Telecommunicator

What does PSAP stand for?

What is the roll of the telecommunicator?

What is the generally accepted time period to dispatch?

Standard for Professional Qualifications for Public Safety Telecommunicator (Policies and Procedures) or the communications process. PERSON

Standard for the Installation, Maintenance, and Use of Emergency Services Communications System (Facilities and Equipment) EQUIPMENT

How many ways does the NFPA classify CAD systems?

NFPA 1221 classifies CAD systems in the following ways

Engine-driven generators for backup power supply must be capable of providing emergency power for how long?

What does HVAC stand for?

Which of the following are considered to be the greatest improvement in emergency dispatch; computer, radio or telephone

The door to the center must be protected with a self closing assembly that has at least _______ fire rating. (How long)

What operation is staffed and run by a single agency such as a fire department, a police department, or an emergency medical provider

What operation serves only one category of public safety -- fire, police, or medical & Staff is specialized in only one area of public safety expertise. i.e. this type of dispatcher would dispatch police units for several police departments but would not dispatch fire or medical units.

What operation provides telecommunications for more than one type of public safety service, for example a combination of fire, law, medical, local government, etc.

What is FCC?

Technique was developed to ensure continuing communication if the communication network were damaged by war or natural disaster. Breaks a digital information stream into segments (provides connectionless service)

A  connection oriented packet format that breaks traffic into cells. It mixes traffic from a variety of sources and media on the same communications facilities.

A system that uses multiple frequencies. The user access the first available frequency. The users share a common identification instead of a common frequency

9-1-1 service that has party hold, forced disconnect, and ring back

9-1-1 service that has selective routing, automatic number identification (ANI), automatic location information (ALI)

Basic 9-1-1 service allows a telecommunicator to maintain access to a caller's phone line. This feature will, in essence seize the calling person's phone line. If they pick the phone back up they will still be connected to the communicator

Basic 9-1-1 feature that drops the call out of the system and opens up the 9-1-1 line for the next caller

Basic 9-1-1 service that allows the telecommunicator to call back a calling party's phone after the person has hung up.

Advance 9-1-1 service that allows for a 9-1-1 call to be routed to the correct PSAP for that jurisdiction.

Phone numbers for everyone or a table that directs calls from that number to the appropriate PSAP. name, phone number, callers address and in some areas the type of service - residential , business, or pay phone (In test name, #, & location is this)

?

What is CAD?

Phone system where fluctuating sound waves from a caller's voice cause vibration in the telephone's transmitter, these vibrations trigger electrical signals that vary in frequency and strength...at the other end the process is reversed as the receiver generates vibrations that re-create the voice.

Phone system where sound converted to a series of pulses that encode the information  and put back together when it’s received.

Transmission lines that allows many signals to be transmitted across one medium. It works by routing each call on a different electrical frequency.

What is TDD?

What is TTY?

A device that depends on standard telephones to send text one letter at a time using a series of beeps

What year did the Americans with Disabilities Act require public safety agencies to be accessible by a text phone or TDD

Only a small percentage of the phones in a system can obtain dial tone at the same time, when a person picks up a phone line, and it takes several seconds to hear a dial tone this is?

This busy indicates the phone number called is off the hook or busy

This busy is an indication that the circuits attempting to complete the call are busy and the call did not get through.

What frequencies range from 30 MHz to 76MHz and tend to have long radio waves.

Most popular frequencies for public safety agencies and contain frequencies in the range of 150 MHz to 176 MHz and are relatively short wavelength frequencies.

Frequencies in this band range from 400MHz to 512 MHz a portion of this band is available throughout the country the remaining are for television stations to operate.

806 MHz  896 MHz with the ability to handle high-speed data. This is the only frequency band upon which trunking has been implemented

The vast majority of these systems have been one-way paging system.

Communications that is only one frequency used for both transmitting and receiving, and only in one direction.

Communications that is a transmission over a circuit capable of transmitting in either direction but only one direction at a time.

Communications system that enable a field unit and a telecommunicator to talk at the same time.

What is a layman’s definition of a repeater?

In telecommunications , what is a method for a system to provide network access to many clients by sharing a set of lines or frequencies instead of providing them individually.

What is the system where the receiver is programmed only to respond to signals on the frequency that are either preceded or accompanied by another preset tone frequency?

What alarm system is connected directly to the local police or fire department? Goes from the protected premises to the receiving equipment at the local PD/FD

An Alarm company or similar company in the local community receiving or monitoring the alarm. The company installs, maintains and monitors the alarm system.

An alarm system that provides an alert on the protected premises. If a PD/FD response is required the occupant must call the department.

Types of Alarm System Devices

Detect the presence of smoke in the area is a

Detect the presence of carbon monoxide at levels that pose a health hazard

Detect the change in temperature of the protected premises.

What are the two types of heat (thermal) detectors?

Detector that is able to detect ionized particles released in combustion

?

Types of Flame detectors

Detect the movement of water within the sprinkler system or standpipe

Public information term usually related to weather forecasting and associated with fire service responses.

Provides indices based on weather, fuel conditions, and fire behavior for suppression operations.

What 4 functions a telecommunicator must do to adequately perform the job?

Other Communications Skills required for a dispatcher

What is Keyboarding?

What is AVL?

What is considered to be prompt answering for our location?

What is vital information that is at least the minimum required information to be obtained?

What map covers and shows surface features of an area such as roads, water and some building and jurisdictional boundaries. (Usually in a populated area)

What map s is particularly well suited for areas with hilly terrain or that have canyons or other valleys.

Maps that are used for waterways, such as; rivers, lakes, canals or sea

Show primarily the location of roadways

What is the Incident Timeline?

Priority System 1

Priority System 2

Priority System 3

Priority System 4

Priority System 5

What are the key decision-making factors that affect resource selection?

Consists of all fire service equipment and personnel in a designated geographical area, typically commanded by an officer designated as a chief officer

Person who is in charge of all fire department personnel and apparatus assigned to a specific station

Person who is in charge of the fire department personnel assigned to a specific piece of fire department apparatus

The apparatus and fire department personnel that should be the first to reach the scene of an emergency.

A geographical area which a particular apparatus is assigned to be first due on a fire or other emergency incident

Person responsible for the stations located in that geographical district -- usually about 5 per

A device that ranges in lengths from 50 feet (15m) to more than 135 feet (41m) aerial apparatus

Apparatus that’s primary purpose is to transport specially trained firefighters and their equipment; specializes in fires, automobile collisions, and many other emergencies.

The apparatus is designed to provide a mobile water supply

What is ICS?

Person who is ultimately responsible for all incident activities, including the development and implementation of a strategic plan

What is IMS?

5 major areas of IMS are

The function of directing, ordering, and controlling resources by virtue of explicit legal, agency, or delegated authority is the what?

The geographic designation assigning responsibility for all operations within a defined area.

Is a functional designation (such as forcible entry, salvage, ventilation, etc?)

Incident Action Plan (IAP) should reflect

Who is primarily responsible for formulating the Incident Action Plan and for coordinating and directing all incident resources to implement the plan and meet its goals and objectives?

What is necessary to Transfer Command?

In command of a division a group or a sector is a...

When a large incident in one jurisdiction overwhelms the resources of that jurisdiction or leaves it unable to handle a second incident in its borders.

An outside agency is notified at the same time as the agency that has jurisdiction where the incident falls. The company responds based on this call.