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  1. which of the following would be a part of a funeral director's individual/ personal ethics
    • dishonesty
    • deceit
    • selfishness
    • professionalism
  2. which of the following is a rule of ethical conduct that is found in most major religions
    • the pre-moral rule
    • the divine rule
    • the platinum rule
    • the golden rule
  3. which of the following is considered unethical publicity for a funeral director
    • privacy in information
    • continuing education
    • misrepresentation in warranties
    • personal obligation to written agreements
  4. a declaration or public statement of professional standards of right and wrong conduct defines a(n)
    • code of conduct
    • code of ethics
    • philosophy
    • ethnicity
  5. the ethical funeral director should not
    • advise each family what casket they should select
    • treat all families the same, regardless of the merchandise and service purchased
    • dispose of personal effects according to the wishes of the family
    • keep discussions with families confidential
  6. with respect to the funeral industry, private and governmental agencies are examples of
    • allied services
    • allied professions
    • alien service
    • alien professions
  7. with respect to pre-need funeral arrangement, all of the following records should be kept on file at the funeral home except
    • oral wishes of the client
    • preferences of family members who have not signed the contract
    • the pre-need funeral contract
    • the price descriptions and the price list of the merchandise chosen
  8. which of the following is a desirable characteristic of an ethical funeral director
    • likes to gossip about competitors
    • compassionate
    • divulges confidential information
    • unprofessional
  9. with personal effects of a deceased in his custody, the ethical funeral director should not
    • consult the family as to their proper disposition
    • treat the effects with extreme care
    • place them in a bag and leave them in the preparation room
    • inventory each item to protect the funeral home's liability
  10. law is defined as
    • the mores of society
    • the rules that govern society
    • a set of values, ideas, and opinions of society
    • a cultural pattern of behavior
  11. in regard to an ethical funeral director's relationship with his competitors, which of the following is considered a proper goal
    • defamation
    • gossip
    • selfishness
    • cooperation
  12. the set of values, ideas, and opinions of an individual or group is known as
    • ethics
    • law
    • religion
    • philosophy
  13. when a funeral director makes funeral arrangements with a family, he should
    • divulge confidential information regarding the arrangements
    • be factual and knowledgeable
    • serve the family "better" if they purchase an expensive casket
    • advise the family as to what casket they should select
  14. with respect to ethics, the term citizenship refers to
    • the country lived in or a person's claim to national origin
    • the behavior or character of an individual viewed as a member of society
    • the cultural heritage or identity of a group based on language or national origin
    • abstract patterns of living and dying which are learning directly or indirectly
  15. which of the following is an ethical obligation that a funeral director owes to his professional association
    • non-participation
    • let other members do all the work
    • participate in continuing education
    • no need to attend  regular meetings
  16. which of the following is an allied professional or service that the ethical funeral director is professionally concerned with
    • postal service
    • teamsters union
    • organ donation
    • internal revenue service
  17. in regard to employer-employee relationship, the ethical funeral director should
    • not be concerned with healthy work conditions
    • try to hire all employees
    • provide thorough training
    • tell his employees their faults in front of others
  18. which of the following consists of the rules, ideas, and the beliefs shared by members of society for living and dying, which are learned directly or indirectly
    • ethics
    • philosophy
    • culture
    • religion
  19. a philosophy that does not focus on the worship of a god or gods is considered to be
    • non-theistic
    • pre-conventional
    • polythesistic
    • conventional
  20. that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of badness of the motives and ends of such actions is
    • religion
    • ethics
    • sociology
    • psychology
  21. in choosing your source of supply of casket, the most important qualification of the manufacturer in
    • a sales representative who keeps you informed regarding your competitor
    • a policy of standing behind their product
    • buy from all companies to maintain your "nice guy" image
    • buy from the largest manufacturers only
  22. principles of morality, including both the science of good and the nature of right is
    • etiquette
    • eucharist
    • ethics
    • evidence
  23. in regard to professional boards, the ethical funeral director should not
    • keep up with changes in the law
    • only abide by the rules that he agrees with
    • keep a good working relationship with individual board members
    • support all board rules and regulations
  24. which of the following is not considered ethical in regard to the deceased body
    • professional procedures
    • allowing a personal friend to watch the embalming procedure
    • care and concern for the dignity of the deceased body
    • cleanliness
  25. the cultural heritage or identity of a group, based on factors such as language or country of origin is known as
    • citizenship
    • culture
    • race
    • ethnicity
  26. what is good and moral in business transactions is the definition of
    • the golden rule
    • a code of conduct
    • business ethics
    • business regulations
  27. a stage of moral development in which the expectations of the social group (family, community, and nation) are supported and maintained is know as the
    • pre-conventional stage
    • post-conventional stage
    • pre-moral stage
    • conventional stage
