Class E

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raschwe
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239889
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Class E
Updated:
2013-10-10 02:51:52
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131011
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E
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  1. A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily basis?

    A. Enable contact synchronization by setting up their email account on the phone.
    B. Enable Bluetooth and transfer the contacts from their laptop to the cell phone.
    C. Enable email synchronization and email the contacts to the user account for download.
    D. Download all their contacts in a .csv file and import them into the phone via a USB laptop connection.
    A. Enable contact synchronization by setting up their email account on the phone.
    (this multiple choice question has been scrambled)
  2. Which of the following explains why a tablet OS loads quicker than a laptop OS?

    A. A tablet requires less power to operate than a laptop.
    B. A tablet has a smaller circuit board than a laptop.
    C. A SATA drive loads data much faster than an IDE drive.
    D. A SSD drive loads data much faster than a SATA drive.
    D. A SSD drive loads data much faster than a SATA drive.
    (this multiple choice question has been scrambled)
  3. A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?

    A. The LCD TV driver is not supported by the Windows operating system.
    B. The games do not support a 1920x1080 resolution.
    C. The LCD TV response rate is not fast enough for gaming.
    D. The PC games cannot be run to an external display.
    B. The games do not support a 1920x1080 resolution.
    (this multiple choice question has been scrambled)
  4. A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

    A. Replace the failing drive and let the RAID recover.
    B. Add an additional drive to the array and let the RAID recover.
    C. Replace the drive; all the data is lost and cannot be recovered.
    D. Remap the RAID array to another drive letter to recover the data.
    C. Replace the drive; all the data is lost and cannot be recovered.
    (this multiple choice question has been scrambled)
  5. A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?

    A. Label the screws according to where they came from
    B. Only perform the work on a plastic counter top
    C. Never use a power tool to remove screws from the case
    D. When working on the bottom of a laptop, always leave the screen open
    A. Label the screws according to where they came from
    (this multiple choice question has been scrambled)
  6. A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

    A. Proxy Settings
    B. Windows Firewall
    C. Temporary Internet Files
    D. Cookies
    A. Proxy Settings
    (this multiple choice question has been scrambled)
  7. QUESTION 7When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).

    A. Disable unused ports
    B. Change the SSID
    C. Position the antennas to prevent outside access
    D. Enable MAC filtering
    E. Change the default user name
    • B. Change the SSID
    • E. Change the default user name
  8. A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

    A. The screen needs to be degaussed
    B. The video card drivers need to be upgraded
    C. Bad video card
    D. Bad monitor
    A. The screen needs to be degaussed
    (this multiple choice question has been scrambled)
  9. A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

    A. Update definitions and run a virus scan
    B. Run FDISK on the drive
    C. Low level format the drive
    D. Run CHKDSK on the drive
    D. Run CHKDSK on the drive
    (this multiple choice question has been scrambled)
  10. A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue?

    A. Attempt to backup data from the hard drive
    B. Format the hard drive and reload the OS
    C. Run the disk cleanup utility
    D. Shutdown the PC and replace the hard drive
    A. Attempt to backup data from the hard drive
    (this multiple choice question has been scrambled)
  11. Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

    A. Plasma
    B. CRT
    C. LCD
    D. LED
    A. Plasma
    (this multiple choice question has been scrambled)
  12. Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?

    A. Remote wipe
    B. Passcode lock
    C. Login attempt restrictions
    D. Locator service
    A. Remote wipe
    (this multiple choice question has been scrambled)
  13. Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

    A. Press the appropriate Function Key combination
    B. A second video card in the Express card slot
    C. Disconnect the integrated display
    D. Enabling second monitor in the Windows Display Settings
    E. Loading external monitor drivers on the laptop
    • A. Press the appropriate Function Key combination
    • D. Enabling second monitor in the Windows Display Settings
  14. Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?

    A. SQL injection
    B. Rootkits
    C. Firmware
    D. Cross-side scripting
    B. Rootkits
    (this multiple choice question has been scrambled)
  15. Which of the following allows a user to enable XP mode?

    A. Windows Vista Ultimate
    B. Windows Vista Home Premium
    C. Windows 7 Professional
    D. Windows 7 Home Premium
    C. Windows 7 Professional
    (this multiple choice question has been scrambled)
  16. A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?

    A. The printer is out of paper.
    B. The printer needs to be rebooted.
    C. The toner cartridge is low.
    D. The fuser needs to be replaced.
    A. The printer is out of paper.
    (this multiple choice question has been scrambled)
  17. A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?

