HDD. Cable Select; Optical Drive. Cable Select
    D. HDD. Cable Select; Optical Drive. Cable Select
    (this multiple choice question has been scrambled)
  16. A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn?

    A. Processor
    B. PSU
    C. CMOS battery
    D. Hard drive
    B. PSU
    (this multiple choice question has been scrambled)
  17. A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play?

    A. The hard drive is disconnected.
    B. A 40-pin cable was used instead of an 80-pin cable to connect the HDD.
    C. Both PATA devices are incorrectly set to the master jumper setting.
    D. The hard drive has corrupted sectors and needs a CHKDSK scan.
    C. Both PATA devices are incorrectly set to the master jumper setting.
    (this multiple choice question has been scrambled)
  18. A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem?

    A. Replace the failed drives and restore the data from a known good backup.
    B. Reseat the drives, backup the data, and then replace them.
    C. Reseat the drives and monitor the RAID status over a few days.
    D. Replace the failed drives and verify the RAID rebuilds completely.
    D. Replace the failed drives and verify the RAID rebuilds completely.
    (this multiple choice question has been scrambled)
  19. A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?

    A. Reseat the drive and verify the RAID array is healthy
    B. Replace the failed drive and verify the RAID is healthy.
    C. Add a fifth drive and make it a spare.
    D. Replace the failed drive and restore the data.
    B. Replace the failed drive and verify the RAID is healthy.
    (this multiple choice question has been scrambled)
  20. A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?

    A. Power supply tester
    B. Multimeter
    C. BIOS flash
    D. POST card
    D. POST card
    (this multiple choice question has been scrambled)
  21. A technician would like to limit computer access to certain users. Which of the following should be configured?

    A. Advanced security
    B. Boot.ini file
    C. System configuration
    D. Local security policy
    D. Local security policy
    (this multiple choice question has been scrambled)
  22. A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?

    A. Computer manual
    B. Network diagram
    C. Wiring scheme
    D. Asset management
    A. Computer manual
    (this multiple choice question has been scrambled)
  23. Which of the following options is MOST likely active on a network of three workstations, running Windows 7 Home Edition x64, to enable File and Print sharing?

    A. HomeGroup
    B. WorkGroup
    C. Domain Setup
    D. Active Directory
    A. HomeGroup
    (this multiple choice question has been scrambled)
  24. A technician is reconfiguring an email account for off-line mode. Which of the following will describe the expected time of account synchronization with the email server?

    A. It will depend on the time when the account was last synchronized.
    B. There is no off-line mode for email.
    C. It will depend on the SMTP settings of the email server.
    D. It will depend on the POP settings of the email server.
    A. It will depend on the time when the account was last synchronized.
    (this multiple choice question has been scrambled)
  25. An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?

    A. Task Manager
    B. MSCONFIG
    C. Disk Management
    D. Administrative Tools
    A. Task Manager
    (this multiple choice question has been scrambled)
  26. Which of the following common security threats could be occurring when a user calls and requests his coworker's password?

    A. Spyware
    B. Shoulder surfing
    C. Phishing
    D. Social engineering
    D. Social engineering
    (this multiple choice question has been scrambled)
  27. A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?

    A. Establish a theory
    B. Establish a plan of action to resolve the problem
    C. Identify the problem
    D. Document finding, actions, and outcomes
    C. Identify the problem
    (this multiple choice question has been scrambled)
  28. An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this?

    A. Task Scheduler
    B. System Configuration
    C. Task Manager
    D. Performance Monitor
    D. Performance Monitor
    (this multiple choice question has been scrambled)
  29. Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?

    A. Add/Remove Programs
    B. Programs and Features
    C. Folder Options
    D. Administrator Tools
    B. Programs and Features
    (this multiple choice question has been scrambled)
  30. A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?

    A. Dropped in shipping
    B. Incorrect installation
    C. Dead pixels
    D. Using wrong video connector
    C. Dead pixels
    (this multiple choice question has been scrambled)
  31. A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue?

    A. Adjust power settings
    B. Install a higher capacity battery
    C. Replace the wireless card
    D. Disable screensaver
    A. Adjust power settings
    (this multiple choice question has been scrambled)
  32. Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed?

    A. iMac
    B. Bluetooth
    C. iTunes
    D. Safari
    C. iTunes
    (this multiple choice question has been scrambled)
  33. Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?

    A. Power supply testers
    B. Cable testers
    C. Screwdrivers
    D. Pliers
    C. Screwdrivers
    (this multiple choice question has been scrambled)
  34. Which of the following utilities will display a listing of active IP ports on the computer being tested?

