Comm 222 - Chapter 1

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  1. What Are Organizations?
    Social Inventions for accomplishing common goals through group efforts
  2. Organizations> Goal Accomplishments?
    The field of organizational behavior is concerned with how organizations can survive and adapt to change
  3. What are certain behaviors needed to for survival and adaptation?
    o Be motivated to join and remain in the organization

    o Carry out their basic work reliably, in terms of productivity, quality, and services

    o Be willing to continuously learn and upgrade their knowledge and skills

    o Be flexible and innovative
  4. What is Organizational Behaviour?
    ♦ The attitudes and behaviors of individuals and groups in organizations

    ♦ The study of organizational behavior focuses on attitudes, and behaviors like cooperation, conflict, innovation, resignation, or ethical lapses
  5. What is Management?
    the art of getting things accomplished in organizations through others
  6. What is the Classical Viewpoint?
    An early prescription on management that advocated high specialization of labor, intensive coordination, and centralized decision making
  7. What is the Scientific Management?
    Fredrick Taylor’s system for using research to determine the optimum degree of specialization and standardization of work tasks
  8. What is Bureaucracy?
    Max Weber’s ideal type of organization that included a strict chain of command, detailed rules, high specialization, centralized power, and selection and promotion based on technical competence
  9. What are the Hawthorne Studies?
    Research conducted at the Hawthorne plant of Western Electric near Chicago in the 1920s and 1930s that illustrated how psychological and social processes affect productivity and work adjustment
  10. What are the human relations movement?
    A critique of classical management and bureaucracy that advocated management styles that were more participative and oriented toward employee needs
  11. What is the Contingency Approach?
    An approach to management that recognizes that there is no one best way to manage, and that an appropriate management style depends on the demands of the situation
  12. What are the managerial roles?
    Interpersonal, Informational and Decisional
  13. What are some interpersonal roles?
    Figurehead, Leader, and Liason
  14. What are some informational roles?
    Monitor, Disseminator and Spokesperson
  15. What are some decisional roles?
    Entrepreneur, Disturbance Handler, Resource Allocation, and Negotiator
  16. What are Managerial Activites?
    • ♦ Routine communication
    • ♦ Traditional management
    • ♦ Networking
    • ♦ Human resource management
  17. What are Managerial Agendas?
    • ♦Agenda Setting
    • ♦Networking
    • ♦Agenda implementation
  18. What issues do international Managers face?
    International managers must adapt to cross-cultural differences to successfully interact with potential clients and overseas affiliates
  19. Contemporary Management Concerns?
    • 1. Diversity – Local and Global
    • 2. Employee – Organization Relationships
    • 3. A Focus on Quality, Speed, and Flexibility
    • 4. Talent Management
    • 5. A Focus Corporate Social Responsibility
  20. What is Talent Management?
    An organization’s processes for attracting, developing, retaining, and utilizing people with the required skills to meet current and future business needs
  21. Corporate Social Responsibility (CSR)?
    An Organization taking responsibility for the impact of its decisions and actions on its stakeholders
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Comm 222 - Chapter 1
2013-10-27 04:10:38
Comm 222

Comm 222 Chapter 1
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