  28. in reference to ethics, advice given to someone else to help them with a problem is termed
    • counseling
    • stipulating
    • motivating
    • situational ethics
  29. which of the following should not be discussed in the funeral arrangements conference
    • vital statistics
    • educational programs
    • alternative to the traditional funeral
    • GPL
  30. if a funeral director receives the remains from another funeral home and the conditions are below standards, he should
    • call the local health officer w/o delay
    • report it to the secretary of the board of funeral directors and embalmers
    • call the sending funeral home
    • attempt to make the remains presentable before viewing
  31. when making pre-need arrangements, a good ethical practice is to
    • make changes to the final agreement after the family has left
    • leave most space as possible blank so the funeral director can make any changes needed
    • secure all funeral home records in safe place
    • give all documentation to the press
  32. fidelity to moral principle is the definition of
    • honesty
    • integrity
    • morality
    • ethics
  33. a term that is synonymous with ethical, and that refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless is
    • integrity
    • honesty
    • moral
    • philosophical
  34. a philosophy that focuses on the worship of a god or gods is called
    • a theistic philosophy
    • a pre-moral philosophy
    • Kohlberg's philosophy
    • a non-theistic philosophy
  35. when with a family during an arrangement conference, it is good ethical practice to
    • provide the family with documentation of all business transaction
    • demand that the family use your flower shop
    • guide the family to the mid-line casket sales
    • inform the family of all gossip heard about the deceased
  36. in regards to competitive relationships, which of the following is not a good ethical practice
    • good community image
    • defamation of competitor
    • understanding
    • cooperation
  37. which of the following is not a good example of ethical employer-employee relationship
    • favoritism
    • healthy working conditions
    • adequate compensation
    • professional personal appearance
  38. according to Kohlberg, stage of moral development in which the individual considers universal moral principles which supersede the authority of the group is  called
    • pre-moral stage
    • pre-conventional stage
    • post- conventional stage
    • conventional stage
  39. Kohlberg's stage of moral development in which moral reasoning is based on reward and punishment from those in authority is the
    • pre-moral stage
    • pre-conventional stage
    • post-conventional stage
    • conventional stage
  40. Kohlberg's stage of moral development in which the individual is characterized as not understanding the rule or feeling a sense of obligation to them is the
    • pre-moral stage
    • pre-conventional stage
    • post- conventional stage
    • conventional stage
  41. a cultural entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct, presumably implementing the beliefs and feelings, is known as
    • philosophy
    • a code of ethics
    • philosophy
    • religion
  42. moral principles that very with circumstances are
    • values
    • situational ethics
    • motives
    • situational norms
  43. which of the following is not good ethical behavior in regard to treatment of the deceased
    • thoroughness of preparation of the deceased
    • concern for the dignity of the deceased
    • cleanliness
    • necromania
  44. which of the following is not an allied profession or service to the funeral industry
    • banking professional
    • social workers
    • vital statistics
    • nurses
  45. which of the following denotes good professional ethics in community relationship
    • frequenting the local drug dealer
    • speaking to a local church group
    • playing poker at the local tavern
    • joining the local KKK chapter
  46. which of the following is not a good personal ethical trait
    • honesty
    • infidelity
    • good citizenship
    • community service
  47. beliefs that are held in high esteem are
    • values
    • norms
    • laws
    • rulles
  48. which of the following is a consideration in the in the funeral director's community relationship
    • the relationship with his or her own family
    • the funeral director's honesty
    • the funeral director's relationship with the clergy
    • the funeral director's citizenship
  49. which of the following terms means related, as in related professions
    • clients
    • allied
    • interns
    • employees
  50. a system or code of morals of a particular philosopher, religion, group, or profession in called
    • code of ethics
    • metaphysices
    • philosophy
    • ontology
  51. maintaining discreet client relationships would fulfill what ethical practice
    • service selection
    • custody and/or trusteeship of property
    • confidential responsibility
    • financial circumstances
  52. all of the following statements are true of ethics EXCEPT
    • that ethics are imposed externally
    • that a standard of ethics is concerned with motives
    • that ethics is concerned with the interest of society
    • that ethics is concerned with the interest of the individual
  53. all of the following are true of laws EXCEPT
    • they are concerned with conduct
    • they are imposed internally
    • they are concerned with the interest of society
    • they are concerned with acts
  54. an ethical funeral director is expected to be knowledgeable and give factual representation of all of the following EXCEPT
    • disposition option
    • merchandise selections
    • financial issues
    • all known religious practices
  55. which of the following terms is defined as having a sense of honor, and fair dealing
    • motives
    • morality
    • honesty
    • ethical
  56. a reason or desire that acts as a catalyst to spur one to a specific action is called
    • a motive
    • empathy
    • situational ethics
    • a philosophy
  57. which of the following is an example of unethical publicity
    • dignified commercials
    • printed advertisements
    • goodwell
    • fraudulent promotions
  58. which of the following is a reason to have continued education in the funeral service