    A. NETSTAT
    B. TRACERT
    C. PING
    D. IPCONFIG
    A. NETSTAT
    (this multiple choice question has been scrambled)
  35. Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

    A. DEL
    B. ERASE
    C. SHUTDOWN
    D. KILL
    D. KILL
    (this multiple choice question has been scrambled)
  36. When securing a small office home office (SOHO) that has empty cubicles with unused network ports, which of the following can be used to secure ONLY the unused ports?

    A. Use DHCP addressing on the network.
    B. Disable DNS on the network.
    C. Power down the router when it is not being used.
    D. Disable the ports on the router or switch.
    D. Disable the ports on the router or switch.
    (this multiple choice question has been scrambled)
  37. QUESTION 37New smart phones have features that allow them to be backed up to a remote location. Of which of the following is this an example?

    A. iCloud
    B. App Market
    C. iOS
    D. Desktop Manager
    A. iCloud
    (this multiple choice question has been scrambled)
  38. Which of the following should a technician do LAST after cleaning up a virus infection?

    A. Enable system restore and create restore point
    B. Update antivirus software
    C. Educate the end user
    D. Schedule scans and updates
    C. Educate the end user
    (this multiple choice question has been scrambled)
  39. A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?

    A. Administrator
    B. Power User
    C. Standard
    D. Remote Desktop Users
    C. Standard
    (this multiple choice question has been scrambled)
  40. A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).

    A. Run a full antivirus scan.
    B. Defragment the hard disk.
    C. Run antivirus updates.
    D. Run Windows updates.
    E. Configure the firewall to access the Internet.
    • C. Run antivirus updates.
    • D. Run Windows updates.
  41. A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?

    A. Document the symptoms of the virus.
    B. Unplug it from the network.
    C. Run an antivirus update and then a full scan.
    D. Turn off the computer using the power switch.
    B. Unplug it from the network.
    (this multiple choice question has been scrambled)
  42. Which of the following is the BEST definition of what an accelerometer does?

    A. Measures velocity in a given direction
    B. Calculates the rotation of a device
    C. Prolongs battery life
    D. Makes the device run with more speed
    A. Measures velocity in a given direction
    (this multiple choice question has been scrambled)
  43. Which of the following are examples of physical security? (Select TWO).

    A. Badges
    B. Anti-virus
    C. Encryption
    D. Firewalls
    E. Locked doors
    • A. Badges
    • E. Locked doors
  44. Which of the following scenarios BEST defines phishing?

    A. A user receives an email from a person in another country with a story as to why they need help with a financial arrangement.
    B. A user receives a pop-up message about a virus from a company that states that if they buy this product it will remove the virus.
    C. A user receives an email from a friend to download a picture but the file format ends in .exe.
    D. A user receives a message about unwanted activity from their antivirus asking to remove the suspect file.
    A. A user receives an email from a person in another country with a story as to why they need help with a financial arrangement.
    (this multiple choice question has been scrambled)
  45. Which of the following would be the BEST way to combat social engineering?

    A. User education
    B. Badges
    C. Deny social networks through the firewall
    D. Strong password usage
    A. User education
    (this multiple choice question has been scrambled)
  46. Which of the following components would a user MOST need when building a virtual server? (Select TWO).

    A. Networking speed
    B. High-end sound card
    C. RAM
    D. High-end video card
    E. HDMI
    F. CPU
    • C. RAM
    • F. CPU
  47. Which of the following commands would a technician use to map a network share?

    A. IPCONFIG
    B. NSLOOKUP
    C. NET
    D. COPY
    C. NET
    (this multiple choice question has been scrambled)
  48. A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this?

    A. Ensure the user is not utilizing a proxy server.
    B. Remove all Internet shortcuts.
    C. Clear all Internet cache and saved passwords.
    D. Delete all Internet cookies.
    A. Ensure the user is not utilizing a proxy server.
    (this multiple choice question has been scrambled)
  49. A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT?

    A. Repair the boot up sequence using recovery console.
    B. Restart the system to verify the proper boot sequence.
    C. Inform the customer the hard drive has crashed and replace the drive.
    D. Restart the system, booting from a system recovery disk.
    B. Restart the system to verify the proper boot sequence.
    (this multiple choice question has been scrambled)
  50. The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements?

    A. Configure the use of DHCP.
    B. Configure the router to allow access by MAC address.
    C. Configure the network to utilize a proxy.
    D. Configure the use of static IP addresses.
    B. Configure the router to allow access by MAC address.
    (this multiple choice question has been scrambled)
  51. A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?