    A. services.msc
    B. bootrec.exe
    C. shutdown.exe
    D. gpedit.msc
    D. gpedit.msc
    (this multiple choice question has been scrambled)
  18. A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?

    A. The paper size for the tray is incorrect in the printer setup.
    B. The printer is not designed to print legal sized pages.
    C. The paper weight is too heavy for the printer.
    D. The print queue is holding jobs from printing.
    A. The paper size for the tray is incorrect in the printer setup.
    (this multiple choice question has been scrambled)
  19. Which of the following directory paths is the default profile folder for User1 in Windows 2000?

    A. C:\User1
    B. C:\Documents and Settings\User1
    C. C:\Documents and Settings\Users\User1
    D. C:\Users\User1
    B. C:\Documents and Settings\User1
    (this multiple choice question has been scrambled)
  20. A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD-ROM burner installed. Which of the following BEST describes the troubleshooting steps?

    A. Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.
    B. Replace the user's computer with a more robust workstation.
    C. Replace the primary and secondary hard drive with one larger capacity unit. Now only one drive will be connected which reduces the need for the extra drive.
    D. Have the user maintain a log of what application is in use when the machine reboots. Once a pattern is established, the problem can be further evaluated.
    A. Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.
    (this multiple choice question has been scrambled)
  21. A technician replaced a laptop motherboard with an identical model and now wireless networking is not working. Which of the following is the MOST likely cause?

    A. The RAM frequency is interfering with the WiFi signal.
    B. The WiFi drivers are not compatible with the new motherboard.
    C. The wireless ribbon cable was accidentally cut when connecting the palm to the rest of the frame.
    D. The technician failed to connect the antenna wires to the WiFi card.
    D. The technician failed to connect the antenna wires to the WiFi card.
    (this multiple choice question has been scrambled)
  22. In which of the following locations is the Windows Vista local user settings found?

    A. A.%userprofile%\AppData\Local
    B. C.%systemdrive%\My ProfileD.
    C.%userprofile%\Program Files
    D. B.%systemdrive%\Documents and Settings
    A. A.%userprofile%\AppData\Local
    (this multiple choice question has been scrambled)
  23. A user recently purchased an 802.11g-capable laptop, but reports their network connection speed is much slower than expected. The technician notes that while the users wireless signal strength is excellent, they are connected at just 11Mbps. Which of the following BEST describes the cause of the problem?

    A. The user has entered an incorrect WPA encryption key.
    B. The user is located too far away from the nearest wireless access point.
    C. The user is connected to an 802.11b wireless access point.
    D. The software drivers for the users wireless network card need to be upgraded.
    C. The user is connected to an 802.11b wireless access point.
    (this multiple choice question has been scrambled)
  24. A user reports they cannot access the Internet. The technician has verified the user's browser settings. The user's PC has a static IP configuration. Which of the following is the NEXT step the technician should take?

    A. De-select QoS in the TCP/IP properties page.
    B. Disable any active antivirus software and see if it resolves the problem.
    C. Check the DNS server addresses and verify they are current.
    D. Make sure the Windows Firewall and ICS is disabled.
    C. Check the DNS server addresses and verify they are current.
    (this multiple choice question has been scrambled)
  25. A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?

    A. Examine the print queue, stop and then restart the spooler service.
    B. Delete the printer drivers, then delete and reload spooler service.
    C. Delete the printer drivers and restart the spooler service.
    D. Examine printer and faxes folder and check event log then start spooler service.
    A. Examine the print queue, stop and then restart the spooler service.
    (this multiple choice question has been scrambled)
  26. Which of the following would have to be disabled on a PC if a user wants to assign a static IP address on that PC?

    A. MAC filtering
    B. DNS
    C. SSID
    D. DHCP
    D. DHCP
    (this multiple choice question has been scrambled)
  27. A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?

    A. Connect the communications cable.
    B. Disconnect the power.
    C. Install the toner cartridge.
    D. Reset the page count.
    D. Reset the page count.
    (this multiple choice question has been scrambled)
  28. Which of the following is true for a 10/100 NIC running at full-duplex?

    A. Maximum data rate transmission of NIC will have a speed of 1000BaseT.
    B. NIC will simultaneously transmit data in both directions at a time.
    C. NIC will transmit data in only one direction at a time.
    D. Maximum data rate transmission of NIC will have a speed of 10MBps.
    B. NIC will simultaneously transmit data in both directions at a time.
    (this multiple choice question has been scrambled)
  29. An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem?

