MGT 121 Test Three

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  1. Refers to the deployment of organizational resources to achieve strategic goals
  2. is the degree to which organizational tasks are subdivided into individual jobs, sometimes called division of labor
    Work Specialization
  3. is an unbroken line of authority that links all individuals in the organization and specifies who reports to whom.
    Chain of Command
  4. is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve outcomes desired by the organization.
  5. means that people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.
  6. When managers transfer authority and responsibility to positions below them in the hierarchy
  7. Refers to the formal power to direct and control immediate subordinates
    Line Authority
  8. Refers to the right to advise, counsel, and recommend in the manager's area of expertise
    Staff Authority
  9. is the basis for grouping individual positions into departments and departments into the total organization
  10. groups employees into departments based on similar skills, task, and use of resources.
    Functional Structure
  11. groups employees and departments based on similar organizational outputs (products or services), such that each division has a mix of functional skills and task.
    Divisional Structure
  12. is a group of employees from various functional departments that meet as a team to resolve mutual problems
    Cross-functional team
  13. the organization subcontracts most of its major function to separate companies and coordinates their activities from a small headquarters organization.
    Virtual Network Structure
  14. is a temporary team or committee formed to solve a specific short-term problem involving several departments.
    Task Force
  15. refers to the radical redesign of business process to achieve dramatic improvements in cost, quality, service and speed.
  16. involves mechanization of the entire workflow and nonstop production, such as in chemical plants or petroleum refineries
    Continuous Process Production
  17. is a person responsible for coordinating the activities of several departments for the completion of a specific project.
    Project manager
  18. is the flip side of the authority coin; it refers to the duty to perform the task or activity that one has been assigned.
  19. sometimes called span of control, refers to the number of employees reporting to a supervisor.
    Span of management
  20. What is the difference between a Centralized and a Decentralized approach to decision-making authority?
    • Centralized: Higher up managers make the decisions
    • Decentralized: lower level managers make the decisions
  21. is defined as the adoption of a new idea or behavior by an organization
    Organizational Change
  22. is a change in the organization's products or services, such as the whirlpool two-oven range or the Amazon Kindle Fire.
    Product Change
  23. refers to a change in production processes - how the organization does its work
    Technology Change
  24. is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization
  25. is an organizational program that provides a safe harbor where employees can generate and develop ideas without interference from company bureaucracy or politics
    Idea Incubator
  26. extend the search for and commercialization of innovative ideas beyond the boundaries of the organization
    Open innovation
  27. is a person who sees the need for change and is passionately committed to making it happen
    Idea Champion
  28. a unit separate from the mainstream organization that is responsible for initiating and developing innovations
    New-Venture Team
  29. A separate informal, highly autonomous, and often secretive group that focuses on break through ideas
  30. is a major shift in the norms, values, and mindset of the entire organization
    Culture Change
  31. on OD specialist who contracts with an organization to help managers facilitate change.
    Change Agent
  32. What are the phases of change within an organization?
    • Unfreezing
    • 1) Advise employees of the change and tell them a reason for the change
    • 2) Conduct Q&A sessions
    • 3) Provide as much information as possible about the change
    • 4) Provide a timeline and sense of urgency for the change

    • Changing¬†
    • 1) Provide training¬†
    • 2) Provide updates and progress reports
    • 3) Utilize incentives to reinforce new behavior
    • 4) Allow employees to experiment with new behavior

    • Refreezing
    • 1) Continue training
    • 2) Provide success stories
    • 3) Continue incentives to reinforce new behavior
    • 4) Follow-up with employees to get their feedback regarding the change
  33. to the economic value of the combined knowledge, experience, skills, and capabilities of employees.
    Human Capital
  34. requires that employers take positive steps to guarantee equal employment opportunities for people within protected groups.
    Affirmative Action
  35. means using computers and telecommunications equipment to perform work from home or another remote location
  36. activities or practices that define the desired characteristics of applicants for specific jobs.
  37. outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform a specific job adequately.
    Job specification
  38. the process of observing and evaluating an employee's performance, recording the assessment, and providing feedback.
    Performance appraisal
  39. occurs when a manager gives an employee the same rating on all dimensions of the job, even through performance may be good on some dimensions and poor on others.
    Halo Effect
  40. is defined as all the ways in which employees differ.
  41. the tendency to view people who are different as being deficient is called ________
  42. occurs when someone acts out their negative attitudes toward people who are the targets of their prejudice.
  43. a rigid, exaggerated, irrational belief associated with a particular group of people is called ______
  44. is the belief that one's own group is inherently superior to other groups
  45. describes an environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored
  46. is an invisible barrier that separates women and minorities from senior management positions
    Glass Ceiling
  47. is the ability to interact effectively with people of different cultures
    Cultural Competence
  48. are made up of members from diverse national, racial, ethnic, and cultural backgrounds.
    Multicultural teams
  49. are based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group.
    Employee Affinity Groups
  50. A culture that accepts only one way of doing things and one set of values and beliefs is called _____
Card Set
MGT 121 Test Three
Test Three Terms
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