Control last chance

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  1. what is organizational productivity?
    organizational productivity is overall output of goods or services produced DIVIDED by the inputs needed to generate that output
  2. What is an effective control system?
    It ensures activities are completed to attain organization's goals
  3. What is a performance standard?
    Performance is the end result of an activity in relation to efficiency
  4. What is organizational performance?
    is the accumulated end results of all the organization's work activities
  5. What is organization effectiveness?
    • it is a measure of how appropriate organization goals are and how well an organization is achieving those goals
    • - is this efficient?¬†
    • something about air quality - will be critical in future
  6. why is control important?
    • -final link in the management functions
    • -value lies in its relation to planning, empowering employees, and protecting the organization and workplace
  7. why is control important? ad nauseum
    If managers did not control, they would have no way of knowing whether their goals and plans were on target and what future actions to take.
  8. Why is control important?  think of diagram...
    • Planning - goals, strategies, plans
    • Organizing - structure, HR mgt
    • Leading - motivation, leadership, communication, individual/group behaviour
    • Controlling - standards, measurements, comparison, actions
  9. Why is control important? managers and employees....THINK!
    Employee empowerment - mgrs reluctant to emplower because they fear they'll do something wrong and be held responsible. If mgrs have an EFFECTIVE CONTROL SYSTEM, their fears can be reduced (provides info and feedback)
  10. Why else is control important? think environment.......
    protects the organization and the physical workplace; heightened security, surprise financial scandals - managers must have plans in place to protect the org's employees, data, and infrastructure
  11. What is the control process?
    • 3 steps:
    • measure actual performance
    • compare actual against a standard
    • correct deviations/inadequate standards - take managerial action

  12. What do we measure?
    • what, how and why - wrong criteria can result in serious dysfunctional consequences
    • example?
    • We measure stat reports, oral reports, written reports, personal observations
  13. Common source of information for measuring performance:
    Personal observation (MBWA) - management by walking around
    • ADVANTAGES - 1st hand knowledge; info isn't filtered, intensive coverage of work activities
    • DISADVANTAGES - subject to personal biases, time-consuming, can distract employees (micro-managing)
  14. Common sources of information for measuring performance:
    Statistical Reports
    • Advantages - easy to visualize; effective for showing relationships
    • Disadvantages - provides limited information; ignores subjective factors
  15. Common sources of information for measuring performance:
    Oral Reports
    • Advantage - fast way to get info; allows for verbal and nonverbal feedback
    • Disadvantage - info is filtered; info cannot be documented
  16. Common sources of information for measuring performance:
    Written Reports
    • Advantages - comprehensive; formal; easy to file and retrieve
    • Disadvantages - takes more time to prepare
Card Set:
Control last chance
2013-11-25 22:26:08

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