the Communication Process involves: a sender, a message, a channel, a receiver and sometimes feedback.
(channel - sender encodes the message in words - spoken or written- and transmit it by phone, texting, fax, letter, in person, or another way)
involves transferring thoughts from one person's mind to another's. the people involved, the accuracy of the message in expressing the sender's thoughts, and channel used all affect Communication.
important characteristics include : age, education, gender, values, emotional involvement, self-esteem, and language skills.