    • good way to meet different ppl
    • it reinforces to the employee that you're not as smart as you think
    • good for self improvement
    • good way to take a vacation at the business's expense
  59. which of the following would be an ethical obligation to your professional association
    • to share time and talents
    • create dissent among members
    • spend budgeted association funds for personal use
    • use association for personal gains
  60. all of the following would be considered part of a funeral director's individual/personal ethics EXCEPT
    • his/her citizenship
    • his/her relationship to allied professions
    • his/her integrity
    • his/her honesty
  61. the ethical funeral director should
    • decline to provide services for a person from a different community
    • always charge a fee for aftercare counseling
    • provide professional service to all who apply
    • take care of the remains of only those who can afford his/her services
  62. all of the following ethical standards apply to the deceases while under the care of the funeral home or embalming service EXCEPT
    • thoroughness in the preparation of the body
    • there should be concern for the dignity of the deceased body
    • confidentiality and privacy policies should be maintained
    • embalming should be completed as quickly as possible w/o regard to proper case analysis
  63. all of the following would be considered an allied service EXCEPT
    • the clergy
    • a public agency
    • a florist
    • a cemeterian
  64. when dealing responsibly with the media, an ethical funeral director should
    • be discrete in the information he/she release
    • answer all questions proposed by a known member of the press
    • refuse to answer any questions proposed by the media
    • relate only positive fact concerning the deceased
  65. all of the following would be considered components of an ethical funeral director's employer-employee relationship EXCEPT
    • continuing education
    • the employee's religious background
    • personal appearance
    • training
  66. which of the following is a good ethical behavior in regard to treatment of the deceased
    • allow anyone in the preparation room who wishes to view an embalming operation
    • joke about the remains in order to release tension
    • cleanliness in the preparation room
    • make large incisions to expose a large portion of the vessels
  67. which of the following is an ethical consideration in regard to the care of the deceased body
    • cleanliness of facilities
    • entrusted care by the family
    • accuracy of business and family records
    • personal appearances
  68. all of the following would be considered fiduciary components of pre-funded funeral arrangements EXECPT
    • maintaining the privacy and security of the arrangements
    • determining the funding methods
    • the commissions associated with the arrangements
    • disclosures
  69. in regard to employer-employee relationships, the ethical funeral director should
    • hire only male interns, due to weight lifting requirement
    • ignore suspected falsified records of potentially outstanding employees
    • provide environmentally safe working conditions
    • overlook incomplete record-keeping by interns, provided they have adequate embalming skills
  70. which of the following would be the best example of ethnicity
    • native american
    • asian
    • jewish
    • caucasian
  71. with regard to colleagues, an ethical funeral director should be willing to do all the following EXCEPT
    • share profits with less fortunate funeral directors
    • share personnel and equipment
    • develop his/her professional image
    • become involved in professional associations
  72. in maintaining a high standard of conduct with a competitor, the funeral director would be wise to
    • stress employee to continuing education
    • provide complete privacy in the preparation of the body
    • respect the bereaved family's choice of a funeral establishment
    • refrain from fraudulent business practices
  73. in recognizing ethical standards in his professional responsibility to the press, the funeral director
    • must abide by state board rules and regulations
    • should exemplify a positive image of funeral service
    • should exercise prudent operational and management procedures
    • must exercise discretion in releasing confidential information
  74. which of the following s considered of a funeral director's individual relationships
    • his/her relationship with family
    • his/her relationship with a florist
    • his/her relationship with the clergy
    • his/her relationship with the military
  75. if a person complies with the laws of his /her community solely because of fear of going to prison, which stage of Kohlberg's moral development are they complying with
    • the pre-moral stage
    • the pre-conventional stage
    • the moral stage
    • the conventional stage
  76. the state Attorney General of a given state requires a $10 fee each pre-need contract written. this would be an example of
    • a value
    • a philosophy
    • a law
    • a mores
  77. all of the following are examples of Kohlberg's stages of moral development EXCEPT
    • the pre-conventional stage
    • the conventional stage
    • the pre-moral stage
    • the moral stage
  78. if a person considers universal moral principles to supersede the authority of the group, he /she  is complying with which of Kohlberg's stages of moral development
    • the post-moral stage
    • the post-conventional stage
    • the pre-moral stage
    • the moral stage
  79. ethics is probably best defined
    • as the discipline dealing with moral duty and obligation
    • one's personal conduct in recognizing the dignity of mankind
    • maintaining a non-judgmental attitude toward one's clientele
    • a code assumed by the funeral profession
  80. in his ethical obligations to various professional associations, the funeral director should
    • strive toward self-improvement
    • discredit hid competitors
    • urge professional solidarity
    • influence family choices and desires
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2015-08-10 19:33:34
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