    A. Ensure the game system has a static IP address.
    B. Contact the manufacturer to see if service is available.
    C. Ensure the game system has updated firmware.
    D. Ensure the correct ports are open.
    D. Ensure the correct ports are open.
    (this multiple choice question has been scrambled)
  52. A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt. Which of the following is the utility that the technician should use to access Remote Desktop Connection?

    A. MSINFO32
    B. SERVICES.MSC
    C. MSCONFIG
    D. MSTSC
    D. MSTSC
    (this multiple choice question has been scrambled)
  53. A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?

    A. Check the printer connection.
    B. Stop and start the printer.
    C. Reboot the computer.
    D. Clear the print queue.
    D. Clear the print queue.
    (this multiple choice question has been scrambled)
  54. A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST?

    A. Visit the hard disk vendor's site and run a hardware check on the drive.
    B. Format the drive and restore from a previous image.
    C. Run CHKDSK immediately and replace the drive if it is bad.
    D. Put the hard drive in another system and back up all data from it.
    D. Put the hard drive in another system and back up all data from it.
    (this multiple choice question has been scrambled)
  55. A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason?

    A. Radio switch on laptop is disabled
    B. User is too far away from the access point
    C. Channel interference
    D. Radio switch on laptop is enabled
    A. Radio switch on laptop is disabled
    (this multiple choice question has been scrambled)
  56. A user on a domain network cannot install software that they need. Which of the following user groups is this user MOST likely associated with?

    A. Power user
    B. Standard user
    C. Guest user
    D. Administrator
    B. Standard user
    (this multiple choice question has been scrambled)
  57. A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

    A. "What exactly does not work?"
    B. "Does the PC turn on?"
    C. "Can you get to the Internet?"
    D. "Are you able to sign on?"
    A. "What exactly does not work?"
    (this multiple choice question has been scrambled)
  58. A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem?

    A. There are conflicting operating systems.
    B. The system has a BSOD.
    C. Not enough memory is available.
    D. The user has a USB key attached.
    D. The user has a USB key attached.
    (this multiple choice question has been scrambled)
  59. QUESTION 59A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?

    A. Report to the supervisor
    B. Document the cause and solution
    C. Inform the user
    D. Establish a plan of action
    D. Establish a plan of action
    (this multiple choice question has been scrambled)
  60. Which of the following paths would a technician use to map a network drive?

    A. //servernameusershare
    B. \servername/usershare
    C. \servernameusershare
    D. //servername/usershare
    C. \servernameusershare
    (this multiple choice question has been scrambled)
  61. Which of the following is considered a method of physical security?

    A. NTFS
    B. Firewall
    C. Strong passwords
    D. Cipher locked doors
    D. Cipher locked doors
    (this multiple choice question has been scrambled)
  62. A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which of the following applies?

    A. The host computer will quarantine the VM automatically.
    B. The host computer will automatically delete the VM.
    C. The VM will crash and cause irreparable damage to the host PC.
    D. The VM can be shut down with no harm to the host PC.
    D. The VM can be shut down with no harm to the host PC.
    (this multiple choice question has been scrambled)
  63. Which of the following ports MUST be open in order for Remote Desktop to function?

    A. 3389
    B. 5900
    C. 53
    D. 80
    A. 3389
    (this multiple choice question has been scrambled)
  64. A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:

    A. running calibrate.
    B. replacing the fuser.
    C. replacing the network cable.
    D. replacing the drum.
    D. replacing the drum.
    (this multiple choice question has been scrambled)
  65. A user wants to quickly install the most recent security patch released. Which of the following options can be selected from the Windows Update website?

    A. Automatic settings
    B. Express settings
    C. Custom settings
    D. Advanced settings
    B. Express settings
    (this multiple choice question has been scrambled)
  66. Which of the following has the HIGHEST level rights?

    A. Guest User
    B. Standard User
    C. Power User
    D. Remote Desktop User
    C. Power User
    (this multiple choice question has been scrambled)
  67. Which of the following allows a user to reset their password with a series of security questions that only the user should know?

    A. Permission propagation
    B. Administration
    C. Authentication
    D. Verification
    C. Authentication
    (this multiple choice question has been scrambled)
  68. A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT department. Which of the following information does the technician need?

    A. Server and gateway
    B. IP address and DNS
    C. Server and domain
    D. IP address and domain
    C. Server and domain
    (this multiple choice question has been scrambled)
  69. Which of the following is an advantage of a virtual machine hosted on a PC?

    A. Reduces the amount of physical hardware required.
    B. Reduces the amount of CPU required on the host PC.
    C. Reduces the amount of RAM required on the host PC.
    D. Reduces the training required for employees.
    A. Reduces the amount of physical hardware required.
    (this multiple choice question has been scrambled)
  70. When scheduling a backup for preventative maintenance, which of the following would ensure all data was captured?

