MIS Supporting the Sales Process with SAP

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  1. Auction
    Application that matches buyers and sellers by using an e-commerce version of a standard, competitive-bidding auction process.
  2. Business-to-business (B2B)
    sales between companies
  3. Business-to-consumer (B2C)
    Sales between supplier and a retail customer
  4. Business-to-government (B2G)
    Sales between companies and governmental organizations.
  5. Clearinghouse
    Entity that provides goods and services at a stated price and arranges for the delivery of the goods, but never takes title to the goods.
  6. Customer relationship management (CRM)
    A system that integrates customer-facing processes and managing all the interactions with customers.
  7. Disintermediation
    Elimination of one or more middle layers in the supply chain.
  8. E-commerce
    A multifirm process of buying and selling goods and services using Internet technologies.
  9. Electronic exchange
    Site that facilitates the matching of buyers and sellers; the business process is similar to that of a stock exchange. Sellers offer goods at a a given price and buyers make offers to purchase. Price matches result in transactions from which the exchange takes a commission.
  10. Emergence
    Attributes of a system that are not attributes of any of the system's components.
  11. Interorganizational information system
    Information systems that support processes and activities that span two or more independent organizations.
  12. Merchant company
    In e-commerce, a company that takes title to the goods it sells. The company buys goods and resells them.
  13. Nonmerchant company
    An E-commerce company that arranges for the purchase and sale of goods without ever owning or taking title to those goods.
  14. Posting
    When the legal ownership of a material that has been sold is transferred from the seller to the buyer.
  15. Price elasticity
    A measure of the sensitivity in demand to changes in price. It is the ratio of the percentage change in quantity divided by the percentage change in price.
  16. Sales
    An operational outbound process comprised of three main activities- sell, ship, and payments.
  17. Salesforce.com
    The preeminent cloud-based CRM vendor.
  18. Social CRM
    An information system that helps a company collect customer data from social media and shares it among their customer facing processes.
  19. Web storefront
    In e-commerce, a Web-based application that enables customers to enter and manage their orders.
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MIS Supporting the Sales Process with SAP
2013-11-25 00:31:47
MIS Exam2

MIS Exam 2
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