communication skills

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Author:
saya25
ID:
242069
Filename:
communication skills
Updated:
2015-08-10 15:32:34
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questions and answer
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  1. a speech that is delivered word for word from a prepared text is called a(n)
    manuscript speech
  2. the process of pronouncing all the parts of a word is known as
    articulation
  3. the study of body movement, gestures, and posture is known as
    kinesics
  4. what term is synonymous with loudness
    volume
  5. what is  the term that is described as the believability of a speaker or other source of information
    an impromptu speech
  6. what term is dealing with the speed at which you speak
    rate
  7. a speech is planned in advance but is presented in a direct, conversational manner is
    an extemporaneous speech
  8. what term is a common cause of nervousness
    poor preparation
  9. all of the following would be considered proper with resect to use of a visual aid except

    the visual should be relevant to the speech
    the visual should be large enough for all to see
    statistics demonstrated by the visual aid should not be rounded off
    eye contact with the audience should be maintained
    statistics demonstrated by the visual aid should not be rounded off
  10. words that have more than one dictionary meaning are referred to as
    equivocal terms
  11. what is important with regard to a speaker's awareness of the audience when choosing the speech material except
    knowing the personal background of the introductory speaker
  12. all of the following are considered appropriate opening techniques for a speech except
    making an apology
  13. which of the following is NOT a general purpose for making a speech

    to inform or explain
    to persuade
    to entertain
    to distract
    to distract
  14. the emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines what
    climate
  15. excessive written or verbal communication would be considered
    message overload
  16. the arrangement of words in a sentence defines
    syntax
  17. more pleasant sounding words used in the place of more direct, less pleasant terms are
    euphemisms
  18. a type of response in which no words are spoken is
    non-verbal
  19. in decision making, what term is defined as: "when all group members are in agreement"
    consensus
  20. a human survival skill needed to maintain contact with the world is
    communication
  21. what term best describe the process of deliberately revealing information about oneself that is significant and that would not normally be known by others
    self disclosure
  22. incorrect thoughts that lead to believe that we have heard the message before are
    faulty assumptions
  23. what best describes a disconfirming response with more than one meaning
    ambiquous
  24. which type of listening involves listening to understand another person or idea
    informational listening
  25. what type of speech is learned and delivered by rote w/o a written txt
    memorized speech
  26. what term deal with the arrangement of words in a sentence
    syntax
  27. what term defines feedback
    the discernible response of the receiver
  28. John's speech instructor told John that he needs to speak a little louder. john needs to work on which
    volume
  29. bob debated with himself as to what correct answer to the question was, but finally chose the correct one. this is an example of
    intrapersonal communication
  30. listening in which the goal is to judge the quality or accuracy of a speaker's remarks is
    evaluative listening
  31. the objective, emotion-free meanings of a term are known as
    denotations
  32. which is an example of a misinterpretation of an non-verbal symbol
    personal space
  33. what is an example of a misinterpretation of a verbal symbol
    relative terms
  34. the highness  or low ness of the voice is known as
    pitch
  35. the type of communication in which the two parties involved consider one another as individuals is
    interpersonal communication
  36. what type of listening would involve listening in which the goal is to help the speaker solve a problem
    empathetic listening
  37. a worker is drilling a hole in the street just outside of the classroom making it nearly impossible for thee students to hear the instructor. this is an example of
    noise
  38. the ideal time limit for a speech is
    20 minutes
  39. the pope reads his speech word-for-word from a prepared txt.  this is an example of
    a manuscript speech
  40. Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. this is an example of
    an impromptu speech
  41. what is the term that is defined as "dealing with" the meaning of words
    semantics
  42. a disconfirming response with more than one meaning, leaving the other party unsure of the responder's position is a(n)
    ambiguous response
  43. a receiver focusing on the speaker's voice, screening out all other stimuli is an example of
    attending
  44. the type of communication which refers to those aspects of communication behavior that occur w/I the individual is
    intrapersonal communication
  45. Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. this is an example of
    informational listening
  46. to end a sentence in which the last word is abbreviated you should use a
    period
  47. any communication which goes beyond the doors of your business is called
    external communication
  48. what type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction
    mass
  49. what is the act of attempting to influence the behavior and thinking of another person or group of ppl called
    persuasion
  50. what do we call business communications that are sent to receivers with a company
    internal communication
  51. words that are pronounced like another word but have a different meaning and are usually spelled differently are
    homonyms
  52. a complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a
    thesis statement
  53. what initiates the communication process
    sender
  54. External communication is
    any communication that goes beyond the doors of your business
  55. the medium a sender selects to send the msg is known as the
    channel
  56. external communication includes

