MGMT WEEK 7

Card Set Information

Author:
Marciaho
ID:
242273
Filename:
MGMT WEEK 7
Updated:
2013-10-22 22:37:10
Tags:
Week
Folders:

Description:
Week8
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user Marciaho on FreezingBlue Flashcards. What would you like to do?


  1. Two types of disagreements
  2. Substantive
    Emotional
  3. Conflict management styles (5 Types)
    • 1. Avoidance
    • 2. Accomadation (smoothing)
    • 3. Competition (Authoritative command)
    • 4. Compromise
    • 5. Collaboration (problem solving)
  4. How to increase cohesiveness
    • 1. Induce agreement on team goals
    • 2. Increase membership homogeneity
    • 3. Increase interaction among members
    • 4. Decrease team size
    • 5. Introduce competition with other teams
    • 6. Reward team rather than individuals
  5. Cohesiveness
    Degree to which members are attracted to a team and motivated to remain
  6. Stages of team development
    (5)
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  7. Open systems model of team effectivness: Group processes
    • The way members interact and work together to transform inputs into outputs 
    • Communication
    • Decision Making
    • Cohesion
    • Conflict
  8. Managers roles in teams
    • Supervisor 
    • Network facilitator - peer leader
    • Helpful participant 
    • External Coach
  9. Team Effectiveness is summerised by:
    Quality of inputs + (Process - gains - process losses)
  10. Two types of culture
    • Observable culture
    • Core Culture
  11. Core culture (4 aspects)
    • Stories 
    • Rites and rituals
    • Heroes
    • Symbols
  12. Criteria for core values
    • Relevance
    • Persuasivenss
    • Strength
  13. Communication essential for (6 points)
    • Establishing and maintaining interpersonal relationships
    • Listening to others
    • Gaining the information to create inspirational work place
    • Handling Conflict
    • Negotiating successfully
    • Leading Successfully
  14. Types of Noise
    • Semantic problems
    • Absence of feedback 
    • Physical distractions
    • Status effects
    • Cultural differences
  15. Rules for active listening (5)
    • 1. Listen for message content
    • 2. Listen for feelings
    • 3. Respond to feelings
    • 4. Note all cues, Verbal and non verbal
    • 5. Paraphrase and restate
  16. Difference between high richness and low richness communication
    • High richness
    • Personal, two way, slow

    • Low richness
    • Impersonal, one way, fast
  17. Two types of conflict
    Functional and dysfunctional conflict

What would you like to do?

Home > Flashcards > Print Preview