    A. The customer's DNS server is unavailable.
    B. The customer has an incorrect default gateway.
    C. The customer does not have an IP address.
    D. The customer has a bad NIC card.
    A. The customer's DNS server is unavailable.
    (this multiple choice question has been scrambled)
  30. A client calls after connecting the keyboard and mouse to a new computer. The client indicates that neither the keyboard nor the mouse works. The technician has determined these devices are connected through the PS/2 ports. Which of the following recommendations is BEST?

    A. Return the computer because of a defect.
    B. Purchase devices with USB connectors.
    C. Reboot the computer then switch the plugs.
    D. Make sure the PS/2 plugs and ports are color matched.
    D. Make sure the PS/2 plugs and ports are color matched.
    (this multiple choice question has been scrambled)
  31. A technician is replacing a defective DVD drive. After installing the new device, the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution?

    A. Change the jumper settings on the drive.
    B. Replace the SCSI cable to the drive.
    C. Install the drivers for the new drive.
    D. Replace the defective new drive.
    A. Change the jumper settings on the drive.
    (this multiple choice question has been scrambled)
  32. A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?

    A. Laptop is running on battery power
    B. Backlight failure
    C. External monitor needs to be installed
    D. Keyboard failure
    B. Backlight failure
    (this multiple choice question has been scrambled)
  33. A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?

    A. Induction toners
    B. Loop back plugs
    C. Wire fish tape
    D. Cable tester
    A. Induction toners
    (this multiple choice question has been scrambled)
  34. Which of the following utilities would a technician use to verify that a sound card is correctly installed on a PC?

    A. Device Manager
    B. Task Manager
    C. Performance Monitor
    D. Disk Manager
    A. Device Manager
    (this multiple choice question has been scrambled)
  35. A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO).

    A. Port 21 is open
    B. Port 22 is open
    C. Port 23 is open
    D. Port 25 is open
    E. The proxy setting in the antivirus application
    • A. Port 21 is open
    • E. The proxy setting in the antivirus application
  36. Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts. Employee A can print with no issue; however, employee B cannot. No error messages are reported. Which of the following is MOST likely the problem?

    A. Employee B needs to update the printer driver.
    B. Employee B does not have permission to print to the local printer.
    C. Employee B`s profile is set to use a virtual printer as the default printer.
    D. Employee B is using a faulty USB cable.
    C. Employee B`s profile is set to use a virtual printer as the default printer
    (this multiple choice question has been scrambled)
  37. A Windows XP system stops booting with the error message `NTLDR is missing'. Which of the following is the BEST resolution for this problem?

    A. fixboot
    B. Format and restore the system.
    C. Perform a clean install of Windows XP.
    D. fixmbr
    A. fixboot
    (this multiple choice question has been scrambled)
  38. After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?

    A. The modules capacity is too large.
    B. The module is not installed properly.
    C. The incorrect drivers were loaded.
    D. RIMM modules must be installed in pairs.
    D. RIMM modules must be installed in pairs.
    (this multiple choice question has been scrambled)
  39. A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?

    A. The system takes a 144-pin SODIMM and a 72-pin SODIMM was installed.
    B. The memory module is not registered.
    C. The memory does not meet Windows HCL standards.
    D. The memory is not properly seated.
    D. The memory is not properly seated.
    (this multiple choice question has been scrambled)
  40. A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. After the upgrade Aero will not turn on. The system has a 2.4 GHz processor, 1GB of RAM, and a DirectX 7 video card. Which of the following will resolve this issue?

    A. Upgrade the video card to a DirectX 9 compatible card.
    B. Upgrade the video driver.
    C. Aero cannot be used on Windows Vista Home Premium.
    D. Upgrade the RAM to 4GB.
    A. Upgrade the video card to a DirectX 9 compatible card.
    (this multiple choice question has been scrambled)
  41. A storm occurred overnight and a user is having a problem turning on a workstation. The technician has determined power to the monitor is good when plugged into the same power strip as the workstation. Which of the following is the BEST tool to use?

    A. Loop back cable
    B. Multimeter
    C. Cable tester
    D. Power supply tester
    D. Power supply tester
    (this multiple choice question has been scrambled)
  42. A user has installed a second hard drive into a computer and receives a message stating `Invalid Boot Volume.' Which of the following should a technician recommend to solve this problem?

    A. Set the jumpers on both hard drives to master.
    B. Remove the jumpers from both hard drives.
    C. Set the jumpers on both hard drives to secondary.
    D. Set the jumpers on both hard drives to C/S.
    D. Set the jumpers on both hard drives to C/S.
    (this multiple choice question has been scrambled)

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