Organization Behavour: Chapter 6

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Organization Behavour: Chapter 6
2013-10-23 06:53:19
Organization Behavour

Chapter 6 - Groups and Teamwork
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  1. group
    2 or more people with a common relationship
  2. team
    a small number of people who work closely together toward a common objective and are accountable to one another
  3. problem-solving (or process-improvement) team
    a group of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment
  4. self-managed (or self-directed) team
    a group of 10 to 15 employees who take on many of the responsibilities of their former managers
  5. task force
    a temporary cross-functional team
  6. committee
    a group composed of members from different departments
  7. virtual team
    a team that uses computer technology to tie together physically dispersed member in order to achieve a common goal
  8. role
    a set of expected behaviours of a person in a given position in a social unit
  9. role expectations
    how other believe a person should act in a given situation
  10. role conflict
    a situation in which an individual finds that complying with one role requirement may make it more difficult to comply with another
  11. role ambiguity
    a person is unclear about his/her role
  12. role overload
    too much is expected of someone
  13. role underload
    too little is expected of someone, and that person feels that he/her is not contributing to the group
  14. norms
    acceptable standards of behaviour within a group that are shared by the group's members
  15. comformity
    adjusting one's behaviour to align with the norms of the group
  16. forming
    the first stage in group development, characterized by much uncertainty
  17. storming
    the second stage in group development, characterized by intragroup conflict
  18. norming
    the third stage in group development, characterized by close relationships and cohesiveness
  19. performing
    the fourth stage in group development, when the group is fully functional
  20. adjourning
    the final stage in group development for temporary groups, where attention is directed toward wrapping up activities rather than task performance
  21. multi-team systems
    systems in which different teams need to coordinate their efforts to produce a desired outcome
  22. task-oriented roles
    roles performed by group members to ensure that the tasks of the group are accomplished
  23. maintenance roles
    roles performed by group members to maintain good relations within the group
  24. individual roles
    roles performed by group members that are not productive for keeping the team on task
  25. group diversity
    the presence of a heterogeneous mix of individuals within a group
  26. social loafing
    the tendency for individuals to expend less effort when working collectively than when working individually
  27. reflexivity
    a team characteristic of reflecting on and adjusting the master plan when necessary
  28. cohesiveness
    the degree to which team members are attracted to each other and are motivated to stay on the team