Service Excellence and Law

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Author:
Pinchy01
ID:
247013
Filename:
Service Excellence and Law
Updated:
2013-11-17 01:22:09
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Service Excellence Law
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Service Excellence and Law
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  1. Vision
    Safer communities together
  2. Mission
    • To work in partnership,
    • to prevent crime and road trauma,
    • enhance public safety, and
    • maintain public order
  3. Core values
    • I = Integrity
    • P = professionalism
    • R = respect
    • C = commitment to Maori and the Treaty of Waitangi
  4. IPRC?
    • I = Integrity
    • P = professionalism
    • R = respect
    • C = commitment to Maori and the Treaty of Waitangi
  5. Code of conduct?
    • standards of behaviour expected by all NZ Police employees.
    • All will work to the highest ethical standards
  6. Minister of police?
    Hon. Anne Tolley
  7. Commissioner?
    Peter Marshall
  8. Four northern districts?
    • 1. Northland
    • 2. Waitemata
    • 3. AKl city
    • 4. Counties Manukau
  9. assistant commissioner
  10. Commissioner
  11. senior sergeant
  12. superintendent
  13. CARD?
    • Communication
    • And
    • Response
    • Deployment (system)
  14. NIA
    National Intelligence Application
  15. TESA
    • Telephone
    • Emergency
    • Subscriber 
    • Access
  16. Statutes which cover the criminal law enforced by police?
    • Crimes Act 61
    • Summary Offenses Act 81
  17. crimes act 61 covers?
    • most serious crime, incl...
    • murder, violence, sexual, theft and fraud
  18. Summary Offences Act 81 covers?
    • less serious offenses, incl...
    • disorder, language, nuisance
  19. criminal v civil, who?
    a wrong against the community (criminal) cf against an individual/organisation
  20. criminal v civil, principal object?
    proceedings to punish cf redress/compensate
  21. criminal v civil, proceedings taken by whom?
    • by the crown (police) on behalf of the victum/public, cf
    • injured party (plaintiff/complainant)
  22. police role in civil v end?
    • criminal = enforce
    • civil = attend to keep the peace
  23. persons actions?
    actus reus
  24. intentions?
    mens reus
  25. whats the relevance of actus/mens reus?
    the action and intention must be present at the same time
  26. commercial tenancy and entry?
    • landlord (or agent) can enter property, and
    • hold property in lieu of payment
  27. can commercial landlord enter by force?
    No, unless stipulated in the lease agreement (usually is)
  28. what value must 'tools of trade' and personal effects be for a landlord to distrain
    • tools of trade $100
    • personal effects $300
  29. how many day s must a landlord wait to sell distrained property?
    5 days
  30. what is a defacto couple?
    • w/w w/m m/w
    • living together,
    • as a couple,
    • not married,
    • are both 18yo
  31. what is the right to repossession?
    the seller, may take back good if buyer defaults on payments

    includes right to enter premises (when occupier is present!)
  32. how mush notice must be given before repossession?
    15 days

    must include action to avoid repossession
  33. How long to issue a post-repossession notice?
    21 days
  34. what is a lien?
    a passive right to retain property until a debt/obligation is discharged

    but not sell!
  35. options where someone is refusing to pay a debt
    • 1. debt collection agency
    • 2. civil proceeding thru court
    • 3. disputes tribunal (up to $12,000)
  36. what does guardianship mean?
    • having...
    • 1. all duties, powers, rights and responsibilities of a parent in relation to the upbringing of the child
    • 2.
  37. does breach of access agreement give police the power to up-life a child from a non-custodial parent
    NO

    Police need a warrant to up-lift which is obtained by the guardian
  38. which legislation covers 0-13yo and 14-16?
    • Children Young Persons and the Families Act
    • 0-13yo = child
    • 14-16 = youth
  39. how old must a kid be to be covered by the crimes act?
    16 for sex offenses!
  40. what is the acronym PEOPLE stand for?
    • Positive
    • Expert
    • Ownership
    • Professionalism
    • Listening
    • Excellence
  41. what are the three P's
    • Positive
    • Polite
    • Prospective
  42. what does PRIDE stand for?
    think: take pride
    • Personal
    • Responsibility
    • In
    • Delivering 
    • Excellence
  43. how do we communicate?
    • 7% words
    • 55% body language
    • 38% sound

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