    personal letters
    congratulatory notes
    memos
    letters of references
    1-2-4
  57. an approach to conflict resolution in which neither party achieves its goals is
    lose-lose
  58. it is necessary for speaker to solicit a warm response from an audience, thus a speaker should never smile

    t or f
    f
  59. if it is necessary to read a speech from a manuscript, you should first apologize for having to read the speech

    t or f
    f
  60. a human interest story is considered to be an effective opening for a speech

    t or f
    t
  61. eye contact with the entire audience is very important for any good speaker

    t or f
    t
  62. the impromptu type speech is the speech spoken form notes

    t or f
    f
  63. the use of visual aids is considered a good technique to help control nervousness when speaking

    t or f
    t
  64. when using a visual aid in public speaking, it is not necessary to maintain eye contact with your audience as you describe the visual aid

    t or f
    f
  65. the size of a visual aid used in public speaking is not important

    t or f
    f
  66. it is always good to have practiced with any visual aid before using it in a speaking situation

    t or f
    t
  67. the very best way to end any speech is with "thank you"

    t or f
    f
  68. a speech may on occasion entertainment as its goal

    t or f
    t
  69. reading a written speech word for word from a manuscript allows the speaker a good conversational tone

    t or f
    f
  70. the basic structure of a good speech should include an introduction, a body and a conclusion

    t or f
    t
  71. the speaker's name should always be the first thing mentioned in an introduction by the chairman or toastmaster

    t or f
    f
  72. when using gestures as you speak, natural gestures are considered the most effective

    t or f
    t
  73. a speaker should not try to look enthusiastic when speaking

    t or f
    f
  74. communication always involves words

    t or f
    f
  75. yawning is a form of non-verbal communication

    t or f
    t
  76. it is the speaker's responsibility to evaluate the audience

    t or f
    t
  77. demographic data is used in analyzing an audience

    t or f
    t
  78. an anecdote is an illustration which exemplifies the position in question in a persuasive speech

    t or f
    t
  79. the feedback of speech is how the msg moves from the encoder to the decoder

    t or f
    f
  80. a person talking to himself in front of a mirror is an example of interpersonal communication

    t or f
    f
  81. speeches may be classified according to their general purpose, to inform, persuade, or entertain

    t or f
    t
  82. a visual aid is any item that can be seen by an audience for the purpose of reinforcing a msg

    t or f
    t
  83. the encoder is the individual who receives a msg from another

    t or f
    t
  84. the means by which a msg moves from the sender to the receiver is a channel

    t or f
    t
  85. the assigning of meaning to an idea or thought that is received is known as encoding

    t or f
    f
  86. any interference in the encoding and decoding process that lessens the fidelity of the msg is known as noise

    t of f
    t
  87. extraneous distractions are an example of noise

    t or f
    t
  88. the process of human beings to symbolic behavior or another person is known as communication

    t or f
    t
  89. intrapersonal communication is communication that focuses on two or more ppl interacting verbally and non-verbally in face to face situation

    t or f
    f
  90. a collection of symbols, governed by rules and used to convey msg btwn individuals describes language

    t or f
    t
  91. the process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain is known as hearing

    t or f
    t
  92. remembering, understanding, attending, and hearing are all components of listening

    t or f
    t
  93. the process by which the brain reconstruct electrochemical impulses generated by hearing into representations of the original sound and gives them meaning is known as listening

    t or f
    t
  94. understanding is the act of interpreting a msg by following grammatical and semantic rules

    t or f
    t
  95. language is symbolic

    t or f
    t

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