    A. Incremental
    B. Daily
    C. Differential
    D. Full
    D. Full
    (this multiple choice question has been scrambled)
  71. Which of the following commands can be used in Windows XP to modify when the CHKDSK command runs?

    A. IPCONFIG
    B. CONVERT
    C. CHKNTFS
    D. SCANDSK
    C. CHKNTFS
    (this multiple choice question has been scrambled)
  72. A user gets a warning from their ISP about illegally downloading copyrighted movies. The user insists that they did not download any movies and calls a technician to implement stronger small office home office (SOHO)security. Which of the following will allow only known workstations to connect to the SOHO router?

    A. Static IPs
    B. WPA password
    C. WEP password
    D. MAC filtering
    D. MAC filtering
    (this multiple choice question has been scrambled)
  73. A technician is installing a webcam in a nursery for a user to monitor their baby. The user wants to ensure that the webcam is not broadcasting externally. Which of the following would the technician implement on the SOHO router to prevent the broadcast?

    A. Enable MAC filtering
    B. Block the outbound port
    C. Change the default SSID
    D. Enable static IPs
    B. Block the outbound port
    (this multiple choice question has been scrambled)
  74. A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.11b to 802.11g with the manufacturer's default settings. The user lives in an apartment building and is still experiencing slowness to the Internet after the installations. Which of the following is the MOST secure option that a technician could implement to resolve this issue?

    A. Disable the WAN port
    B. Enable MAC filtering
    C. Hide the SSID
    D. Assign static IP addresses
    B. Enable MAC filtering
    (this multiple choice question has been scrambled)
  75. A user wants to prevent access to specific websites to prevent their children from accidently accessing them. Which of the following can be implemented?

    A. A switch
    B. Antivirus software
    C. A firewall
    D. Antispyware software
    C. A firewall
    (this multiple choice question has been scrambled)
  76. A technician has upgraded an internal WiFi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue?

    A. WIFI card drivers are not installed.
    B. The laptop's memory is faulty.
    C. One of the antenna wires is unplugged.
    D. The laptop's battery is dead.
    C. One of the antenna wires is unplugged.
    (this multiple choice question has been scrambled)
  77. A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications?

    A. Virtualization workstation
    B. Thin client
    C. Gaming PC
    D. Thick client
    C. Gaming PC
    (this multiple choice question has been scrambled)
  78. When comparing laptops and tablet PCs which of the following is true?

    A. Tablets typically use solid state drives
    B. Laptops typically use touch screen displays
    C. Laptops typically have a longer battery life
    D. Tablets typically have higher resolution displays
    A. Tablets typically use solid state drives
    (this multiple choice question has been scrambled)
  79. Which of the following is the MOST secure method, short of physical destruction, that would be used to ensure that data on a hard drive cannot be recovered?

    A. Repartition the drive
    B. Format the drive
    C. Use an overwrite program
    D. Use a degaussing tool
    C. Use an overwrite program
    (this multiple choice question has been scrambled)
  80. A user will be installing a switch in a public location and will allow the six users in the office to connect to it withCAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?

    A. Disable PoE
    B. Disable new VLANS
    C. Assign static IP addresses
    D. Disable unused ports
    D. Disable unused ports
    (this multiple choice question has been scrambled)
  81. A user would like to run a copy of Windows XP for testing; however, the user is currently using a Windows 7PC. Which of the following technologies should a technician recommend in order for the user to have access to both systems simultaneously?

    A. Virtualization
    B. Purchase a second PC
    C. KVM switch
    D. Dual boot
    A. Virtualization
    (this multiple choice question has been scrambled)
  82. When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO).

    A. Bluetooth
    B. Multi-touch ability
    C. Data encryption
    D. Cellular data
    E. Wireless
    • D. Cellular data
    • E. Wireless
  83. QUESTION 83IT suspects that other people are frequently making changes to a computer when a user leaves their desk. Which of the following security policies can be implemented in order to prevent this situation?

    A. Disable the guest account
    B. Password complexity
    C. Auto-lock
    D. Change the default username
    C. Auto-lock
    (this multiple choice question has been scrambled)
  84. A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician?

    A. "Overwriting writes 1s and 0s to the drive replacing only the user's data but not the OS data, while formatting destroys the hard drive."
    B. "Nothing is different. They both destroy the data so no one can recover it."
    C. "Overwriting replaces all the data with a single file that fills the hard drive destroying the data, while formatting erases all the data."
    D. "Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used."
    D. "Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used."
    (this multiple choice question has been scrambled)
  85. Windows Virtual PC is designed to:

    A. allow a user to share a printer to any user on the Internet.
    B. give the user the ability to run 64-bit applications in virtual mode.
    C. allow a user to run older programs in a Windows XP environment.
    D. give the user the ability to run multiple operating systems on a tablet.
    C. allow a user to run older programs in a Windows XP environment.
    (this multiple choice question has been scrambled)
  86. Which of the following is a new feature of iOS 5?

    A. Ability to perform untethered updates
    B. Ability to run native PC applications
    C. Ability to perform iTunes backups
    D. Ability to dual boot the Android OS
    A. Ability to perform untethered updates
    (this multiple choice question has been scrambled)
  87. The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?

    A. Discharge the battery using a static mat.
    B. Replace the battery.
    C. Change the power setting on the laptop to use less power.
    D. Remove the battery and connect it to a commercial battery charger.
    B. Replace the battery.
    (this multiple choice question has been scrambled)
  88. A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).

    A. Task Manager
    B. System registry
    C. Log files for the new application
    D. Event Viewer
    E. %SystemDir%System32Drivers
    • C. Log files for the new application
    • D. Event Viewer
  89. A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default at 192.168.1.1. In which of the following ways would the technician go about doing this?

    A. Manually set the IP address to 10.168.1.1, and then access the website at 192.168.1.1.
    B. Place labels on top of all the ports that are not to be used.
    C. Use an Internet browser to access the router configuration at 192.168.1.1.
    D. Use Windows Explorer and search for a file called 192.168.1.1.
    C. Use an Internet browser to access the router configuration at 192.168.1.1.
    (this multiple choice question has been scrambled)
  90. A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?

    A. Use the maintenance kit to remove and replace the affected parts.
    B. Use compressed air to remove the spilled toner from the undesired surfaces.
    C. Use a toner vacuum to remove the spilled toner from the undesired surfaces.
    D. Immediately leave the scene and sound an emergency to security.
    C. Use a toner vacuum to remove the spilled toner from the undesired surfaces.
    (this multiple choice question has been scrambled)
  91. When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).

    A. Shared calendars
    B. Archives
    C. Global address list
    D. Calendar
    E. Address book
    • D. Calendar
    • E. Address book
  92. Which of the following allows a user to pinch zoom on an Android device?

    A. A trackball
    B. Accelerometer
    C. Micro USB port
    D. Multi-touch
    D. Multi-touch
    (this multiple choice question has been scrambled)
  93. An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network. Which of the following would have caused this issue?

    A. Port 3389 has been enabled
    B. MAC filtering has been enabled
    C. Port 80 has been disabled
    D. LDAP has been disable
    C. Port 80 has been disabled
    (this multiple choice question has been scrambled)
  94. Which of the following mobile phone features redirects the screen orientation as the user turns their phone?

    A. Gyroscope
    B. Geotracking
    C. Locator application
    D. GPS
    A. Gyroscope
    (this multiple choice question has been scrambled)
  95. While using a mapping program, which of the following functions shows the user's location on the map as well as movements on the map as they travel?

    A. Gyroscope
    B. GPS
    C. Accelerometer
    D. Geotracking
    B. GPS
    (this multiple choice question has been scrambled)
  96. Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO).

    A. Unauthorized downloads
    B. Viruses
    C. Improper file permissions
    D. Phishing
    E. Theft
    • B. Viruses
    • E. Theft
  97. Which of the following BEST describes the security term known as tailgating?

    A. Following behind someone when entering a secure area
    B. Using someone else's logged in computer to access files
    C. Removing files from a site using a hidden USB drive
    D. Propping open a secure entrance to gain later access
    A. Following behind someone when entering a secure area
    (this multiple choice question has been scrambled)
  98. When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?

    A. Disconnects all devices and connects to the closest powered on device
    B. Instructs the phone to seek out all nearby devices and connect to them
    C. Allows a peripheral to be contacted by the mobile device
    D. Allows two Bluetooth devices to connect to each other without a mobile device
    C. Allows a peripheral to be contacted by the mobile device
    (this multiple choice question has been scrambled)
  99. Which of the following devices is MOST likely to come standard with a solid state hard drive?

    A. Storage server
    B. Laptop
    C. Tablet
    D. Desktop PC
    C. Tablet
    (this multiple choice question has been scrambled)
  100. A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue?

    A. The application was not developed to react to changes to the gyroscope.
    B. The tablet is running low on power and disabled landscape mode.
    C. The auto-adjust setting is not enabled in the operating system.
    D. The user did not switch the tablet to landscape mode.
    A. The application was not developed to react to changes to the gyroscope.
    (this multiple choice question has been scrambled)

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